# Other Casinos #: Tipico money disappeared

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Piedsch wrote on 07/10/2020 at 19:15: Hello,

I hope very much that you can help me here somehow.
If not then I've at least tried 😬

So my problem:
I sold last week at Tipico a ticket for 433 euros then made another bet with 133 and came to a balance of a bit more like 506 euros.
Then I wanted to withdraw 500 euros and have made with the remaining 6 euros still 1 Tip, so my account balance then on 0 euros 1 day later still came no message from tipico to confirm the withdrawal, since I wrote to the Live Chat of tipico and he tells me I never confirmed a withdrawal and said I gambled away the money in the casino.
But really please believe me otherwise I would not turn to you have played over 10 years and sometimes won and just lost, you take it so and everything is good I made 500 from only 20 euros, but in my opinion it is not correct from tipico to simply accept that I am missing money and they just write to me but reset your password, they can not help it.
So to my problem again I told the live chat staff my problem and assured him that I have never played in 12 years online casino on tipico.
The has me then immediately blocked and 5 days later I got an email that they have checked my problem and could not find anything and the error is with me and I should renew my password.
Am then today for the first time again in my tipico account and there is in the account history at 10:32 -500 then at 10:40 +500 and at 10:47 again -500 all in the online casino area. At the time I was at work and my phone was in my pants
Can someone access my data?
I hope so much for an answer from you.
At least that I can close the topic and I do not wonder all the time whether the people also come into my online banking etc....

Thanks for your help.

Greetings Peter

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Piedsch wrote on 07.10.2020 at 19:55: Thanks Falko.
That looks really bad for me 🤦🏼♂️ Somehow you have the hope that if you are not to blame and you play at such a big company that they take care of such things...
that's it but then forever with tipico. They will never again see even 1 cent from me.

Thank you Voerde for your answer 😊
Well brought to the point 😂

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Caballeroxx wrote on 08.10.2020 at 06:16: Âlso for me these stories at Tipico also definitely sound most like the following:

There is either a criminal, technically skilled employee (maybe someone directly from the IT department) who somehow transfers funds away from player accounts / to other accounts and does this so skillfully via the casino area that it is not apparent to the normal first level support other than that the player himself gambled away the money there.

Of course, the same scenario could also happen from outside, but this would require such a deep intervention in the systems that the variant mentioned above would require either an accomplice from the specialist department or at least a grossly negligent and incompetent method of operation.

Whatever the reason, given the now considerable and regular occurrence of these incidents, which are all almost identical in process and sequence and stink to high heaven, at some point even the important people at Tipico would have to become a little more alert and initiate an investigation

The whole thing is technically accurate to trace is actually no problem, provided it was not deliberately covered tracks

However, in the long run, even Tipico will not be able to afford such a thing, if only from a purely marketing point of view.
Because if I as a customer don't Deposit money anywhere besides dubious casinos without or with questionable licenses, then certainly not in one where it then simply disappears by magic, and as a reaction everyone then just shrugs their shoulders afterwards. Big name and license or not, I won't deposit there anymore

Tipico's behavior towards those affected is more than questionable, customer-unfriendly and simply an absurdity

Dirt!

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Piedsch wrote on 08.10.2020 at 12:21 pm: Thanks also to the rest for their comments and opinions.
Must honestly say in 12 years never had any problems with tipico, as I said also use the platform only for sports betting never in the casino
Payout always been really fast on the account and in case of problems very friendly taken care of it.
But the current problem could be interesting for tipico. If that happens more often, that will eventually be too big and must follow.
Mega page here, will remain active in any case and hopefully someone can help.
From my point of view, you would write to tipico again, confront them with just everything and hope that at some point an employee takes it seriously and takes care of it, do you think that brings what?

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