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# Other Casinos #: Touchcasino bonus money scam

Topic created on 11th Feb. 2023 | Page: 1 of 2 | Answers: 17 | Views: 2,287
Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 01:47 am CET#1
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Hello to all !

I deposited on 10.02.23 51€ at Touchcasino and took a 100% bonus, so far so good 😃

When I still had about 70€ to wager, I played Bigger bass blizzard on 1,20€ and suddenly my balance was on 0€ instead of 1461€.

I refreshed the page and went to my profile, the wager was through but my money ( 1461,56€ ) are still shown as Bonus money and as soon as I go into a game it says 0,00€ ingame credit.

I have turned to the support and the allegedly can not explain why this is and said I would shortly get an email regarding this.

I have not played any prohibited games and also not violate Maxbet so how can something like this happen?

Is my money now gone or are there still chances to get it?

Thanks for the help

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gamble1
Icon

Touchcasino bonus money scam

11th Feb. 2023, at 10:27 am CET#2
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Did you buy a bonus in the game ? Or just turned normally to 1.20 ?

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T0uchTheSky
Elite

Touchcasino bonus money scam

11th Feb. 2023, at 11:06 am CET#3
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There must be another slot open because you went out too quickly before the round was over.

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Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 11:12 am CET#4
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gamble1 wrote on 02/11/2023 at 10:27: Did you buy a bonus in the game ? Or just spun normally at 1.20 ?

No I did not buy a bonus just spun normally

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Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 11:29 am CET#5
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T0uchTheSky wrote on 11.02.2023 at 11:06: There is certainly still a slot open, because you went out too quickly before the round was over.

Only played 3-4 slots and opened them all again but was nothing

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T0uchTheSky
Elite

Touchcasino bonus money scam

11th Feb. 2023, at 11:36 am CET#6
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Neki69 wrote on 11/02/2023 at 11:29 AM:

Only played 3-4 slots and reopened them all but was nothing

Ok. Someone here on the forum had the same problem as you last time, but at a different casino in the same group. He talked to the chat, the case was forwarded and he then got the money credited manually.

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Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 11:40 am CET#7
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T0uchTheSky wrote on 11/02/2023 at 11:36 AM:
Ok. Someone here on the forum had the same problem as you last time, but at a different casino in the same group. He talked to the chat, the case was forwarded and he then got the money credited manually.

Okay then there is hope 😅

I actually only ever play on Gammix casinos and have never experienced anything like this or had any problems regarding payouts only this time it struck me as a bit strange....
i made screenshots of the history and my balance + conversation with the support for safety times

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roccoammo11
Expert

Touchcasino bonus money scam

11th Feb. 2023, at 11:43 am CET#8
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yes i had the problem at sugar & casinonight 2x...
once it took a few hours & another time 8 days...try to open any slot from netent & check if your money is there..your money is in any case not gone

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Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 11:49 am CET#9
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Okay, that gives me hope 🙏😅 I just opened 2 slots from netent and there is also at credit 0,00€ Neki69

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roccoammo11
Expert

Touchcasino bonus money scam

11th Feb. 2023, at 12:04 pm CET#10
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yes the then take care of it.but I think times on the WE happens there nothing more possibly write the even pragmatic an...
congratulations on the win and I hope they do not take too long

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Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 12:30 pm CET#11
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roccoammo11 wrote on 11.02.2023 at 12:04 pm: yes the take care of it then.ich think but times on the WE happens there nothing more possibly write the even pragmatic an...
congratulations on the win and I hope they do not take too long

All right thanks for the clarification, I will report aufjedenfall what has come out.


Wish everyone a nice weekend

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redriver67
Expert

Touchcasino bonus money scam

11th Feb. 2023, at 12:35 pm CET#12
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Have the same problem at Nordslot a few days ago. deposited 30 euros and 100% bonus and then played only Big Bass Bonanza. Stand now at 336 euros and can no longer play with it. The balance is displayed to me with 336 euros, but as soon as I go into any slot, it shows me 0. I have contacted the live support. He wanted to have screenshots. All sent, but problem persists. Look again and again purely however everything with the old. I have deleted the cache and cockies several times. It does not matter if I go in with PC or Smartshone.

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Neki69
Visitor

Touchcasino bonus money scam

11th Feb. 2023, at 12:53 pm CET#13
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redriver67 wrote on 11.02.2023 at 12:35: Have the same problem at Nordslot a few days ago. deposited 30 euros and 100% bonus and then only played Big Bass Bonanza. Stand now at 336 euros and can no longer play with it. The balance is displayed to me with 336 euros, but as soon as I go into any slot, it shows me 0. I have contacted the live support. He wanted to have screenshots. All sent, but problem persists. Look again and again purely however everything with the old. I have deleted the cache and cockies several times. It does not matter if I go in with PC or Smartshone.

Was it with you also suddenly just "gone" ingame?

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redriver67
Expert

Touchcasino bonus money scam

11th Feb. 2023, at 03:38 pm CET#14
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Neki69 wrote on 11/02/2023 at 12:53 PM:

Did it suddenly just "go away" ingame for you too?

No, it wasn't.

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Neki69
Visitor

Touchcasino bonus money scam

12th Feb. 2023, at 08:34 am CET#15
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redriver67 wrote on 11.02.2023 at 15:38:

No it wasn't.


Hm I'll wait now until Monday Tuesday if something happens, work probably not on the weekend

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