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# Other Casinos #: Sugarcasino does not pay out

Topic created on 13th Sep. 2019 | Page: 1 of 1 | Answers: 4 | Views: 2,539
MarkyWolf

Sugarcasino does not pay out

13th Sep. 2019, at 11:18 am CEST#1
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I have requested a payout ihv 900€.
Then I received a mail asking me to provide documents

No sooner said than done I replied with all the requested documents.

1 day later comes a mail "reminder documents missing" but it is not said which.

Live chat has no insight and says I have to wait.
I sent all documents again.
No answer.
Tonight 1:20 "payment canceled because not all documents are there. For exact listing please contact Live Chat or support@hd.sugarcasino.com"

(if you send mails there you will never get an answer)

I contacted Live chat who has no insight and can not tell me what is missing, only that my documents are all there and will be checked again.

I suspect a stalling tactic? Since the finance department does not send me a mail and tells me what is missing.

Does anyone here have experience with this?

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Kleinkariert
Expert

Sugarcasino does not pay out

13th Sep. 2019, at 12:54 pm CEST#2
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Is not a good casino, you can only wait or write to the MGA.

Belong to 7Gods and also they are lame and very like to stall

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MarkyWolf

Sugarcasino does not pay out

13th Sep. 2019, at 01:30 pm CEST#3
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Kleinkariert wrote on 09/13/2019 12:54 PM: Is not a good casino, you can only wait or write to the MGA.

Belong to 7Gods and also they are lame and very like to stall

Hmm really?
They are now claiming that my credit card copy is not accepted.
The problem here is 1. my credit card is from revolut. and 2. virtual. and n screenshot where also card number and cvc would be visible (but I have blacked out as it is intended) is not accepted.

Apart from that, they do not adhere to their own terms and conditions.
Turnover condition: 100 percent for all slots. but only book of dead has influenced my turnover conditions here.

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Anonym

Sugarcasino does not pay out

13th Sep. 2019, at 01:45 pm CEST#4
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Yes, extremely dubious store. About Gammix Ltd. there were already some threads or warnings here. They come up with everything possible, just to not have to pay out. Do not keep zb also Player protection or simply do not report when you want to close the account

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MarkyWolf

Sugarcasino does not pay out

13th Sep. 2019, at 01:56 pm CEST#5
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Rollstevmroll wrote on 13/09/2019 at 13:45: Yes, extremely unserious store. About Gammix Ltds there were also already some threads or warnings here. They come up with everything possible, just to not have to pay out. Do not keep zb also Player protection or simply do not report when you want to close the account.

Since I have registered via a Streamer he helps me just look at what will happen
but I will no longer play in the casino when the payout is through
The communication from them/with them is cruel
And yes I have already read something after I registered here, but that it is so awesome I did not know.

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