# Other Casinos #: TouchCasino - mysterious and non-transparent confiscation !
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TouchCasino - mysterious and non-transparent confiscation !
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7200€ in withdrawal requests cancelled and deleted / reason : violation of T&C's due to bonus conditions.
Trigger for confiscation : Stakes over 5€ with bonus balance
I describe my procedure :
On 29.07.2022 in the night I registered at TouchCasino.
I won almost 2000 euros from 80€ (+120€ Welcome bonus money) and posted them for withdrawal. In the process I unfortunately messed up the bonus condition, which of course is completely my own fault. I spun a couple of times on 6€ and 7.50€ during the session (unknowingly but okay I stand by my mistake) but did not make any decisive wins for the payout (verifiable). Meanwhile my account was successfully verified. I also talked to the support several times and they also explained me about Bonuses and withdrawals. It is a pity that nobody told me that my money will be confiscated. So I was treated in the chat like a winner although you already knew that you do not pay out ?
The next day I deposited another 120€ and played. After I lost the 120€ I deposited again (WITHOUT BONUS) (account was on few cents not on 0), I canceled again one of the withdrawal requests and then made a total of over 9000€ win
In summary : violated AGB`s for bonuses, converted bonuses and paid out. Nothing happened. The next day deposited money without bonus, lost but not all ! Cancelled a withdrawal and made just under 9500 € out of it. I wake up and see all withdrawal requests canceled with this email :
What is really in the T&C's Terms and conditions for bonuses (touchcasino.com)
1.11. When using Bonus money, no bets may be placed that exceed the maximum bonus wager. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to ensure that you are aware of the maximum bonus wager. In cases where wagers exceed the maximum bonus amount, an account may be audited and bonus funds may be confiscated.
As I understand it, if you spin with bonus money over 5€ the casino can confiscate the bonus balance. With which I would also have no problems. (by the way my unused bonus balance was not even over 1300€ and the big wins that have mainly made it to 7194€ were also under 5 euro stake) I can prove everything about history
In the AGB's is that in such a case the bonus balance may be confiscated. However, I had at the time of the confiscation no bonus balance there and also the amount of the confiscation is made up out of thin air
Can a casino just say okay hey you played yesterday with bonus and today without but I still confiscate your entire win ?
All but 80 € are gone. Not even the 120 € I had deposited again was refunded to me
Can someone give me a hand. am a bit overwhelmed....
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TouchCasino - mysterious and non-transparent confiscation !
Liked this post: Anonym
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TouchCasino - mysterious and non-transparent confiscation !
Nobody has liked this post so far
Violate bonus conditions - I can understand
Confiscate bonus funds - I can understand that
Confiscate a part up to 2000 € - I understand
Confiscate total winnings is nowhere in the terms and conditions. There is only the speech of, "bonus credit"
Game block or account block is also not in the AGB `s has not occurred.
So with what explanation is my entire win now taken?
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TouchCasino - mysterious and non-transparent confiscation !
Nobody has liked this post so far
If I have understood correctly, you have canceled a payout that you have played under bonus conditions and continued to play with it.
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TouchCasino - mysterious and non-transparent confiscation !
Nobody has liked this post so far
correct, I cancelled a withdrawal that I successfully wagered and earned under bonus conditions. However, I accidentally played over 5 euros (not long and also won nothing - the decisive wins were not over 5 euros and also not with bonus money) In between I deposited money without bonus 120 €. Then I canceled first.
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TouchCasino - mysterious and non-transparent confiscation !
Nobody has liked this post so far
The casino is based on these two points of the terms and conditions:
1.8. when you take part in a promotion, both deposited funds and bonus funds become the "bonus balance". If a bonus is active the wagering must be completed, or the bonus must be zeroed out, in order for a withdrawal to be made. The only exception will be if you wish to withdraw your Deposit only, in which case the bonus funds and any winnings will be forfeited.
1.8. when you participate in a promotion, both deposited funds and bonus funds become the "bonus balance". When a bonus is active, the wagering must be completed or the bonus must be zeroed out for a withdrawal to be made. The only exception is if you only want to withdraw your deposit. In this case, the bonus funds and all wins will be forfeited.
The funny thing is, when I deposited the second time there was no Bonus money left and as I said the wins I didn't get by abusing the bonus terms. I didn't have a single big win on 7.50€ or 6€ while the bonus was active.
Looked in the history.....
I'll get to work on it. I hope that soon one of Gj under my arms...
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TouchCasino - mysterious and non-transparent confiscation !
Liked this post: Anonym
As I read it, you played with a bonus, violated the Maxbet but fulfilled the bonus conditions and thus initiated a withdrawal or several
When these withdrawals were still under review, you deposited again without bonus but won nothing
So far, so good
Then you canceled one or more withdrawals that were previously earned with the bonus where you violated the Maxbet
With these canceled payouts you have this time NOT violated the Maxbet, but this does not matter because you already have this before.
Then you again ordered a withdrawal which came from the cancelled withdrawals
Correct me if I'm wrong but it is very clear that you have violated the terms and conditions here and therefore you must either hope for goodwill of the casino (Gammix experience shows no chance) or the casino pays you back your Deposit, with which you have violated the bonus. Theoretically, they would not even have to pay you back the intermediate deposit that you played without the bonus, but only the one where you violated the bonus conditions
Unfortunately, you are in the wrong here and will have to write off your wins, sorry
In addition, the casino is not listed on GJ, but enough other casinos of the Gammix group but not the Touch Casino. Unfortunately, this makes it look bad
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TouchCasino - mysterious and non-transparent confiscation !
Nobody has liked this post so far
80€ Deposit + 120€ bonus, placed bets over 5€ and ordered one / several withdrawals (This is possible because it is manually checked whether you have violated the bonus conditions and is only canceled when it has been checked even if you have already learned or explained it in the chat)
Then: 120€ deposit without bonus - nothing won (possibly still a remaining balance left, as you describe it)
Then: withdrawal/s from first deposit with bonus canceled, adhered to Maxbet rules and requested withdrawal again
It is quite clear that you have continued to play with the money from the deposit where the bonus conditions were not met and you have therefore won illegally which leads to a new cancellation
In the end, the casino did the right thing and refunded your original deposit of 80€. They are obliged to do so. Your deposit of €120, on the other hand, was gambled away and was without a bonus, so they are allowed to keep it
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TouchCasino - mysterious and non-transparent confiscation !
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I would also see it that way...
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TouchCasino - mysterious and non-transparent confiscation !
Nobody has liked this post so far
1.14. when you play an active bonus, your balance will be used in the following order: Balance required to trigger bonus, bonus balance and remaining balance.
doesn't that mean that my bonus balance will be used first and then my remaining balance ?
80 deposited 120 Bonuses received
Real money account = 80€
Bonus account = 120€
The first roll that spins will be deducted from my bonus account or ? First bonuses and then real money.
If the order here is correct, then I still have great hope. It will be difficult to get a picture because you can not see the game histories. I have everything in front of my eyes and will upload some proofs if needed and time.
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