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# Other Casinos #: Typed in the year of birth - RTG Casino

Topic created on 18th Sep. 2023 | Page: 1 of 1 | Answers: 9 | Views: 866
nightforce1979
Experienced

Typed in the year of birth - RTG Casino

18th Sep. 2023, at 09:02 pm CEST#1
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Stupid of me, but that's the way it is.
At Casino Extreme I chose the wrong year of birth drop down menu when registering. 1980 instead of 1986

Has anyone of you ever done this or is there a chance? Support 2x written and asked for correction with ID attached, no response.
Payment requested - rejected.

Should I start more attempts or write off the almost 90€ as a lesson?


Subject: No Data Match

Hello there,
Hope that you are well and safe.

Some data from the documents you sent does not match the data from your account.
Please upload valid documents so we can finish the Verification process.
Thank you for your patience and understanding.

Kind regards,
Zoe
Banking Extreme

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Tonkabohne
Top Member

Typed in the year of birth - RTG Casino

18th Sep. 2023, at 09:29 pm CEST#2
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Well, they write that you should send the documents to adjust or correct them.

I think that happens.

Was with me also once so but have it before the Deposit still noticed.

Should not be a problem.

LG

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Andre
Expert

Typed in the year of birth - RTG Casino

18th Sep. 2023, at 09:31 pm CEST#3
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I know that also from other sites that an e-mail with your request + ID is sufficient. This can happen to anyone during registration and as long as you are not underage, you must be helped

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nightforce1979
Experienced

Typed in the year of birth - RTG Casino

18th Sep. 2023, at 11:11 pm CEST#4
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Tonka bean wrote on 18.09.2023 at 21:29: Well, they write that you should send the documents to adjust or correct them.

Think that happens times.

Was with me also once so but have it before the Deposit still noticed.

Should not be a problem.

LG

thanks for cheering me up
just looked - meanwhile it is unfortunately already pretty much exactly 1 MONTH out, since I wrote the first time with email + ID + correction request to the casino. Let's see if it's still something at the 3rd(?) Contact.

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T0uchTheSky
Elite

Typed in the year of birth - RTG Casino

19th Sep. 2023, at 12:42 am CEST#5
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nightforce1979
Experienced

Typed in the year of birth - RTG Casino

19th Sep. 2023, at 09:48 pm CEST#6
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nightforce1979
Experienced

Typed in the year of birth - RTG Casino

20th Sep. 2023, at 08:51 pm CEST#7
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the year was even corrected today, yay

but now the next challenge...

95€ withdrawal requested - sorry can not - first make Deposit (ok, you know)

then it will be quite funny:

10€ deposit started - sorry can not - first balance to 0? drop (yes gehts yet?)

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nightforce1979
Experienced

Typed in the year of birth - RTG Casino

20th Sep. 2023, at 08:52 pm CEST#8
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nightforce1979

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nightforce1979
Experienced

Typed in the year of birth - RTG Casino

20th Sep. 2023, at 10:13 pm CEST#9
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it worked after 2 attempts and with the help of the (quite patient) chat support - yay

can be closed

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Caro
Expert

Typed in the year of birth - RTG Casino

21st Sep. 2023, at 08:48 am CEST#2
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At the request of the thread creator, I will close the topic.

This topic was closed

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