# Other Casinos #: Tripscasino free spins are not booked after using the 3 welcome bonuses

xaan2012 wrote on 13.02.2025 at 14:39: Hello everyone,

I signed up at Tripscasino on Tuesday and claimed all three welcome Bonuses with 3 deposits. The 25 spins for each bonus and the Bonus money was not booked automatically but only after the chat, although the bonus codes T1/T2/T3 were also entered and accepted correctly. According to the terms and conditions and advertising, the 75 free spins are divided into 3x 25, the 1st 25 spins directly upon depositing and then of course the next ones on the following day at the time of the Deposit and so on.
So today no spins were booked and I was already at Livechat in the morning. First it said you have to deposit then it was escalated and you contact....nothing happens of course and just now again in the chat of course everything documented and again the same, is escalated you come back in 1-2h.

Somehow dubious from my point of view and you're being put down, normally this is an automatic process, I've never experienced it like this in any Dama NV casino.

Does anyone have experience with this problem?
Thanks in advance

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frapi07 wrote on February 13th, 2025 at 4:19 pm:
Does the casino have German support or only English? I was greeted in English by the bot. In any case, I can imagine that this is a misunderstanding. Try to get another employee and first confirm how the Welcome bonus works. Then you can tell the employee that it doesn't work for you and that you are missing the spins for the 2nd day.

I'm also wondering what you mean by "escalate". Do you possibly mean noted and your cell phone or something has turned it into the wrong word?

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gamble1 wrote on February 13th, 2025 at 4:49 pm:

Many use "escalate" in the context of passing a problem to another department or person who is now engaged in finding and fixing the bug.

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