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# Other Casinos #: stakes.com does not pay out

Topic created on 26th Mar. 2025 | Page: 1 of 1 | Answers: 6 | Views: 414
corny081
Visitor

stakes.com does not pay out

26th Mar. 2025, at 06:34 pm CET#1
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Hello, I have made several withdrawals in this casino, the last two of them they have unfortunately withheld without giving me a reason, after several letters by email they have now told me the reason, according to the email I have violated point 1.23 in the Agbs for whatever reason, what can I do now? I can share screenshots of the payouts and the history of the email. I hope you can help me

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Zockerbernd
Amateur

stakes.com does not pay out

26th Mar. 2025, at 09:06 pm CET#2
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Point 1.23 does not exist, copy the mail here.

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corny081
Visitor

stakes.com does not pay out

26th Mar. 2025, at 09:15 pm CET#3
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Upon reviewing the matter with the relevant department, we have found that the related terms and conditions have been breached. Specifically, as outlined in Section 1.23 of our Terms and Conditions:
"We reserve the right to audit your gameplay/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage of the bonus being rewarded to you by the casino, we hold the right to deny, withhold, revoke, or withdraw your entitlement to any promotion, winnings, or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original Deposit amounts."

As for the detailed report on how it was determined that this section has been breached, I am unable to acquire it at the moment.

Regards,



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Toastbrot
Experienced

stakes.com does not pay out

26th Mar. 2025, at 10:12 pm CET#4
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Liked this post: Avatar von frapi07 frapi07

Zockerbernd wrote on 26.03.2025 at 21:06: Point 1.23 does not exist, copy the mail here.

But there is one here :


1.23 We reserve the right to review your game/transaction logs. You hereby agree in advance that we may do so. If, following a review, it is found that you have participated or attempted to participate in a manipulative gambling strategy in order to take advantage of any bonus granted to you by the Casino, we reserve the right to refuse, withhold, revoke or withdraw your claim to any promotion, wins or bonus or terminate your connection with our Website and/or suspend your account. In such circumstances, we will not be obliged to refund to you any funds in your account other than the original Deposit amounts.


Practically what they say without defining it exactly...


Have you collected any Bonuses or played slots where you can collect things and then redeem them later with the new bonus or something like that?

What is conspicuous gaming behavior - that's a very elastic term 🤷 Is it conspicuous that you suddenly change the bet or decide to play with 3 lines... Ultimately, only the casino knows what is conspicuous in their eyes, but they don't want to go into detail either... Mountberg is actually a reputable company, but I'm surprised

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corny081
Visitor

stakes.com does not pay out

27th Mar. 2025, at 08:12 am CET#5
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No, I haven't accumulated a bonus or anything, I deposited raw without a bonus a few times and got a larger amount out of it and that's exactly what's a thorn in their side, but they can't be serious about that

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R3hab
Elite

stakes.com does not pay out

28th Mar. 2025, at 06:29 am CET#6
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corny081 wrote on 27.03.2025 at 08:12: No bonus or anything I have not accumulated, I have deposited raw without bonus a few times and got a larger amount out of it and that is exactly what is a thorn in their side, but they can't be serious


Awesome, you can lose without limit but when it comes to winning then it's over
Have you only played slots?

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Frankey
Experienced

stakes.com does not pay out

29th Mar. 2025, at 04:32 pm CET#7
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Toastbrot wrote on March 26, 2025 at 10:12 pm:

But there is one here :


1.23. we reserve the right to review your game/transaction logs. You hereby agree in advance that we may do so. If, following a review, it is found that you have participated or attempted to participate in a manipulative gambling strategy in order to take advantage of any bonus granted to you by the Casino, we reserve the right to refuse, withhold, revoke or withdraw your claim to any promotion, wins or bonus or terminate your connection with our Website and/or suspend your account. In such circumstances, we will not be obliged to refund to you any funds in your account other than the original Deposit amounts.


Practically what they say without defining it exactly...


Have you collected any Bonuses or played slots where you can collect things and then redeem them later with the new bonus or something like that?

What is conspicuous gaming behavior - that's a very elastic term 🤷 Is it conspicuous that you suddenly change the bet or decide to play with 3 lines... Ultimately, only the casino knows what is conspicuous in their eyes, but they don't want to go into detail either... Mountberg is actually a reputable company, which surprises me

If they were reputable, why would they let us register and play in the casinos? They know that this is illegal. It's guaranteed that the T&C also says something like "It is the responsibility of the participant to inform themselves about the state and local laws in force and to comply with them.... Since the players have the ☑️ in addition to the T&C Agreement... or something like that, the casino has not only evaded all responsibility, they can now tell you whatever they want why they don't pay out because they know there's nothing you can do about it. Because it's illegal to gamble there under German law. Very serious behavior

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