Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Sugarcasino does not pay out

Topic created on 17th Sep. 2019 | Page: 1 of 1 | Answers: 3 | Views: 1,782
Paperboy_ONE

Sugarcasino does not pay out

17th Sep. 2019, at 12:12 pm CEST#2
0 Likes

Nobody has liked this post so far
Since no more threads can be created regarding complaints I'll do it here. Please be considerate and move the thread if it is wrong here.

I deposited money at Sugarcasino and won well on 1-2-3€. Also have screenshots and videos.

I ended up spinning on 10€ and won 4000€. In total I came to 6000€ payout.
Now I was denied the payout and refunded my Deposit i.H.v 175€.
I allegedly violated the T&C because I bet more than 4€
I am of the opinion that this happened after I could have already paid out 1800€.

Any tips on how I should proceed now?

Kind regards

Paperboy_ONE

This post has been translated automatically

Ankerwerfer
Rookie

Sugarcasino does not pay out

17th Sep. 2019, at 12:19 pm CEST#1
0 Likes

Nobody has liked this post so far
Sounds like a common bonus trap to me. Since all OCs seem to do this, I don't use bonuses.
Check if there wasn't some rule hidden somewhere in the Bonus terms and conditions that you (probably unknowingly) violated. If yes: say goodbye to your win.
If no: complain.

This post has been translated automatically

Anonym

Sugarcasino does not pay out

17th Sep. 2019, at 12:38 pm CEST#3
0 Likes

Nobody has liked this post so far
How does the bonus conversion work in this Casio? Does it happen automatically? Do you have to trigger it manually? Does the support do that? Can you prove during the game that your bonus was fully converted to real money when you went to 10 euros per spin? If yes, then present this to the casino

This post has been translated automatically

Paperboy_ONE

Sugarcasino does not pay out

17th Sep. 2019, at 01:08 pm CEST#4
0 Likes

Nobody has liked this post so far
Dear xxx

Unfortunately we have to inform you that your withdrawal request has been declined.

There has been a breach of our T&C in either playing with a bonus, or playing with funds gained from a bonus.

While using a bonus, or playing with funds which have been gained from a bonus, you are playing in accordance with the T&C for a fair play.

Following T&C have been breached

Maximum bet is 4€ during an active Bonus on a players account. In case that this is breached the bonus and any potential winnings derived from the bonus will be forfeited.

For future reference, in playing with Bonuses make sure to follow the T&C.
Please read the following link for full information on how to play with bonuses: https://www.sugarcasino.com/bonus-terms

Best regards,

Sugarcasino,


Normally I know that I automatically can't shoot higher than the bonus conditions anyway.
I know that I could have cashed out at 1.6k approx. That's why I assumed that I'm playing normally now. Therefore also the few spins on 10€.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 05:20 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately