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# Other Casinos #: Urgent help please!!!

Topic created on 08th Nov. 2021 | Page: 1 of 1 | Answers: 3 | Views: 1,485
Sukiz
Hi,

I am pretty much at the end, got this email address from my brother, who said here I could possibly be helped. I have deposited a few days ago 100€ at the Sugar Casino, and after a short time won the Jackpot, 13500 euros. I was first shocked but happy. Have then directly requested the payout, in several payouts, since max payout is 2500 euros. That was on 5.11.2021. Yesterday then I was confirmed that it goes out today (so yesterday), but nothing came. I have everything as a screenshot, the payout, the chat history, etc.. I also have witnesses to the win etc. In livechat I am not helped, and then this morning I wanted to log in to see if something has changed, there was suddenly my account locked. I now really do not know what to do and ask for help.

Edit: Private data has been removed for security reasons

This post has been translated automatically

Malganes
Top Member
The first thing that comes to mind is that you might want to contact Caro from the GambleJoe team. The casino you mentioned is listed here. Write to her via the communicator, she will definitely help you.

A small note: Posting your real name here is not necessary

This post has been translated automatically

Anonym
Congratulations on the win. Did you play with a bonus? And secondly, with this amount you need to be fully verified (ID, address, Deposit variant).

SugarCasino is not very good but very serious. If you didn't violate any T&Cs and submit all the necessary documents, you will receive your win this week!

This post has been translated automatically

TranceBabe
Expert
Sukiz wrote on 08/11/2021 at 17:00: Hi,

I am pretty much at the end, got this email address from my brother, who said here I could possibly be helped. I deposited a few days ago 100€ at the Sugar Casino, and after a short time won the Jackpot, 13500 euros. I was first shocked but happy. Have then directly requested the payout, in several payouts, as max payout is 2500 euros. That was on 5.11.2021. Yesterday then I was confirmed that it goes out today (so yesterday), but nothing came. I have everything as a screenshot, the payout, the chat history, etc.. I also have witnesses to the win etc. In livechat I am not helped, and then this morning I wanted to log in to see if something has changed, there was suddenly my account locked. I now really do not know what to do and ask for help.

Edit: Private data has been removed for security reasons


Accounts are usually not blocked anywhere for no reason.

Reasons why the account was blocked can be the following:

Click me ⬇︎
TranceBabe


PS: Is your brother by chance also registered there and if so, do you live in the same household?

This post has been translated automatically

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