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# Other Casinos #: Verification muchbetter Pokerstars

Topic created on 08th Jul. 2021 | Page: 1 of 1 | Answers: 7 | Views: 3,238
Julianonghh

Verification muchbetter Pokerstars

8th Jul. 2021, at 07:37 pm CEST#1
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Hello dear Gamblejoe team,

i never thought I would ever have to write a post. I have been playing in several casinos and I am very skilled in verifications. Even over 4 years never had any problems. Now however I have problems with Pokerstars.

Although it is only about 150 € but for me it is still plenty of money especially in the hard time.

I am at Pokerstars already verified over years. To 1.7.2021 I have to verify my payment method again. Of course the smallest problem.... Do you think because now everything starts.

Since MuchBetter is a pure app based payment processing i have had account statements sent to me by muchbetter to verify this method. There is the payment in it as well as my name, address, cell phone number.

The problem is that pokerstars has no idea that muchbetter is not structured like Skrill or neteller. I simply receive only these data from muchbetter support

I just can't get ahead because now I also get automated responses every time. I'm really not stupid about verifying. Have already done it in several casinos and also with muchbetter there were never problems.

I would be super happy if one of Gamblejoe can be found to help me with this problem. You simply have much more influence in this matter.

Of course I have all screenshots of the documents with me.

Greetings and have a nice evening

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Caro
Expert

Verification muchbetter Pokerstars

8th Jul. 2021, at 08:01 pm CEST#2
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Hi Julianonghh & welcome to the forum,

unfortunately I have to inform you that we do not have Pokerstars listed on GambleJoe and therefore we do not have a contact person for the casino

On what grounds is the account statement from MuchBetter rejected?

Greetings Caro

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Julianonghh

Verification muchbetter Pokerstars

8th Jul. 2021, at 08:20 pm CEST#3
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Hello

Response:

Hello ,

thank you for sending the requested evidence.



Unfortunately, we cannot accept your documents. These documents do not meet the requirements to verify your payment method.



Please take a photo of the original document with a digital camera/smartphone.



Alternatively, you may send us a screenshot of an online account statement. Screenshots of online account statements are acceptable if the bank's URL is visible.



You can upload your documents through our desktop software, mobile app or website.



---

I have printed the account statement and uploaded it in a perfect quality. More offers michbetter not even.

In addition, I have used this method in numerous casinos and this was verified within a few hours

Kind regards

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Caro
Expert

Verification muchbetter Pokerstars

9th Jul. 2021, at 08:54 am CEST#4
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I sent you a message via Communicator

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danny005
Elite

Verification muchbetter Pokerstars

9th Jul. 2021, at 06:51 pm CEST#5
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For me, the Verification of MuchBetter at Pokerstars worked very quickly after the 2nd screenshot, after the 1st screenshot of the profile from the MuchBetter app was not accepted. I had to upload the following:

"A screenshot of the transaction area of your MuchBetter app showing a Deposit made to us."

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Julianonghh

Verification muchbetter Pokerstars

9th Jul. 2021, at 10:44 pm CEST#6
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Hello Danny05,

thanks for the tip. I will try the screenshot where the transactions are displayed and scroll until the "stars" Deposit is visible. Did you send it to an email or via the contact form ?

Have a nice evening

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Sarkasto
Expert

Verification muchbetter Pokerstars

9th Jul. 2021, at 11:27 pm CEST#7
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Julianonghh wrote on 09/07/2021 at 22:44: Hello Danny05,

thanks for the tip. I will try the screenshot where the transactions are displayed and scroll down until I see the "stars" deposit. Did you send it to an email or via the contact form ?

Have a nice evening

You have to click (or tap) once on this "stars" transaction, then a window opens with a transaction number. They probably want to have that. Take a screenshot of it.
Email or contact form? I always do both when I want something from some casino Has proven itself

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danny005
Elite

Verification muchbetter Pokerstars

10th Jul. 2021, at 12:04 am CEST#8
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Julianonghh wrote on 09/07/2021 at 22:44: Hello Danny05,

thanks for the tip. I will try the screenshot where the transactions are displayed and scroll down until I see the "stars" deposit. Did you send it to an email or via the contact form ?

Have a nice evening

The rejection of my first screenshot came by email from support@starsaccount.eu, there I then sent the 2nd screenshot.

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