# Other Casinos #: Tripscasino free spins are not booked after using the 3 welcome bonuses
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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I registered at Tripscasino on Tuesday and claimed all three welcome Bonuses with 3 deposits. The 25 spins for each bonus and the Bonus money was not booked automatically but only after the chat, although the bonus codes T1/T2/T3 were also entered and accepted correctly. According to the terms and conditions and advertising, the 75 free spins are divided into 3x 25, the 1st 25 spins directly upon depositing and then of course the next ones on the following day at the time of the Deposit and so on.
So today no spins were booked and I was already at Livechat in the morning. First it said you have to deposit then it was escalated and you contact....nothing happens of course and just now again in the chat of course everything documented and again the same, is escalated you come back in 1-2h.
Somehow dubious from my point of view and you're being put down, normally this is an automatic process, I've never experienced it like this in any Dama NV casino.
Does anyone have experience with this problem?
Thanks in advance
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Tripscasino free spins are not booked after using the 3 welcome bonuses
Nobody has liked this post so far
Does the casino have German support or only English? I was greeted in English by the bot. In any case, I can imagine that this is a misunderstanding. Try to get another employee and first confirm how the Welcome bonus works. Then you can tell the employee that it doesn't work for you and that you don't have the spins for the 2nd day.
I'm also wondering what you mean by "escalate". Do you possibly mean noted and your cell phone or something has turned it into the wrong word?
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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frapi07
Many people use "escalate" in the context of a problem being passed on to another department or person who is now tasked with finding and fixing the issue.
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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gamble1
Actually, I wouldn't have known that. Comes from project management: to a higher level in the hierarchy of decision-makers
Thanks for the clarification You never stop learning ^^
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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The supporters said they escalated it. I received 1x 25 spins yesterday. Yesterday was day 2 so should have received 3x 25 and today 3x 25. I have now been put off again and it has been passed on. English with translator *
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Tripscasino free spins are not booked after using the 3 welcome bonuses
Nobody has liked this post so far
This casino also has a vip level system, after I had a look, nothing was booked for level 1 25 free spins and level 2 50 free spins.
Somehow I'm beginning to miss every word about dama casinos. They can't get even the simplest things right and then they keep going on and on, never again
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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gamble1
okay, if that doesn't work, then send this formulation. I think they should understand that.
Hello support, I used the Welcome bonus with my Deposit, According to your generel terms and conditions, the welcome bonus contains 75 free spins that are split in 3 days each 25 spins. I got the first 25 free spins, however on the 2nd and 3rd day the remaining free spins were not cretided into my profile. Can you please take a look into this matter and fix the problem and confirm that the welcome bonus consists of 75 free spins? If there is something wrong with it, please tell me so.
Thank you in advande.
I formulated it as you explained it here in the 1st post. So, 75 spins in 3 days and 25 spins every day. I think that there are misunderstandings due to the translator. Feel free to update us here
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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The thing is, there are 3 welcome Bonuses, each with 75 spins divided into 3 x 25 spins, so a total of 225.
The first one is through, the second one still has 25 of 75 spins left and the third one still has 50 of 75 spins left.
VIP level 1 with 25 spins and VIP level 2 with 50 apins are also open.
I have explained in detail about 100 times with screenshots of the offers and everything that goes with them
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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Okay, I see. They seem to be playing dumb or don't really understand the problem.
I really wouldn't know how to solve this. I don't think you have a VIP manager, so the only option is to contact chat support or send an email to support@tripscasino.com
I don't know if it will help, because I can also imagine that you have also contacted the e-mail address.
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Tripscasino free spins are not booked after using the 3 welcome bonuses
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frapi07
Hello,
Thank you for your help!
They have indeed given me the VIP lvl spins 25 and 50. According to the manager, I should Deposit another 20 euros for the 2nd and 3rd Welcome bonus that I have already used and since the free spins are missing, so that I can get the spins.
This is pure scam and very dubious. It has now cost me 3 days and several hours in chat.
If I deposit there again, I'll ask again, but for now I'll avoid dama nv casinos. They are very dubious and lie and cheat you wherever they can.
But thank you very much!
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Tripscasino free spins are not booked after using the 3 welcome bonuses
Nobody has liked this post so far
No problem In general, no one here could really help you because (most likely) no one has any contacts at the casino. I help (or give tips) because I also need help sometimes and therefore know what it feels like to be desperate.
An unfair bonus indeed. Is it written anywhere that further depositors are required for this? Regarding Dama nv: I only play there at Winz and can only recommend it for live casino. Not so much for slots, because they offer 94% RTP. I also tried my luck there yesterday or this morning and managed to get a 5-digit balance (not difficult if you deposit 4 digits) and they paid it out without any problems. The money has already arrived. As I have often read, not all of their casinos are good, but not all of their casinos are bad either.
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