Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: TouchCasino - mysterious and non-transparent confiscation ! (Page 3)

Topic created on 31st Jul. 2022 | Page: 3 of 3 | Answers: 28 | Views: 4,050
GereonRath12
Experienced

TouchCasino - mysterious and non-transparent confiscation !

1st Aug. 2022, at 01:08 am CEST#21
1 Like

Liked this post: Avatar von maestro808 maestro808

maestro808 wrote on 31.07.2022 at 22:29
I'm just trying to objectively describe the matter honestly as possible to not the reputation of the casino directly in the mud to pull as here it others tuen. In the end, people work there in the support I do not want to make any reproach and can also make mistakes

*What is a session ? How long is a session ? Or how long are bonus conditions valid ? If I abuse a bonus and then pay it out, is this session then not over for the time being ? At the latest when I have deposited again a "new session" should begin or ? I lose my money, but I'm not on 0 and then cancel the payout (after a log in and log out because the session always expires automatically)
But the problem is that there were several sessions, among other things, additional money was deposited and I would have deposited again if they had processed my withdrawal faster. Maybe I would win even more money ? I repeat again. I have not deliberately exceeded the maximum stake but accept the accusation on the condition that I can prove that all the money confiscated was from the bonus money. In the terms and conditions it is clearly stated that the Bonus money and the money won from it can be confiscated

Now it is very important for me that the casino makes me understand that all the money that was won, results only from the abuse of the bonus condition. I think that this accusation is understandable up to one session and accept it also in the first session BUT who looks at my game histories, Deposit history and everything in the log will find that here also from real money won win without demonstrable proof was confiscated.

For this reason I have to ask. What should I do. It is very hard but unfortunately I cannot let up without 100% proof of everything

A session in your case was session 1 at first deposit with bonus money, which became real money after converting. Again, the system has not automatically recognized that you have not met the Maxbet, this is checked manually and thus your money was converted after convert first to real money. You have ordered a payout with it. Session 1 end


Session 2 was with you the 100€ Raw deposit without bonus, but you have lost this so Session 2 end. Now let's say you had 1, 2 or even 3€ of it left and then canceled your withdrawal from Session 1. So you have mixed funds. Even if that was the case, you continued to play with the real money you won in session 1, with which you violated the bonus conditions

The system showed you everything as real money at that time, which it was because you had fulfilled the turnover conditions. However, the system did not automatically recognize that you have illegally fulfilled these conditions with too high a stake. This is checked by the support/finance department only at the time of withdrawal, which may take a few days. But you continued to play immediately and it could not be checked so quickly

You yourself have noted that the chat has also pointed out to you
You have unfortunately clearly violated the bonus conditions and the casino is in the right not to pay you the money
I hope you have now understood I have explained it as well as possible
Cheer up, mistakes happen. You learn from them

This post has been translated automatically

maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

1st Aug. 2022, at 03:14 am CEST#22
0 Likes

Nobody has liked this post so far

GereonRath12 wrote on 01.08.2022 at 01:08

A session was in your case session 1 with first Deposit with Bonus money, which became real money after convert. Again, the system has not automatically recognized that you have not met the Maxbet, this is checked manually and thus your money was converted after convert first to real money. You have ordered a payout with it. Session 1 end


Session 2 was with you the 100€ Raw deposit without bonus, but you have lost this so Session 2 end. Now let's say you had 1, 2 or even 3€ of it left and then canceled your withdrawal from Session 1. So you have mixed funds. Even if that was the case, you continued to play with the real money you won in Session 1, which was in violation of the bonus conditions

The system showed you everything as real money at that time, which it was because you had fulfilled the turnover conditions. However, the system did not automatically recognize that you have illegally fulfilled these conditions with too high a stake. This is checked by the support/finance department only at the time of withdrawal, which may take a few days. But you continued to play immediately and it could not be checked so quickly

You yourself have noted that the chat has also pointed out to you
You have unfortunately clearly violated the bonus conditions and the casino is in the right not to pay you the money
I hope you have now understood I have explained it as well as possible
Cheer up, mistakes happen. You learn from them

And because I continued to play with only a part of the money, with which I violated the bonus condition, and after several hours have made several wins ALL is confiscated on the grounds I have violated the AGB's, in which it is stated that in such cases profits from the bonus balance can be confiscated. (must not stands and from TOTAL PROFIT is here also not the speech) I have understood and I hope you understand me when I say I want that one proves it to me and if I am in the wrong then I learn from it that I see exactly so. I can no longer lose much because yes everything was confiscated

This post has been translated automatically

Justin
Amateur

TouchCasino - mysterious and non-transparent confiscation !

1st Aug. 2022, at 04:37 am CEST#23
0 Likes

Nobody has liked this post so far
Old Swede..., where did they let you out.... really?????
you can't explain it better than GereonRath12

what do you want to hear? Of course EVERYTHING is gone because you violated the T&Cs.

you can now howl as you want, bury your head in the sand and wiggle your feet. that does not change that you have screwed up

You sound like a three year old who dropped a scoop of ice cream despite being warned to watch out, and now he's pawing around because of his own stupidity and everyone else is to blame but himself.



This post has been translated automatically

maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

1st Aug. 2022, at 12:47 pm CEST#24
0 Likes

Nobody has liked this post so far

Justin wrote on 08/01/2022 at 04:37: Old Swede..., where did they let you out.... really?????
you can't explain it better than GereonRath12

what do you want to hear? Of course EVERYTHING is gone because you violated the T&Cs.

you can now howl as you want, bury your head in the sand and wiggle your feet. that does not change that you have screwed up

You sound like a three year old who dropped a scoop of ice cream despite being warned to watch out, and now he's puttering around because of his own stupidity and everyone else is to blame but himself.




Does a 3 year old have 3 courses of study behind him my dear BZ reader? Tell me, how does the coffee from the station taste for 40 cents?
Do not get me wrong but what you write does not read well. Whether I give me this mental garbage from you there in which I am even insulted... well come...... give him

No one is to blame here but your intellect is not enough to follow all apparently and that's why you just get emotional what I do not find bad just pathetic when just you here insulting like a toddler other people as stupid. I do not cry around. I used a platform that exactly in such a thing one under the arms grab. For egoistic people like you nothing matters. That's why you complain about my post.

This post has been translated automatically

maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

2nd Aug. 2022, at 05:51 pm CEST#25
0 Likes

Nobody has liked this post so far
Update *

A small summary of the latest findings :



  • Software technology in this casino does not harmonize with the AGB's ( technically it is possible with the Bonus money to place higher stakes than it is allowed in the AGB'' s) -> Clear scam to let the customer possibly in an intoxicating endorphin-heavy game round with 100% sure win for the casino go again.



  • AGB and software technology were adapted in such a way on purpose, in order to generate the Debt from the responsibility of the player. The implementation of the AGB guidelines are not concrete and are not proven in detail when asked. -> According to the T&C, the casino has the right to confiscate wins that come from the bonus money. (However, the casino does not mention how much % is confiscated. Here I completely lack transparency for the customer ! For me, a deliberate unclear presentation of the terms and conditions to ensure here enough leeway for the casino. (Example : AGB for BONI 1. MaxBet for Bonuses 5€ 2. The customer bears the responsibility itself to inform about bonus conditions - Is still far no justification about why it is technically possible anyway with bonus money above the MaxBet to go. -----> essential for Player protection and here it is not given !)



  • Moreover, the casino and their support area is not ready for compromise and certainly not ready for any partial payout of a win's although it has not been proven that the collected wins come from the bonus money or is even tied to it.

  • lack of empathy and inadequate customer service when dealing with potential friendly regulars



This post has been translated automatically

GereonRath12
Experienced

TouchCasino - mysterious and non-transparent confiscation !

2nd Aug. 2022, at 06:51 pm CEST#26
0 Likes

Nobody has liked this post so far

maestro808 wrote on 02.08.2022 at 17:51: Update *

A small summary of the latest findings :



  • Software technology in this casino does not harmonize with the AGB's ( technically it is possible with the Bonus money to place higher stakes than it is allowed in the AGB'' s) -> Clear scam to let the customer possibly in an intoxicating endorphin-heavy game round with 100% sure win for the casino go again.



  • AGB and software technology were adapted in such a way on purpose, in order to generate the Debt from the responsibility of the player. The implementation of the AGB guidelines are not concrete and are not proven in detail when asked. -> According to the T&C, the casino has the right to confiscate wins that come from the bonus money. (However, the casino does not mention how much % is confiscated. Here I completely lack transparency for the customer ! For me, a deliberate unclear presentation of the terms and conditions to ensure here enough leeway for the casino. (Example : AGB for BONI 1. MaxBet for Bonuses 5€ 2. The customer bears the responsibility itself to inform about bonus conditions - Is still far no justification about why it is technically possible anyway with bonus money above the MaxBet to go. -----> essential for Player protection and here it is not given !)



  • Moreover, the casino and their support area is not ready for compromise and certainly not ready for any partial payout of a win's although it has not been proven that the collected wins come from the bonus money or is even tied to it.

  • lack of empathy and inadequate customer service when dealing with potential friendly regulars




As you have correctly explained here, the player himself is responsible for reading and complying with the applicable T&Cs

A technical implementation to prevent the player from adhering to certain terms and conditions rules such as MaxBet or prohibited games would only be a great feature of the casino
However, they are not obligated to do so, but as already mentioned, everyone is responsible for this themselves
From experience I can tell you that the M
most players know that when they accept a bonus. Otherwise play without a bonus, then also no problems!

In addition, you mentioned that you are of the opinion that the casino has to specify how much% of the wins must be confiscated or at least include such a clause
I don't agree with you either, as the phrase "any winnings resulting from the bonus will be confiscated" is clear and includes all winnings related to the bonus
This is not a question of the interpretation of the sentence, but here it is clear and obvious that all wins are meant, which are connected with the bonus. Otherwise it would be worded differently

The casino does not have to act empathetically or morally towards you, the support is professionally trained employees who do not owe you any sympathy
The facts were explained to you correctly and you have every right to complain or get upset about it, but it doesn't help you
The casino is in the right here and does not have to be willing to compromise, after all it is in no way to blame for the misery
Write off the money and learn for next time, sorry!

This post has been translated automatically

Butterbrezel
Elite

TouchCasino - mysterious and non-transparent confiscation !

2nd Aug. 2022, at 07:41 pm CEST#27
1 Like

Liked this post: Anonym
Gereon has explained it technically correct, there can be no 2 opinions AGBtechnisch
Session 1 is independent of Session 2.

Emotionally, however, I can of course also understand the player

As Bonushunter has already said, this is exactly what these booths want, that players fall for exactly such a thing and the casino is "in the right".

Haks off, pay into the Gammix stores no more cent, and is good. Learn from it that you study the terms and conditions at casinos, so that something like this does not happen again. Or best stop with casino, then you save money



This post has been translated automatically

maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

2nd Aug. 2022, at 07:49 pm CEST#28
0 Likes

Nobody has liked this post so far

GereonRath12 wrote on 02.08.2022 at 18:51

As you have correctly explained it here, the player himself is responsible for reading and complying with the applicable T&Cs

A technical implementation to prevent the player from adhering to certain T&C rules such as MaxBet or prohibited games would just be a great feature of the casino
However, they are not obligated to do so, but as already mentioned, everyone is responsible for this themselves
From experience I can tell you that the M
most players know that when they accept a bonus. Otherwise play without a bonus, then also no problems!

In addition, you mentioned that you think the casino has to specify how much% of the wins must be confiscated or at least include such a clause
I don't agree with you either, as the phrase "any winnings resulting from the bonus will be confiscated" is clear and includes all winnings related to the bonus
This is not a question of the interpretation of the sentence, but here it is clear and obvious that all wins are meant, which are connected with the bonus. Otherwise it would be worded differently

The casino does not have to act empathetically or morally towards you, the support is professionally trained employees who do not owe you any sympathy
The facts were explained to you correctly and you have every right to complain or get upset about it, but it does you no good
The casino is in the right here and does not have to be willing to compromise, after all it is in no way to blame for the misery
Write off the money and learn for next time, sorry!


Where was the facts presented to me factually and correctly ? exactly what I demand yes....That one speaks with me ! without translator and without copy paste texts

AGB's serve for the security of the platform, their workers and their customers. If a AGB says to me that abusive behavior like MaxBet with Bonus money can lead to the fact that my resulting wins can be confiscated, then should be all the more for protection and security (which is the general purpose of the AGB's) of all players and the platform technically it is not possible to do this. To leave the responsibility to the player is only a safeguard of the casino to conceal their deficit of the software, but there is no protection for the player in exactly such cases. Therefore, it would perhaps be very helpful to provide accurate information, as this would also provide the transparency that everyone wants. But exactly because of this lack of transparency, one has his justified skepticism here.


I have already learned from this and I have not suffered any great damage. On the contrary, now everything is less fun for me. Nevertheless, I would like to give my opinion about the casino until the results of my complaint arrive. I was also always nice which I was not obliged to do.

If I am accused of abusive behavior, then I accuse them that their terms and conditions are unconscionable and consist of abusive clauses because they do not comply with the software technology

This post has been translated automatically

maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

2nd Aug. 2022, at 07:52 pm CEST#29
0 Likes

Nobody has liked this post so far

Wutmaennchen wrote on 02.08.2022 at 19:41: Gereon has explained it technically correctly, there can be no 2 opinions AGBtechnisch
Session 1 is independent from session 2.

Emotionally, however, I can of course understand the player

As Bonushunter has already said, this is exactly what these booths want, that players fall for exactly such a thing and the casino is "in the right".

Haks off, pay into the Gammix stores no more cent, and is good. Learn from it that you study the terms and conditions at casinos, so that something like this does not happen again. Or best stop with casino, then you save money




Many thanks for your tips and advice

And thank you for your sympathy Comforting to know that some can still sympathize

This post has been translated automatically

Hot Topics17th Apr. 2025 at 08:54 am CEST

Online Casinos
0
Miscellaneous
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately