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# Other Casinos #: Turbonino bad livechat and does not pay

Topic created on 22nd Feb. 2022 | Page: 1 of 1 | Answers: 3 | Views: 1,316
Takema
Visitor

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 12:20 am CET#1
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I have cancelled a withdrawal with 100 euros on 1.02.. And then continued to play with the function credit limit. I had set this to 100 euros and every time I came over this amount went away the excess of it. Until I have accumulated at the end 130 euros. I wanted to have that paid out. I'm waiting for it now since 01.02. drauf. The support tells me but that there is no payout
I have written every day, after hours or even the next day came then an answer. If I have replied to it, it was ignored. Only if I have answered again on it then from another person an answer came which answered in principle exactly the same and if I have written back then again, nothing came back. The game goes now since 03.02. so. I feel really fooled
Takema
Takema
And now explain to me what is wrong with it? I see my payout. Only what does player pending? I thought that one game is still open and then I opened all again and actually came at 2 games then 10ct refunded. But the status has not changed.

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Takema
Visitor

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 02:55 pm CET#2
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Oh, the pictures didn't work at all. That makes no sense. 🤦♀️
https://ibb.co/7vmr27h
https://ibb.co/HGfVNwk

Edit by Caro: Links inserted correctly

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tEquilA
Amateur

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 07:13 pm CET#3
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Have you already verified yourself? Have you uploaded your documents? Before that they don't pay a cent. Think that's what is meant by "player pending".

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Takema
Visitor

Turbonino bad livechat and does not pay

22nd Feb. 2022, at 07:50 pm CET#4
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Nobody has liked this post so far
tEquilA wrote on 02/22/2022 at 7:13 PM

Have you verified yourself yet? So uploaded your documents? They don't pay a dime before that. Think that's what is meant by "player pending".

Yes, that is all done. The 100 euros that I canceled again, would have been paid out.

The answers I get are almost always like this...



""I have thoroughly checked your account, and apart from a withdrawal request for 100 EUR that was cancelled by you on 02/01/2022 08:23:34 GMT, there are no other relevant transactions.

In addition, your real money balance is 0.08 EUR.

Now I understand that this information that I and my colleagues have provided you may not meet your expectations, but unfortunately, this is the confirmation on your account statement from our side.
I hope this has helped to clarify!
But if there is anything else I can assist you with, just drop me a line as well.""

I don't understand. The money went from my balance and they can see from the screenshot that I have something in the payout.
Cancel also does not work. Comes a confirmation that it was credited to the account again, but that remains everything as it is.


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