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# Other Casinos #: Sven Play prevents payout

Topic created on 16th Jul. 2021 | Page: 1 of 3 | Answers: 24 | Views: 4,785
bano1
Visitor

Sven Play prevents payout

16th Jul. 2021, at 12:33 pm CEST#1
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Hello all,

i hope I'm not doing anything wrong here with my thread since I'm new to the forum and haven't opened a thread yet.
My story told briefly: As a hobby player have opened an account at Sven-Play for EM2020 and got a bonus. Since the minimum quota for the fulfillment of the bonus conditions is 2.0 (high) and I had some luck, I was able to protect my Deposit and now have almost 1000€ onm account. Since fulfilling the bonus conditions I try to withdraw and this is not possible. "Client restricted for action" it says. I have uploaded a picture of my passport regarding the Verification, after that it said Sven-Play needs more documents. I uploaded them too, they are online as verified but as I said I can't withdraw anything. Chat is never busy and by email I have not heard anything for 3 days. Slowly I have the impression it is fraud and wanted to ask you what I can do and possibly to whom I can turn? I have documented everything so far with screenshots (betting history, transactions, bonus history, etc.).

Thanks a lot!
Greetings

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Hidaruma
Top Member

Sven Play prevents payout

17th Jul. 2021, at 10:20 pm CEST#2
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Is also a dirt group. Why not register for something like this with Tipico etc.?

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bano1
Visitor

Sven Play prevents payout

18th Jul. 2021, at 12:52 pm CEST#3
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Yes, afterwards you know it better. The bonus from Sven-Play was just better
They asked for a bank statement on Friday and I haven't heard anything for 3 days. I would like to continue playing but the feeling that I can only lose all my money and never pay out, is really stupid. That's why I don't play for the time being and wait that I can pay out. If I don't hear anything soon, I will have to contact Ask Gamblers, MGA and co. I think, what do you think?

I will report here if something happens.

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DeSuhniii87
Rookie

Sven Play prevents payout

18th Jul. 2021, at 01:00 pm CEST#4
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Have waited at jokerino 1.5 months without getting a response... Sure they take their time 😄 Sit on your fingers 😉

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bano1
Visitor

Sven Play prevents payout

21st Jul. 2021, at 03:14 pm CEST#5
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DeSuhniii87 wrote on 18.07.2021 at 13:00: Waited 1.5 months at jokerino without getting a reaction... Sure they take their time 😄 Sit on your fingers 😉

You were right. So to my surprise I was able to initiate a payout. Dei Verification is therefore completed without me being notified. But the payout has not been confirmed for 3 days. For me clearly, Sven-Play plays for time and hopes that I play through this waiting time everything and lose. Lousy scam!!!

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bigbig
Experienced

Sven Play prevents payout

21st Jul. 2021, at 03:19 pm CEST#6
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Stay iron and don't be tempted.That's what they're waiting for.

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Paddington
Expert

Sven Play prevents payout

22nd Jul. 2021, at 11:34 am CEST#7
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Liked this post: Avatar von bano1 bano1
This whole group to which also SvenPlay belongs you can kick completely in the barrel! Will there soon also still publish a contribution to the group!

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bano1
Visitor

Sven Play prevents payout

23rd Jul. 2021, at 04:15 pm CEST#8
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Update: Received the payout today. Directly applied for the other half for another payout.

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Falke
Expert

Sven Play prevents payout

23rd Jul. 2021, at 04:45 pm CEST#9
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Hidaruma wrote on 17.07.2021 at 22:20: Is also ne dirt group. Why don't you sign up for something like this at Tipico etc?

Because he is a new user and therefore most likely does not know his way around yet, as he also writes himself.

Can you please meet new users in the future times objectively? Not everyone deals with gambling and you do not want to believe it actually register people in the casino who do not already study the terms and conditions of casinos for 20 years.

And no, neither you nor anyone else usually reads through any terms and conditions when he buys something online, to anticipate this argument.

And no, a new player doesn't know which casinos are good either. There are so many Affiliate sites that market the biggest junk houses as the top 1 casinos. How should a new user be able to distinguish that if he enters reputable casinos in Google and then at least 8 out of 10 suggested sites are just complete bullshit, where every curacao joint is touted as the Caesars Palace of the online market.

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slotliebe89
Elite

Sven Play prevents payout

23rd Jul. 2021, at 05:52 pm CEST#10
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That's right. Fortunately, everyone ends up here sooner or later and can inform themselves about reputable casinos. I think many have already fallen on their noses at a casino and be it only because of violation of their terms and conditions. From this you learn.

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