Sven Play prevents payout

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Visitor

bano1

Topic Creator

Forum posts: 10 Member since: 16.07.2021

1st Aug. 2021, at 05:11 pm CEST#11

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Update: The second withdrawal request has not been processed for 8 days. With the rest 35€ I can not play either, the max. amounts I can bet on soccer games is always under 1€. Sven-Play wants to kick me out apparently. Most of all, I am bothered by the payout. Can not really imagine that such a house goes down because of 500€ but they probably want to test me. Have everything documented if until Monday-Tuesday nothing happens, I will make myself active.

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bano1

Topic Creator

Forum posts: 10 Member since: 16.07.2021

Sven Play prevents payout

3rd Aug. 2021, at 09:11 pm CEST#12

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Complaint filed with Gamblers.

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Visitor

bano1

Topic Creator

Forum posts: 10 Member since: 16.07.2021

Sven Play prevents payout

4th Aug. 2021, at 09:06 pm CEST#13

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Update: Gamblers have not contacted me, it should take up to 48 hours to verify the complaint. In the meantime I was able to reach a chat operator from Svenplay. He said they checked my account again and still need a selfie for the final verification. Took it directly and uploaded it and asked if he could approve the payout. " The team in charge will do that and get back to me". Checking a selfie will take 3 business days. SvenPlay is so unserious - I am never notified about the reasons why something happens or doesn't happen. I am already thinking of legal action.... What do you think?

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Anonym

Former Member

Sven Play prevents payout

4th Aug. 2021, at 09:27 pm CEST#14

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Liked this post: Krabbenburger

Even the name, Sven-play. Sounds like the casino founder is a 15 year old ADHD Sven who has to be fixed with Ritalin.

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Experienced

Krabbenburger

Forum posts: 453 Member since: 07.02.2020

Sven Play prevents payout

4th Aug. 2021, at 09:56 pm CEST#15

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milfisto wrote on 04.08.2021 at 21:27: Already the name, Sven-play. Sounds like the casino founder is a 15 year old ADHD Sven who needs to be fixed with Ritalin.

Maybe the operator is called Sven and Sven Play means that he plays stupid unserious Verification games with his customers who want to pay out something

I hope that Bano gets his money out of this shithole !

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Elite

slotliebe89

Forum posts: 2.280 Member since: 13.01.2019

Sven Play prevents payout

5th Aug. 2021, at 12:50 am CEST#16

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You will get your money. It just takes longer in some casinos. Until then, don't gamble away your money and don't get angry about the stalling tactics.

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Visitor

bano1

Topic Creator

Forum posts: 10 Member since: 16.07.2021

Sven Play prevents payout

11th Aug. 2021, at 08:08 pm CEST#17

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slotliebe wrote on 05.08.2021 at 00:50: You will get your money It just takes longer in some casinos. Until then, don't gamble your money away and don't get angry about the stalling tactics.

So thanks for your support but it doesn't look like I will get anything. I saw today that the payout of 500 EUR was rejected and the account balance is 0.00 EUR. Sven-Play just cashed everything - I still had 37 EUR except for the upcoming payout. There are no bets any hacker could have placed with me and everything would be lost. Just nothing and the money is gone. As I said I am not letting go - have documented everything and am ready for a lawsuit. I was not notified of the rejection as with any news. The passport photo from last stands as verified, so I guess that's not it. Maybe it's because I'm bitching here or because I filed a complaint with Gamblers

I must say that I am shocked what Sven-Play allow themselves. I really didn't expect that.

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Amateur

MariLane

Forum posts: 155 Member since: 08.10.2020

Sven Play prevents payout

11th Aug. 2021, at 08:19 pm CEST#18

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Legal dispute over 500 euros? Is that worth it? In the end, it all costs you more ...

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Expert

Falke

Forum posts: 1.810 Member since: 06.03.2020

Sven Play prevents payout

11th Aug. 2021, at 08:40 pm CEST#19

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MariLane wrote on 11/08/2021 at 20:19: Litigation over 500 euros? Is it worth it?? In the end it all costs you more ...

Whether it is worth it, of course, everyone must decide for themselves.

But to finally clarify this argument. If you sue and get right in court then the entire cost pays the opposing party

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Expert

Falke

Forum posts: 1.810 Member since: 06.03.2020

Sven Play prevents payout

11th Aug. 2021, at 08:51 pm CEST#20

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I just sent them this thread in Sven Play's chat and asked them to clarify the matter quickly and pay out the money to the player.
Will not bring anything, but you should generally annoy casinos with such methods something.

Just a question for the TE. You are quite sure that you have not violated any bonus conditions?

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