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# Other Casinos #: Tipico scam or biggest fail ever

Topic created on 20th Feb. 2019 | Page: 1 of 7 | Answers: 62 | Views: 17,895
Grashopper
Experienced

Tipico scam or biggest fail ever

20th Feb. 2019, at 07:23 pm CET#1
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Topico has been sending freespins to its players at regular intervals for a long time
This is very praiseworthy and certainly not to be considered common, as these are sent regularly and independently of a deposit.

This time, however, tipico has shot a buck which I think is looking for its equal and the correctness was even confirmed by the superior of the support agent...

We sent 10 freespins for Royal Masquerade from playngo.
The game has like book of dead 10 winlines and in free spins mode you win 5 winspins.

But the free spins were set to ONE winline a 10Cent instead of the normal 10 winlines a 1cent

Thus, the hit rate is reduced to 10% of the normal and the absolute majority of all freespins end with 0.00€.

If you are lucky or unlucky enough to hit the winspins in the game itself...you will receive such a big win that it is almost impossible to convert it

If THIS is intentional, as claimed by the support, this is for me a clear "fraud" on the player. Fraud in " " because at the end of the day, of course, every casino is free to design its promos as it wishes but here a payout is almost impossible and therefore a sham promo.

The conversation with the support was incompetence no longer to be surpassed. The support has always been qualitatively very borderline and always ranked on the relegation place but against this even DrückGlück is still competent......

Alone the assertion it is NORMAL!!! That there is only one winning line at freespins and that would have always been so and that this is also confirmed by the superior, testifies to such ignorance of their own work and the matter that I am at a loss for words.

Should gamblejoe have any possibilities here and the urge to clarify, I would be very interested in what tipico says about this....

Here once the chat history....

Have fun....

Lukas (20.2.2019, 16:45:58): Welcome to Tipico's live chat. One small moment please, I'll be right with you
Lukas (20.2.2019, 16:46:12): Guten tag
(20.2.2019, 16:48:22): Hi. You have yes today 10 freespins distributed. I have to ask this now so directly but is that n bad joke that they have only one payline on 10cent instead of 10 on 1cent?! That's really a joke or. Almost as if that was intentional so that nothing is won unless you hit the free round?
Lukas (20.2.2019, 16:49:46): Per round you play 10 cent

(20.2.2019, 16:50:13): true. ..But usually 10 win lines a 1 cent (20.2.2019, 16:50:33): And not one Win line on 10 cents (20.2.2019, 16:50:49): I've never seen anything like that before
(20.2.2019, 16:51:34): With it are yes wins...Apart just one hits in the game the free play round....Reduced by 90% (20.2.2019, 16:52:42): Therefore the comment that looks almost like intention to turn off no wins?! Now you are but no backyard store so that one of such machenenschaften with you yes first not assumed
(20.2.2019, 16:52:54): Or is that a technical error?

Lukas (20.2.2019, 16:53:10): Per round you play yes 10 cent, in the game you can look up how much a row is worth at a stake of 10 cent

(20.2.2019, 16:53:28): There is only one row

Lukas (20.2.2019, 16:53:41): For which game?

(20.2.2019, 16:53:57): Normally a spin of 10 cents is composed of 10x1cent per winning lines
(20.2.2019, 16:54:30): First, second and third row, a V an inverted V, etc
(20.2.2019, 16:55:00): But here is only one win line set so ONLY the middle row on which you can win
(20.2.2019, 16:55:09): Royal masquerade

Luke (20.2.2019, 16:55:39): Hold on

(20.2.2019, 16:55:46): This is yes playngo and there I can also set the number of winning lines as a player....But of course not during the free games
(20.2.2019, 16:56:05): That's what you have preset so

Lukas (20.2.2019, 16:57:05): Yes, that is set so

(20.2.2019, 16:57:27): And that SHOULD be like this?

Lukas (20.2.2019, 16:58:20): Yes that is supposed to be like that

(20.2.2019, 16:59:03): So you actually want that no wins are paid out unless you hit the free spins again in the game?!?!!

(20.2.2019, 16:59:19): But even then you can only win on the one winning line
(20.2.2019, 16:59:24): hit
(20.2.2019, 17:00:07): With this you reduce the winning hits by a whole 90%
(20.2.2019, 17:00:54): This is really n Hammer...There is nothing more to think about...Why do you then give freespins if you can not win anything?!?

Lukas (20.2.2019, 17:01:49): You can win something, it's not like that

(20.2.2019, 17:02:20): Don't take offense if I ask this again but you already understood the problem or?
(20.2.2019, 17:02:43): You hit only and only on the middle win line

Lukas (20.2.2019, 17:03:02): Yes
Lukas (20.2.2019, 17:03:13): There is unfortunately only one payline in free spins

(20.2.2019, 17:03:56): Normally there are 10 winning lines and I have never seen that in any casino the winning lines have been tampered with because that would be clear fraud on the player
(20.2.2019, 17:04:17): OK. ..You have NOT understood the problem

Lukas (20.2.2019, 17:04:36): It's not fraud, it's always been like that

(20.2.2019, 17:04:42): The winning lines are game dependent

Lukas (20.2.2019, 17:04:47): yes

(20.2.2019, 17:04:52): that has NEVER been the case

Lukas (20.2.2019, 17:04:55): but not with freispielen

(20.2.2019, 17:05:16): oh yes...you know what winning lines are?
(20.2.2019, 17:05:36): Don't talk your head off
(20.2.2019, 17:06:45): That you nen support not aich times the games shows or they times themselves speilen is really sad....How are you supposed to know what you're talking about if you have no plan of nothing sorry no offense but this is the oberknallet

Lukas (20.2.2019, 17:06:46): I have already asked my supervisor and he also said that there has always been only one win line in free spins
Lukas (20.2.2019, 17:06:47): gab*

(20.2.2019, 17:07:05): OMG
(2/20/2019, 17:07:29): this is the first time
(20.2.2019, 17:08:16): ask your supervisor if it's normal to hit ONLY on the middle line in a rotation

Lukas (20.2.2019, 17:08:22): yes that is normal
Lukas (20.2.2019, 17:08:31): I have already played several times free spins
Lukas (20.2.2019, 17:08:37): watch videos

(20.2.2019, 17:08:47): what if I hit a symbol in a V?
(2/20/2019, 17:09:23): omg i can't help but post this chat history online :D

Lukas (20.2.2019, 17:09:23): If you play with free spins it's no win then, because you only play with one line
Lukas (20.2.2019, 17:09:35): You are welcome to do that

(20.2.2019, 17:09:37): That's the cracker of the century
(2/20/2019, 17:10:39): guys....This catapults your support's competence into the bottom 0.5% of all casinos
(2/20/2019, 17:10:59): you don't even know what winning lines are
(20.2.2019, 17:11:15): do you have the ability to open a game?

Lukas (20.2.2019, 17:11:47): Ok, I know what paylines are, but is also irrelevant right now, because I see no insight from you to the explanation that there is only one payline in free spins

(2/20/2019, 17:12:28): can you open a game?
Lukas (20.2.2019, 17:12:50): Yes I can which one should I open for you?

(20.2.2019, 17:13:04): Book of dead from me

Lukas (20.2.2019, 17:13:11): Is open

(2/20/2019, 17:13:20): settings
(20.2.2019, 17:13:47): And STANDARD are 10 win lines. What value I give them can be set yes

Luke (20.2.2019, 17:13:48): Yes?

(20.2.2019, 17:14:13): Of course that is with freispieken the lowest just a cent (20.2.2019, 17:14:32): Thus I have a sPin of 10 cent (20.2.2019, 17:14:51): DAD is standard and has always been with you so
(2/20/2019, 17:15:07): what you have done now is this...
Lukas (20.2.2019, 17:15:18): then unfortunately you never played free games
Lukas (20.2.2019, 17:15:35): With free spins there is unfortunately still only one payline
Lukas (20.2.2019, 17:15:38): You have seen that

(20.2.2019, 17:15:44): You have reduced the winning lines from 10 to a single. The but not to one cent but to 10 cents
(20.2.2019, 17:16:23): So that's normal that ONLY the one center row can give a win???

Luke (20.2.2019, 17:16:31): Yes

(2/20/2019, 17:16:43): So why is this the first time I wonder

Lukas (20.2.2019, 17:16:49): As already mentioned several times, there is only one payline in free spins
Lukas (20.2.2019, 17:17:07): It's always been like that

(20.2.2019, 17:17:24): Dear lukas.....That is unfortunately siooooooo wrong what you say because I already had so many freispieken with you

Lukas (20.2.2019, 17:17:56): There was also only one winning line, I'm sure of it

(20.2.2019, 17:18:15): It has never been like that believe me and I bet you anything you want that you can check it out in the history

(20.2.2019, 17:18:46): Can you see my last bonus spins?

Lukas (20.2.2019, 17:18:48): As you have now been told several times, I even asked my supervisor about this and he also said this
Lukas (20.2.2019, 17:19:01): Unfortunately not

(20.2.2019, 17:19:11): If so take a look there you see that you can hit on ALL profit lines

Lukas (20.2.2019, 17:19:31): if this should be so, why did it not work for you?
Lukas (20.2.2019, 17:19:35): We have not changed it

(20.2.2019, 17:19:40): Then you didn't explain the problem to your supervisor properly or he didn't understand correctly

Lukas (20.2.2019, 17:20:01): Yes, I think so

(20.2.2019, 17:20:32): This can only be an error of your EDP in the setting of the spin or just very clear intention to reduce the distribution
(20.2.2019, 17:22:33): And believe me....Otherwise I would have been in the chat long ago if this had been before and you can check it out....Look at the winning pictures of the last freesias....There you can hit a symbol in the first row and win what in the middle in the bottom as a V as an inverted V etc
(20.2.2019, 17:23:41): no shit this conversation is almost more amusing than i can get excited because this is so awesome what you are talking about

Lukas (20.2.2019, 17:24:55): what game did you play?

(20.2.2019, 17:25:24): Royal masquerade is the game on which you but today 10 freespins sent by mail

Luke (20.2.2019, 17:25:43): MOment

(20.2.2019, 17:25:43): 10 free spins a 10 cent
(20.2.2019, 17:26:24): And each 10 cent spin costs 10 cents because the game has 10 winning lines and of course they are only on 1cent
(20.2.2019, 17:26:32): As it is normal
(20.2.2019, 17:26:49): And not a single winning line on 10cent
(20.2.2019, 17:27:36): If I spin a 10xent on book of dead and hit 5x A in a row, that normally gives 1.50€
(20.2.2019, 17:28:01): If I hit that one line at you on 10 cents, that would give 15 euros

Lukas (20.2.2019, 17:28:09): As you have been told several times now, such a thing has not been changed, with us it is so that there is only one winning line. Since I see you do not want to accept this, I will now end the chat and wish you still a nice evening

(20.2.2019, 17:28:23): but that's just how you win Nr moved in and alone the straight center line
(20.2.2019, 17:28:48): all right :D
(20.2.2019, 17:29:08): you guys are the bomb
(20.2.2019, 17:29:35): Please excuse my lack of insight and have a great day
Luke (20.2.2019, 17:29:54): to you too


This post has been translated automatically

Matthias
Expert

Tipico scam or biggest fail ever

20th Feb. 2019, at 07:37 pm CET#2
4 Likes

Liked this post: Anonym, Avatar von DeinVater DeinVater, Avatar von DrPepper DrPepper, Avatar von Jenn-R Jenn-R
I'm just thinking how much time the support staff spent on you is insane
You "chatted" with him for almost 45 minutes and he remained polite until the end.
Of course, this seems strange when only 1 payline is activated in the 10 free spins and maybe it was not intended by the casino. In the end, however, it is a free gift and in my opinion, that's really not great to torture the employees for 45 minutes just because you don't like the gift.
Personally, I would in the place of Tipico no longer give away anything, when I see that my support staff have to deal with individual players in the end so long Lukrativ is certainly not
You have virtually shown it to the casino and generated disproportionately high personnel costs Also about that you can be happy *chuckle*

Please take my post with some humor, but in the end these were my thoughts as an entrepreneur

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B****3

Tipico scam or biggest fail ever

20th Feb. 2019, at 07:43 pm CET#3
5 Likes

Liked this post: Anonym, Anonym, B****3, Avatar von Jenn-R Jenn-R, Avatar von sippi sippi
It's getting worse and worse here.
Go to work, then you are not dependent on 10 spins

Sorry but when I read such crap, I wonder how old some are here?

Regen here about freespins on verknallen but hundreds of euros a month.

Do not you realize how pathetic that is?

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Anonym

Tipico scam or biggest fail ever

20th Feb. 2019, at 07:43 pm CET#4
0 Likes

Nobody has liked this post so far
Lol nobody forces you to accept these fraudulent free spins.

And then still 45 min chat with them ...

That you are not embarrassed.

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Anonym

Tipico scam or biggest fail ever

20th Feb. 2019, at 08:12 pm CET#5
0 Likes

Nobody has liked this post so far
So I was also surprised that there were only these free spins on a line and had to laugh first. But seriously...Your tone in the chat is already really violent, respect for how patiently the employee has remained there. And that because of a 1 Euro.....Man man....Sometimes I'm missing here so slowly the words...

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upola
Legend

Tipico scam or biggest fail ever

20th Feb. 2019, at 08:39 pm CET#6
0 Likes

Nobody has liked this post so far
And that's why you open a thread with a lurid headline.
When you have nothing else to do.

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Begbie
Elite

Tipico scam or biggest fail ever

20th Feb. 2019, at 08:47 pm CET#7
0 Likes

Nobody has liked this post so far
Ludio wrote on 20.02.2019 at 20:12: So I was also surprised that there were only these free spins on a line and had to laugh first. But seriously...Your tone in the chat is really fierce, respect for how patient the employee has remained there. And that because of a 1 euro.....Man man....Sometimes I'm missing here so slowly the words...

yes absolutely. the fail is rather here the querulante behavior of the player o_O

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Grashopper
Experienced

Tipico scam or biggest fail ever

20th Feb. 2019, at 08:57 pm CET#8
0 Likes

Nobody has liked this post so far

@blubbo
nice that you have my finances in view and in the tone times a corner calmer...

@zockertyp
Right haste and have even said that each casino can ultimately design its promos themselves.

@Matthias
Unfortunately incompetence costs every company money ^^
I was 8 years team leader for EXACTLY the shit they do there and have the people trained and trained and I'm on each to the smallest detail so that he understands what he's doing and in case of need there was as long as tutoring until it had the necessary knowledge and the security he needed and was necessary.
And sorry... But the good had no plan of what he tells because alone the statement that would be normal and always so says everything.

The time I have had there not so in the eye but I can also bite me in such things just because of the professional habit and experience. A carpenter examines a cabinet also different than a butcher.

Ultimately, I'm not in the least about 10 freespins but about 2 things

1. I personally always attach great importance to fair play. In addition everything is always a give and take. I do not expect anything as a gift from anyone and find it more than justified and fair, if you have to "buy" the right to nodeposit action with deposits. Even if it is only for certain periods as with Betsson e.g..
I have also said in the beginning that tipicos promotions are by no means standard since even non depositors get free spins.
But from one of the largest providers I also expect decent and fair promotions and decent not in the sense of let times jump properly what but in the sense of decency.

If this action was planned in such a way, how is it different from a 20€ no Deposit bonus with 100x turnover and 20€ or 50€ cashout from some backyard casino?
To such Bonuses everyone has the appropriate and correct opinion and here it is then different?
That a payout from a free promotion should not be a piece of cake is probably clear...That it is but almost impossible are actually the machinations of the casinos of which is otherwise warned.
And with THEM you can also say did not have to accept. From reputable providers I expect but also serious act and not the feeling to be fooled. No matter whether the spins were free or not, that reflects a certain mentality in the case of the intention.
But I have also said several times in the conversation that this must be a mistake in my opinion.
And that brings us to

2. The quality of the support

And I roll up the ten nails.
There are so many exemplary examples of how it should be better.
Imagine you go to mediamarkt and the seller advises you or helps you with a problem in this way?
Sorry but tipico is as I said one of the largest providers, giant sponsor, on every other corner have the nen store and on every third website grins at you the punt at us I find that such a company should have a certain quality standard in all areas and not least in the support and if I have to explain to an employee who comes to me with false statements around the corner, first time what is a winning line and he does not even know what game today in the promo have, then I find that is simply not clear.

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Begbie
Elite

Tipico scam or biggest fail ever

20th Feb. 2019, at 09:00 pm CET#9
0 Likes

Nobody has liked this post so far
find he was very patient with you. wärste zb with sunmaker in the chat, they would have closed the directly

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B****3

Tipico scam or biggest fail ever

20th Feb. 2019, at 09:24 pm CET#10
2 Likes

Liked this post: B****3, Avatar von Jenn-R Jenn-R


I think it's silly how you behave here
And you have trained people for 8 years?
Well, what should become of them if they have such a trainer.

What you write is ridiculous
If I had worked in the casino support, I would have told you if it does not fit play somewhere else or banned you altogether.

Madness what some think here, just because they have deposited a few EUR, you think they own the casino or they can take the chat as a lightning rod.

Man stop gambling if you can not cope with your life

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