Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Turbonino bad livechat and does not pay

Topic created on 22nd Feb. 2022 | Page: 1 of 1 | Answers: 3 | Views: 1,292
Takema
Visitor

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 12:20 am CET#1
0 Likes

Nobody has liked this post so far
I have cancelled a withdrawal with 100 euros on 1.02.. And then continued to play with the function credit limit. I had set this to 100 euros and every time I came over this amount went away the excess of it. Until I have accumulated at the end 130 euros. I wanted to have that paid out. I'm waiting for it now since 01.02. drauf. The support tells me but that there is no payout
I have written every day, after hours or even the next day came then an answer. If I have replied to it, it was ignored. Only if I have answered again on it then from another person an answer came which answered in principle exactly the same and if I have written back then again, nothing came back. The game goes now since 03.02. so. I feel really fooled
Takema
Takema
And now explain to me what is wrong with it? I see my payout. Only what does player pending? I thought that one game is still open and then I opened all again and actually came at 2 games then 10ct refunded. But the status has not changed.

This post has been translated automatically

Takema
Visitor

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 02:55 pm CET#2
0 Likes

Nobody has liked this post so far
Oh, the pictures didn't work at all. That makes no sense. 🤦♀️
https://ibb.co/7vmr27h
https://ibb.co/HGfVNwk

Edit by Caro: Links inserted correctly

This post has been translated automatically

tEquilA
Amateur

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 07:13 pm CET#3
0 Likes

Nobody has liked this post so far


Have you already verified yourself? Have you uploaded your documents? Before that they don't pay a cent. Think that's what is meant by "player pending".

This post has been translated automatically

Takema
Visitor

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 07:50 pm CET#4
0 Likes

Nobody has liked this post so far
tEquilA wrote on 02/22/2022 at 7:13 PM

Have you verified yourself yet? So uploaded your documents? They don't pay a dime before that. Think that's what is meant by "player pending".

Yes, that is all done. The 100 euros that I canceled again, would have been paid out.

The answers I get are almost always like this...



""I have thoroughly checked your account, and apart from a withdrawal request for 100 EUR that was cancelled by you on 02/01/2022 08:23:34 GMT, there are no other relevant transactions.

In addition, your real money balance is 0.08 EUR.

Now I understand that this information that I and my colleagues have provided you may not meet your expectations, but unfortunately, this is the confirmation on your account statement from our side.
I hope this has helped to clarify!
But if there is anything else I can assist you with, just drop me a line as well.""

I don't understand. The money went from my balance and they can see from the screenshot that I have something in the payout.
Cancel also does not work. Comes a confirmation that it was credited to the account again, but that remains everything as it is.


This post has been translated automatically

Hot Topics22nd Nov. 2024 at 01:52 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately