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# Other Casinos #: Sven Play Casino constantly asks for new documents so that withdrawal is delayed.

Topic created on 08th Mar. 2022 | Page: 1 of 2 | Answers: 16 | Views: 3,751
Alessia-Rossella
Rookie

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 07:28 pm CET#1
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Hello !

I have been trying to verify my account with Sven-Play since January

Initially, the usual documents were required ( ID, proof of my address and bank statement )
It took a while until everything was accepted

Now my account was verified and I wanted to withdraw my 422 €
Because it did not work, I went to the chat and it told me that a photo of the transfer to Sven-Play is still needed
After that was finally accepted, I wanted to pay out. Did not go of course. I again in the chat... this time I should upload a digital photo with my ID in hand, then the chat again demanded my ID and now they still want proof of identity and a confirmation of my registered mobile number

As proof of identity I have my birth certificate, my number was confirmed by the Provider by mail and both not accepted

Have any of you experienced something like this?

Do you have some good advice for me, how I should behave now best?

This post has been translated automatically

Xavi22
Expert

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 07:52 pm CET#2
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I am not with the Provider myself, but have heard only bad things. Especially in betting forums, massive problems are reported with the provider. Just keep your hands off these providers in the future

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Anonym

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 08:29 pm CET#3
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I had the same experience with ecoPayz, Pino Casino and Betonic. Just forget about the cash, they don't pay out

Even Transfer Wise, a big payment Provider, does such antics

read the comments with 1 star on Trustpilot.
Just click on 1 star and read only these, then you know.

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Alessia-Rossella
Rookie

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 09:09 pm CET#4
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Ok thanks first of all for your answer

But this casino has a MGA license..., or is this license now meaningless?


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Donnie
Elite

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 10:12 pm CET#5
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An MGA license to own but nothing see cough "Condor Group" or others.On such sites are my accounts long ago to because such a stress as you have now I do not want to have.On the Internet you can also not really good publicity for the store.It is and remains an impertinence as some casinos deal with their customers

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Krabbenburger
Experienced

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 10:13 pm CET#6
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Alessia-Rossella wrote on 08/03/2022 at 21:09: Ok thanks first for your reply

But this casino has a MGA license..., or is this license now meaningless?



The license says nothing about a casino.
It is only about the reputation of the casino.
At Svenspay and the casinos of the group you play in one of the worst Online Casinos that exist at all on the entire international market.
This casino even limits the amount you can win ( without bonus !!!) .
If you win more than 5,000€ in one day they will confiscate everything above that. You can of course place high stakes where you can win more than 5,000 but they will confiscate the rest.
Regardless of that, it's already hard to get a payout at all at this dirty backyard casino.
That the MGA allows this only shows how worthless this license is.

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ShakhtarD
Amateur

Sven Play Casino constantly asks for new documents so that withdrawal is...

8th Mar. 2022, at 11:03 pm CET#7
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Same story with me currently with Lapilanders (belongs to the same group as Sven-Play).
A few days ago my Verification was confirmed, I should please request a new withdrawal. No sooner said than done - now they wanted a document as confirmation of my mobile number. I haven't experienced that yet either
Let's see how this continues.

Would also be interested to see if you make it to the payout at some point.

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Xavi22
Expert

Sven Play Casino constantly asks for new documents so that withdrawal is...

9th Mar. 2022, at 07:54 am CET#8
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The main thing is that you do not sink the money again. With the payment, even if it takes weeks, you annoy them more

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slotliebe89
Elite

Sven Play Casino constantly asks for new documents so that withdrawal is...

9th Mar. 2022, at 08:03 am CET#9
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Alessia-Rossella wrote on 08/03/2022 at 19:28: Hi there !

I've been trying to get my account verified at Sven-Play since January now

In the beginning they asked for the usual documents ( ID, proof of my address and bank statement )
It took a while until everything was accepted

Now my account was verified and I wanted to withdraw my 422 €
Because it did not work, I went to the chat and it told me that a photo of the transfer to Sven-Play is still needed
After that was finally accepted, I wanted to pay out. Did not go of course. I again in the chat... this time I should upload a digital photo with my ID in hand, then the chat again demanded my ID and now they still want proof of identity and a confirmation of my registered mobile number

As proof of identity I have my birth certificate, my number was confirmed by the Provider by mail and both not accepted

Have any of you experienced something like this?

Do you have some good advice for me, how I should behave now best?


Why wasn't the ID card sufficient as proof of identity?
I have not yet experienced a confirmation of the mobile phone number.
They should just send you a code via SMS.

Sven Play is listed here at Gamblejoe. Otherwise, ask Caro for help.

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ShakhtarD
Amateur

Sven Play Casino constantly asks for new documents so that withdrawal is...

9th Mar. 2022, at 08:41 am CET#10
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Xavi22 wrote on 09.03.2022 at 07:54: The main thing is that you do not sink the money again. With the payout, even if it takes weeks, you annoy them more.

That's the way I see it too. Rarely have I been so motivated to see the procedure through to the bitter end

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