Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Verification muchbetter Pokerstars

Topic created on 08th Jul. 2021 | Page: 1 of 1 | Answers: 7 | Views: 3,207
Julianonghh

Verification muchbetter Pokerstars

8th Jul. 2021, at 07:37 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear Gamblejoe team,

i never thought I would ever have to write a post. I have been playing in several casinos and I am very skilled in verifications. Even over 4 years never had any problems. Now however I have problems with Pokerstars.

Although it is only about 150 € but for me it is still plenty of money especially in the hard time.

I am at Pokerstars already verified over years. To 1.7.2021 I have to verify my payment method again. Of course the smallest problem.... Do you think because now everything starts.

Since MuchBetter is a pure app based payment processing i have had account statements sent to me by muchbetter to verify this method. There is the payment in it as well as my name, address, cell phone number.

The problem is that pokerstars has no idea that muchbetter is not structured like Skrill or neteller. I simply receive only these data from muchbetter support

I just can't get ahead because now I also get automated responses every time. I'm really not stupid about verifying. Have already done it in several casinos and also with muchbetter there were never problems.

I would be super happy if one of Gamblejoe can be found to help me with this problem. You simply have much more influence in this matter.

Of course I have all screenshots of the documents with me.

Greetings and have a nice evening

This post has been translated automatically

Caro
Expert

Verification muchbetter Pokerstars

8th Jul. 2021, at 08:01 pm CEST#2
0 Likes

Nobody has liked this post so far
Hi Julianonghh & welcome to the forum,

unfortunately I have to inform you that we do not have Pokerstars listed on GambleJoe and therefore we do not have a contact person for the casino

On what grounds is the account statement from MuchBetter rejected?

Greetings Caro

This post has been translated automatically

Julianonghh

Verification muchbetter Pokerstars

8th Jul. 2021, at 08:20 pm CEST#3
0 Likes

Nobody has liked this post so far
Hello

Response:

Hello ,

thank you for sending the requested evidence.



Unfortunately, we cannot accept your documents. These documents do not meet the requirements to verify your payment method.



Please take a photo of the original document with a digital camera/smartphone.



Alternatively, you may send us a screenshot of an online account statement. Screenshots of online account statements are acceptable if the bank's URL is visible.



You can upload your documents through our desktop software, mobile app or website.



---

I have printed the account statement and uploaded it in a perfect quality. More offers michbetter not even.

In addition, I have used this method in numerous casinos and this was verified within a few hours

Kind regards

This post has been translated automatically

Caro
Expert

Verification muchbetter Pokerstars

9th Jul. 2021, at 08:54 am CEST#4
0 Likes

Nobody has liked this post so far
I sent you a message via Communicator

This post has been translated automatically

danny005
Elite

Verification muchbetter Pokerstars

9th Jul. 2021, at 06:51 pm CEST#5
0 Likes

Nobody has liked this post so far
For me, the Verification of MuchBetter at Pokerstars worked very quickly after the 2nd screenshot, after the 1st screenshot of the profile from the MuchBetter app was not accepted. I had to upload the following:

"A screenshot of the transaction area of your MuchBetter app showing a Deposit made to us."

This post has been translated automatically

Julianonghh

Verification muchbetter Pokerstars

9th Jul. 2021, at 10:44 pm CEST#6
0 Likes

Nobody has liked this post so far
Hello Danny05,

thanks for the tip. I will try the screenshot where the transactions are displayed and scroll until the "stars" Deposit is visible. Did you send it to an email or via the contact form ?

Have a nice evening

This post has been translated automatically

Sarkasto
Expert

Verification muchbetter Pokerstars

9th Jul. 2021, at 11:27 pm CEST#7
0 Likes

Nobody has liked this post so far
Julianonghh wrote on 09/07/2021 at 22:44: Hello Danny05,

thanks for the tip. I will try the screenshot where the transactions are displayed and scroll down until I see the "stars" deposit. Did you send it to an email or via the contact form ?

Have a nice evening

You have to click (or tap) once on this "stars" transaction, then a window opens with a transaction number. They probably want to have that. Take a screenshot of it.
Email or contact form? I always do both when I want something from some casino Has proven itself

This post has been translated automatically

danny005
Elite

Verification muchbetter Pokerstars

10th Jul. 2021, at 12:04 am CEST#8
0 Likes

Nobody has liked this post so far
Julianonghh wrote on 09/07/2021 at 22:44: Hello Danny05,

thanks for the tip. I will try the screenshot where the transactions are displayed and scroll down until I see the "stars" deposit. Did you send it to an email or via the contact form ?

Have a nice evening

The rejection of my first screenshot came by email from support@starsaccount.eu, there I then sent the 2nd screenshot.

This post has been translated automatically

Hot Topics18th Nov. 2024 at 07:23 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately