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# Other Casinos #: VegasHero will not verify me and does not count out!

Topic created on 04th Jan. 2019 | Page: 1 of 1 | Answers: 7 | Views: 1,760
Janalou

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 04:08 pm CET#1
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Hello,

I still have a withdrawal open at VegasHero worth 1400€, send now for over a week my documents for Verification but they just do not want to accept my bank card and credit card, so it goes now several days. The payout is not processed because of this. I am now really desperate because I can not understand why the things are not accepted, send everything exactly as requested. I now have the fear that it is done intentionally. Does anyone have experience with this casino? I also have the feeling that they do not seem to know what a German bank card looks like.

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Anonym

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 04:48 pm CET#2
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The casino belongs to the same group as Genesis. They know very well what a bank card looks like. My verifications at Genesis and Casinojoy went through without any problems. What does the Live Chat say?

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Janalou

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 04:52 pm CET#3
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I know that, the chat says the same thing all the time and that these things are missing. I have now sent it for the 3rd time by e-mail, more I can do now really not. I ask so often in the Live Chat why the documents are missing because I have sent them, but no one can give me an answer

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ruhrpott
Expert

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 05:21 pm CET#4
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Hey,
how did you take the photos? Scanned or a photo by cell phone?
The casino is reputable, you don't need to worry about that. In my case, the Verification was completed in 24 hours. I took all the photos with my cell phone, in daylight and all corners were visible

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upola
Legend

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 05:47 pm CET#5
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Genesis also always wanted to have new documents, which I sent them, they did not want to accept...the same documents have accepted all other casinos.
I had but fortunately no payout.
That was then too stupid for me and I have my account immediately closed again.

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Janalou

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 09:24 pm CET#6
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Hm, then I will probably wait now - in the hope that they accept the documents then sometime...

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ruhrpott
Expert

VegasHero will not verify me and does not count out!

4th Jan. 2019, at 10:08 pm CET#7
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You seem to want help, so why don't you at least answer my question?

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Janalou

VegasHero will not verify me and does not count out!

5th Jan. 2019, at 12:01 pm CET#8
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I took the photos by cell phone and then sent them all by e-mail. Now I have just received an e-mail in which the documents have now landed in the relevant department and it can now take up to 72 hours until they have been processed. This is the second time I have received this e-mail, and if I am rejected again, I will call in a lawyer

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