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# Other Casinos #: sunpura withholds win (Page 3)

Topic created on 06th Aug. 2021 | Page: 3 of 3 | Answers: 24 | Views: 3,849
Takkata
Rookie

sunpura withholds win

8th Aug. 2021, at 01:55 pm CEST#21
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The problem is actually only technical: Microgaming slots with the option to take the win of the freespins or to repeat the freespins, internally record the repeat as one spin with the total win of the first freespins as the bet...

There is a longer thread at the master in the forum with a pretty similar case - there actually everyone (incl. various casino managers like Mark from 32Red / L&L-Jan and also longtime slot designer Trancemonkey agreed that this violates various licensing/regulatory rules

So one regulation (I mean both MGA and UKGC) states that the start, end and bet of each spin must be absolutely clear to the player

Unfortunately, in the case in question, the casino decided not to pay out and received the "Faceplant of the Year" award at the 2020 Meisterawards for it...

You can send the colleagues at Sunpura a link to the thread over there (and to the "award" that was given for it)... Maybe they will think twice if 500€ are worth the attention

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gambler67
Experienced

sunpura withholds win

8th Aug. 2021, at 02:08 pm CEST#22
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Hello Dine and Takkata,

ok well then we have but then schoon the problem you have brought it exactly to the point. In my opinion, you have not violated the rules, had you written to Caro and get an answer?

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D****5

sunpura withholds win

8th Aug. 2021, at 02:23 pm CEST#23
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Hey gambler and Takkata, thanks for the answers. I will take the Tip and send them this "info" 😀
Let's see what happens. Caro can not help me because the casino is not listed here at gamblejoe unfortunately.

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tEquilA
Amateur

sunpura withholds win

8th Aug. 2021, at 04:09 pm CEST#24
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So they are billing the newly triggered FS as an operation? Annoying
They're counting on the fact that they won't be able to appeal the sum. A lawyer costs more than the whole thing is worth. Really very, very annoying

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peterm
Rookie

sunpura withholds win

8th Aug. 2021, at 11:57 pm CEST#25
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tEquilA wrote on 07/08/2021 at 03:41 PM
Why wouldn't you play there? Never had any problems with them.

N1 group just with their maxcashout of 2500 or with some only 1000 a day or 5k the week...... .deposit you can mind you as much as you want .....me has this maxcashout really really much money cost .....🤨

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