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# Other Casinos #: Tipico scam or biggest fail ever (Page 6)

Topic created on 20th Feb. 2019 | Page: 6 of 7 | Answers: 62 | Views: 18,046
Stromberg
Legend
Falko wrote on 03/12/2019 at 19:59

That's an awesome thing to do. I also do that from time to time, if I have brought a win to the payout again to take something of it if that has not yet been processed. If you already have to expect an account suspension because of Gambling addiction, then that's really bad

If it is as you write, then this is probably the biggest cheek ever....

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Horsepower44
Top Member
Kraeppel420 wrote on 03/12/2019 7:42 PM: Hello from a newbie,

i have a problem with Tipico. I have a balance of 250 euros in my account. Tipico has deactivated my account, on the grounds that I am at Risk of Gambling addiction, because I once reversed my withdrawal. Now they want proof of my income

Since I am currently not working, I have submitted all possible documents and also bank statements and identity card etc. etc. submitted

Now I have been waiting in vain for days, despite multiple requests for an answer

Can anyone help me how I can still get my win?

Many greetings

If it actually took place exactly like this, this action of Tipico is absolutely indiscutable. If one is already considered to be at risk of addiction after a payout cancellation, the function should not even exist

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Dutch78
Expert

Kraeppel420 wrote on 03/12/2019 7:42 PM: Hello from a newbie,

i have a problem with Tipico. I have a balance of 250 euros in my account. Tipico has deactivated my account, on the grounds that I am at Risk of Gambling addiction, because I once reversed my withdrawal. Now they want proof of my income

Since I am currently not working, I have submitted all possible documents and also bank statements and identity card etc. etc. submitted

Now I have been waiting in vain for days, despite multiple requests for an answer

Can anyone help me how I can still get my win?

Many greetings

I don't quite understand here what a gambling addiction risk should have to do with a proof of income.

If all this is true, Tipico would have to block your account due to their duty of care and pay out your outstanding balance immediately, without any proof of your income.

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Kraeppel420
I have already written to Tipico that they should pay me the credit. I would immediately switch to other providers. The thing is that I am absolutely not addicted to gambling. I have this well under control... only I wonder now what I should do ..there is neither a hotline nor is the Live Chat for me unlocked, because you have to register there and that remains denied me yes...has there possibly someone an idea?

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Anonym
Everyone who does not work for the system is called a heretic
This scares me, we are being restricted further and further to the point of total control

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Kraeppel420
Yes, just from a purely legal point of view... I am entitled to the win, aren't I? I have still not committed any offense against their agbs

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sippi
Expert
Yes, you are entitled to the win. Does Tipico say directly that it is because of the one-time stop the payout? Or just a guess on your part? If you can cancel withdrawals, I find that very strange that you should then be turned a rope - provided that there are not other things happened.

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Kraeppel420
I have attached the mail here. With the letter they mean the open balance, which I have requested for payment ...
I then even sent in proof of income.

And there were no higher deposits via Tipico. I think I paid in a total of about 150 euros in 30 euro increments

And there my win in that casino clearly exceeds my Deposit (550 euro win) - 300 euro Tipico paid out without any problems.

So, here but now times the e-mail:


Good day,

as a responsible company and leading Provider of sports betting & casino, it is our utmost concern that our offer provides excitement and entertainment for sports enthusiasts.

In particular, your sent letter regarding outstanding amounts and cancelled withdrawal requests, have raised concerns with us about your gambling behavior.

We therefore want to make sure that you use our offer responsibly and within your financial means.

Just as we request documentation to verify the identity of our customers, it may be necessary - especially for higher deposits - to obtain further documentation to ensure the origin of the deposits.

We would therefore like to ask you to provide us with the necessary documentation to establish your financial situation. This could be, for example, payslips, income confirmations or bank statements.

We also ask you to black out any information that is not relevant to this question on the documents.

Otherwise, we might be forced to restrict your options at Tipico.de.

Likewise, we would like to refer you to our Player protection page www.risk-in-safe-hands.com, where you can find information about gambling in general, as well as its risks and tips on responsible gaming.

If you are concerned that you may lose control over your gambling behavior, we strongly advise you to set a deposit limit or take a break from gambling.

If you have any further questions about Responsible gaming, please do not hesitate to contact our specialized player protection team (responsiblegambling@tipico.de).

The following support organizations specifically offer advice for those affected and their families:

Germany
Gamblers' Outpatient Clinic TU Dresden
Tel. 0800 084 74 26
www.spielerambulanz.de

Austria
Gambling Addiction Help (Austria)
Tel. 0043 1 544 13 57
www.spielsuchthilfe.at

We have taken the liberty of temporarily deactivating your gambling account until you have provided the necessary proof.

We thank you for your cooperation in advance.

Yours sincerely

Your Player Protection Team

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Kraeppel420
Really no one has any ideas what I can do at this point?

Now came after submission of the requested documents already for the second time that the documents were not accepted, although they are 1 : 1 those that were requested.

I get just also only automated messages from Tipico, which are probably created automatically and no concrete answer to my questions

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Kraeppel420
So... there is news about this case. Tipico has released my account again. However, I am prohibited from playing in the future due to my "gambling addiction".

The still open balance is now considered as a Deposit amount and can not be paid out

Lt. Tipico is a deposit min. 1x implement before it can be paid out again.

However, I have already converted the deposit, I think it was 30 euros, several times to even come to my win.

There we have the next point of contention.

It just seems to me that Tipico is fighting for all means not to have to pay out the amount

I have really finished with the shed and can only advise everyone to look for other casinos.

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