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# Other Casinos #: Viggoslot has deleted my win

Topic created on 26th Apr. 2022 | Page: 1 of 1 | Answers: 8 | Views: 2,120
Takema
Visitor

Viggoslot has deleted my win

26th Apr. 2022, at 08:53 pm CEST#1
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I deposited yesterday 20 €, with a turnover-free 100% bonus. Turnover-free means for me that the 20 € bonus are virtually free and would be directly withdrawable. I have then pretty directly at the beginning with my real money balance over 900 € won at wanted dead or a wild and in my balance overview was also directly displayed as real money balance. I then continued to play a few slots and to be on the safe side gave me 200 € for withdrawal
This morning I wanted to play another round and I suddenly had only 20 euros real money
They have deleted everything because I am not allowed to play The Doghouse with bonus money.
I find that simply ne impudence. For me, that was not Bonus money, but a win that I won with real money. It is clearly stated in the rules that certain games are prohibited with an active bonus
I bet if that would have been only 50 euros, there would have been no cock crowed about it. But 900 euros are not begrudged. There they look for exactly at which slots one was to take the money from you. If you had at least said, honestly won, until then where the dogs house was played. And then at least until then the credit would have left.

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R3hab
Elite

Viggoslot has deleted my win

26th Apr. 2022, at 10:16 pm CEST#2
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this kind of promotion the customer so mislead in the
are really the very last, it seems to have been a bonus, the casinos justify most yes with their agbs but you mean there is nothing about it.
so what does the casino say? would now first of all collect some evidence together screenshots of the agbs and the bonus agbs etc
after that you can confront the casino again by mail and also make pressure with the licenser
otherwise you can also post a complaint in other forums

press you the fingers that the casino is accommodating and it pays out to you
there have 2 times gambling in one
lol

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gamble1
Icon

Viggoslot has deleted my win

27th Apr. 2022, at 10:37 am CEST#3
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Liked this post: Anonym, Avatar von denyo123 denyo123
So in the AGB's stands in addition the following

3.17 Once a bonus has been activated , the following games are strictly prohibited. Jackpot games, Table games, video Poker, Live Casino and the following slot games: Al Capone, Bonanza, Book of Immortals, Da Vinci's Treasure, Dead or Alive, Dead or Alive 2, Easter Island, Eggomatic, Extra Juicy, Fire Joker, Hot Spin, Immortal Romance, Inferno Star, Jackhammer 2, Jammin Jars, Jingle Spin, Jumbo Stampede, Jungle Spirit, Jurassic Park, Koi Princess, Lost Relics, Madame Destiny, Max Quest: Wrath of Ra, Who Wants to Be a Millionaire, Moon Princess, Peking Luck, Pirates Plenty, Reactoonz, Reel Heist, Rise of Olympus, Sweet Bonanza, Sakura Fortune, Scrooge, Secret of the Stones, Sinbad, Snow Wild and the 7 Features, Super Fast Hot Hot, Tesla, The Golden Owl of Athena, The Wiz, Tiger's Glory, Turn Your Fortune, Twin Spin, Valley of The Gods, 1429 Uncharted Seas, Vegas Diamonds, Victorious, Victorious MAX, Vikings, Wild Swarm, Zombies, Razor Shark, The Dog House, Sweet Bonanza Xmas, Rich Wilde and the Tome of Madness, Danger High Voltage, Wild Frames, The Dog House Megaways, Dark Joker Rizes, Reactoonz 2, Le Kaffee Bar, Beautiful Bones, Cherrypop, Deadwood, Jokerizer, San Quentin, Book of 99, Jammin Jars 2, Tombstone RIP, Mystery Joker 6000, Moon Princess 100. In case of any violation of this provision, the bonus and all wins generated from it will be forfeited

Strictly speaking, a bonus has been activated, whether it is without Wagering requirements or not is irrelevant, as it is still a bonus

Think the chances are bad there to still achieve what best to play without a bonus or pay attention petty

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mm250ps
Amateur

Viggoslot has deleted my win

28th Apr. 2022, at 08:53 am CEST#4
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@gamble1

But Wanted is not in said list?!

I get such Bonuses too, at Sugar mostly, never had problems with locked games, funny.

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denyo123
Experienced

Viggoslot has deleted my win

28th Apr. 2022, at 12:07 pm CEST#5
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mm250ps wrote on 04/28/2022 at 08:53 AM: @gamble1

But Wanted is not in said list?!

I get such Bonuses too, at Sugar mostly, never had any problems with locked games there, funny.

Is not about Wanted either?

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Falke
Expert

Viggoslot has deleted my win

28th Apr. 2022, at 12:11 pm CEST#6
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gamble1 wrote on 04/27/2022 at 10:37 am: So in the AGB's it says the following

3.17 Once a bonus has been activated , the following games are strictly prohibited. Jackpot games, Table games, video Poker, Live Casino and the following slot games: Al Capone, Bonanza, Book of Immortals, Da Vinci's Treasure, Dead or Alive, Dead or Alive 2, Easter Island, Eggomatic, Extra Juicy, Fire Joker, Hot Spin, Immortal Romance, Inferno Star, Jackhammer 2, Jammin Jars, Jingle Spin, Jumbo Stampede, Jungle Spirit, Jurassic Park, Koi Princess, Lost Relics, Madame Destiny, Max Quest: Wrath of Ra, Who Wants to Be a Millionaire, Moon Princess, Peking Luck, Pirates Plenty, Reactoonz, Reel Heist, Rise of Olympus, Sweet Bonanza, Sakura Fortune, Scrooge, Secret of the Stones, Sinbad, Snow Wild and the 7 Features, Super Fast Hot Hot, Tesla, The Golden Owl of Athena, The Wiz, Tiger's Glory, Turn Your Fortune, Twin Spin, Valley of The Gods, 1429 Uncharted Seas, Vegas Diamonds, Victorious, Victorious MAX, Vikings, Wild Swarm, Zombies, Razor Shark, The Dog House, Sweet Bonanza Xmas, Rich Wilde and the Tome of Madness, Danger High Voltage, Wild Frames, The Dog House Megaways, Dark Joker Rizes, Reactoonz 2, Le Kaffee Bar, Beautiful Bones, Cherrypop, Deadwood, Jokerizer, San Quentin, Book of 99, Jammin Jars 2, Tombstone RIP, Mystery Joker 6000, Moon Princess 100. In case of any violation of this provision, the bonus and all wins generated from it will be forfeited

Strictly speaking, a bonus has been activated, whether it is without Wagering requirements or not is irrelevant, as it is still a bonus

Think the chances are bad there still what to achieve best play without bonus or pay attention petty

A bonus WITHOUT turnover conditions may never have any conditions. That is exactly why it is called without turnover conditions

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denyo123
Experienced

Viggoslot has deleted my win

28th Apr. 2022, at 12:29 pm CEST#7
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Falcon wrote on 04/28/2022 at 12:11 PM
A bonus WITHOUT turnover requirements should never have any conditions. That's exactly why it's called without turnover conditions

Conditions already but just no turnover condition. Would also have a Max. Auszahlung of 100 € given in the case

"3.3 Cash Bonuses, free money bonuses and cash drops, both with and without Wagering requirements, have a maximum permissible payout of x5 of the bonus amount. There is no maximum withdrawal or withdrawal amount for wins from the welcome bonus."

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gamble1
Icon

Viggoslot has deleted my win

28th Apr. 2022, at 03:09 pm CEST#8
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Falcon wrote on 04/28/2022 at 12:11 PM
A bonus WITHOUT turnover requirements should never have any conditions. That's exactly why it's called without turnover conditions

This is a bit more complicated the word turnover conditions is also just a condition for the bonus just in this case one that is omitted but that does not automatically cancel the other conditions such as max cashout or locked games because it still remains a bonus

Thus, first of all, any bonus, whether in the form of Bonus money or something else, no matter whether with turnover requirements or without the bonus conditions are linked to what you can only change by an explicit cancellation of certain conditions

With most providers is therefore still in the small print usually "The general bonus conditions apply"

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Falke
Expert

Viggoslot has deleted my win

29th Apr. 2022, at 02:01 pm CEST#9
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gamble1 wrote on 28.04.2022 at 15:09
This is a bit more complicated the word turnover conditions is also just a condition for the bonus just in this case one that is omitted but that does not automatically cancel the other conditions such as max cashout or locked games because it still remains a bonus

Thus, first of all, any bonus, whether in the form of Bonus money or something else, no matter whether with turnover requirements or without the bonus conditions are linked to what you can only change by an explicit cancellation of certain conditions

With most providers is therefore still in the small print usually "The general bonus conditions apply"

Then this is simply once again completely misleading advertising. But well, one is already used to.

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