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# Other Casinos #: TouchCasino - mysterious and non-transparent confiscation ! (Page 2)

Topic created on 31st Jul. 2022 | Page: 2 of 3 | Answers: 28 | Views: 3,746
GereonRath12
Experienced

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 08:11 pm CEST#11
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No, what you probably mean is a
non sticks bonus, in which your real money is used first
But this is also subject to the bonus conditions and therefore also to the MaxBet rule. You can only cancel and withdraw the bonus early if you have something good in real money
This is evident at Touch Casino so that Bonus money and real money are separated but it is subject to the bonus conditions from the beginning and is also not a NonStocky Bonus but is only displayed so, so you have definitely committed a violation
From what you describe here, the violation is clear to interpret:

Violation of the maximum stake

Sorry, no chance of payout
Only the stake is returned

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maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 09:40 pm CEST#12
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GereonRath12 wrote on 07/31/2022 at 20:11: No, what you probably mean is a
non sticks bonus, in which your real money is used first
But this is also subject to the bonus conditions and therefore also to the MaxBet rule. You can only if you hittest something good in real money cancel the bonus early and withdraw
This is evident at Touch Casino that Bonus money and real money are separated but it is subject to the bonus conditions from the beginning and is also not a NonStocky Bonus but is only displayed as such, so you have definitely committed a violation
From what you describe here, the violation is clear to interpret:

Violation of the maximum stake

Sorry, no chance of payout
Only the stake is returned

However, the terms and conditions state that the funds are separate and are displayed as such. Bonus money is only for fun and does not have the same essential value as real money. In addition, it should not be technically possible in my opinion if active bonus money is played beyond the maximum stake (there are many casinos where the session expires if you do unauthorized things eg). Therefore, I will have to look into it. For me, evidence and proof are the be-all and end-all. If the casino can then prove that my active bonus money was responsible for a certain amount X or the bonus condition has also directly violated then I have nothing to complain about it.


But to simply accept all this is really difficult to process. Especially in times where you can restrain yourself well in terms of gambling, these are all procedures that drive you only more into skepticism and madness....

I made a mistake and I would be willing to pay for it by having my 2000€ confiscated because I violated a condition in the session. I see that immediately. However, I have played more deposited more won and several times canceled the withdrawals

To claim ALL the wins achieved were from the abuse of the bonus conditions MUST be proven to me and you can't accuse me of that with a screenshot and a picture of the T&Cs after all. If we assume the policy of TouchCasino, all future deposits may also be confiscated because I have once violated bonus conditions and thus influenced the system for my purposes. It's something like that in the terms and conditions

If I'm honest, the skepticism rises to my neck and it is very unpleasant

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GereonRath12
Experienced

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 10:12 pm CEST#13
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It is not a question that all his wins are the result of a violation
It can also be that you have won 100,000€ on 0.10€ bet, but that does not matter in total
Once violated the bonus conditions and the casino is in the right to confiscate any win that is related to the bonus
And you clearly describe here yourself that your wins came from Bonus money
So you are unfortunately in the wrong here
Of course, you can discuss, possibly file a case with Guru etc.
In the end it comes down to the same thing
Here, unfortunately, you have to accept that you will not get your wins paid out due to a mistake
I clearly see the casino in the right here, sorry
You have described it yourself long and clearly, you have exceeded the maximum bet with bonus money, even if by these individual spins of a bet that was higher than 5€ no winnings came about, it came to a total win in your session with bonus money.
The casino has every right to deny you withdrawals. I am sorry, even if it is hard...

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GereonRath12
Experienced

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 10:19 pm CEST#14
1 Like

Liked this post: Avatar von maestro808 maestro808
For future deposits without bonus the violation does not matter anymore, you can play as much as you want and win as much as you want because you will surely receive your wins then
However, this violation and the cancelled withdrawals from the new wins are all related to your bonus violation
Again, an illustrated example:

100€ Deposit:
All played to 2€, but a single spin to 6€ - no win. A payout of 500€ was nevertheless made because you had a good win on 2€

Payout 500€ is still unchecked

You pay a new 100€ without bonus - lose everything, stakes do not matter

Then you cancel the 500€ payout from the beginning, play only stakes of 2€ and win 10000€.

You withdraw 10000€ - but this is from the cancelled withdrawal of 500€, where you exceeded the MaxBet once - so this win is confiscated and you get back your original 100€ deposit
You can now gamble this away at any stake you like or withdraw it, as it is no longer tied to a bonus

Everything you deposit in the future, as long as it is without a bonus, you can play as much as you want on whatever stake you want

I hope that explains it understandably enough

This post has been translated automatically

maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 10:29 pm CEST#15
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GereonRath12 wrote on 31.07.2022 at 22:12: It's not about that all his wins are the result of a violation
It can also be that you have won on 0.10€ stake 100,000€, but that does not matter in total
Once violated the bonus conditions and the casino is in the right to confiscate any win that is related to the bonus
And you clearly describe here yourself that your wins came from Bonus money
So you are unfortunately in the wrong here
Of course, you can discuss, possibly file a case with Guru etc.
In the end it comes down to the same thing
Here, unfortunately, you have to accept that you will not get paid your wins due to a mistake
I clearly see the casino in the right here, sorry
You have described it yourself long and clearly, you have exceeded the maximum stake with bonus money, even if by these individual spins of a stake that was higher than 5€ no winnings came about, it came to a total win in your session with bonus money.
The casino has every right to deny you withdrawals. I'm sorry, even if it's hard...

I'm just trying to be as objective and honest as possible so as not to drag the reputation of the casino directly into the mud as others are doing here. In the end, there are also people working in support who I do not want to reproach and who can also make mistakes

*What is a session ? How long is a session ? Or how long are bonus conditions valid ? If I abuse a bonus and then pay it out, is this session then not over for the time being ? At the latest when I have deposited again a "new session" should begin or ? I lose my money, but I'm not on 0 and then cancel the payout (after a log in and log out because the session always expires automatically)
But the problem is that there were several sessions, among other things, additional money was deposited and I would have deposited again if they had processed my withdrawal faster. Maybe I would win even more money ? I repeat again. I have not deliberately exceeded the maximum stake but accept the accusation on the condition that I can prove that all the money confiscated was from the bonus money. In the terms and conditions it is clearly stated that the bonus money and the money won from it can be confiscated

Now it is very important for me that the casino makes me understand that all the money that was won is only the result of the abuse of the bonus condition. I think that this accusation is understandable up to one session and accept it also in the first session BUT who looks at my game histories, Deposit history and everything in the log will find that here also from real money won win without demonstrable proof was confiscated.

For this reason I have to ask. What should I do. It is very hard but unfortunately I can not let up without 100% proof of everything

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maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 10:42 pm CEST#16
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GereonRath12 wrote on 31.07.2022 at 22:19: For future deposits without bonus, the violation no longer plays a role, you cansr play as much and win as you want since you will certainly then also receive your wins
However, this violation and the cancelled withdrawals from the new wins are all related to your bonus violation
Again, an illustrated example:

100€ Deposit:
All played to 2€, but a single spin to 6€ - no win. A payout of 500€ was nevertheless made because you had a good win on 2€

Payout 500€ is still unchecked

You pay a new 100€ without bonus - lose everything, stakes do not matter

Then you cancel the 500€ payout from the beginning, play only stakes of 2€ and win 10000€.

You cash out 10000€ - but this is from the canceled payout of 500€, where you exceeded the MaxBet once - so this win is confiscated and you get back your original 100€ deposit
You can now gamble this away at any stake you like or withdraw it, as it is no longer tied to a bonus

Everything you deposit in the future, as long as it is without a bonus, you can play as much as you want on whatever stake you want

I hope that explains it understandably enough

I think it's great how you care about my topic for which I thank you. It helps at least mentally very much.

Unfortunately, some points like "since this is now no longer tied to a bonus" do not fit me
Has long ceased to be because I had implemented the bonus apart from whether I have now turned a few in MaxBet and won or not. Was the final amount resulting from the session with the bonus only 2000€. The wins that arise afterwards are regular and 100% legit since there was no more Bonus money and a new session had started with a new deposit WITHOUT BONUS.

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maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 11:33 pm CEST#17
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maestro808 wrote on 07/31/2022 at 10:42 pm

I think it's great how you care about my topic for that I thank you. It helps at least mentally very much.

To me, unfortunately, some points like "since this is now no longer tied to a bonus" does not fit
Has long ceased to be because I had implemented the bonus apart from whether I have now turned a few in MaxBet and won or not. Was the final amount resulting from the session with the bonus only 2000€. The wins that arise thereafter are regular and 100% legitimate since there was no more Bonus money and a new session had started with a new Deposit WITHOUT BONUS.

Supplementary and finally summarized

- Is still unclear whether the first achieved wins come from the bonus money account or real money account.
If we assume that the order as stated in the terms and conditions is correct (deposit -> receive bonus money -> first convert i.e. bonus money is used first) then I have in my game history a proof that the first achieved win at the end, so after the bonus was already used, from the real money account. Then I am 100% right in this case and the confiscation is not legal.

- Assuming that the casino can prove that the first winnings came directly from the bonus money account and I have abused the bonus condition, then one would have to see to what extent this money is in correlation with all other sessions and how much of it may be confiscated legally and there I lack complete transparency. I hope you can understand me

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Anonym

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 11:40 pm CEST#18
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For my understanding and reading you have violated the bonus terms.

Therefore, the support will always tell you the same and the "money" is gone

These Bonuses are best ignored, but it is better to have a fat spin with the deposited money without this whole Sch... still have to implement

Generally, I find the casino good, today at noon withdrawal requested and completed in the evening

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maestro808
Rookie

TouchCasino - mysterious and non-transparent confiscation !

31st Jul. 2022, at 11:58 pm CEST#19
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fischi1953 wrote on 07/31/2022 at 23:40: For my understanding and reading you have violated the bonus terms.

Therefore, the support will always tell you the same and the "money" is gone

These whole Bonuses best ignore, but is better with the deposited money nen fat spin to have without this whole Sch... still have to implement

Generally, I find the casino good, today at noon withdrawal requested and completed in the evening


Thanks for your feed

nice, congratz for your win bro

I find the site also not bad and I also wish that the better. Nevertheless, I lack any transparency and the accusations are on very thin ice (can also not directly prove)

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bonushunter97
Amateur

TouchCasino - mysterious and non-transparent confiscation !

1st Aug. 2022, at 12:02 am CEST#20
1 Like

Liked this post: Anonym
Unfortunately, this is the usual scam. The casinos hope exactly for players like you. So they can profit from your wins without risk. That's the only reason why they give out such bonuses.

This post has been translated automatically

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