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# Other Casinos #: Stakers does not pay out! Verification is dragged out.

Topic created on 08th Jan. 2020 | Page: 1 of 7 | Answers: 63 | Views: 11,309
Rosi1985
Rookie
I won a total of 4800 euros on 30.12.2019. Then wanted to cash out and put my account in a time out. Then my withdrawal was canceled and my account should be verified again. This is about the source of the funds. Also uploaded my pay stubs and last 3 months bank statements. Verification is still not completed. LiveChat can't give any information on how much longer it will take. Waiting 9 days now and I am just being stalled! What should I do?

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Rosi1985
Rookie
Can someone please give me some advice?
MGA has already been informed!

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MarcT22186
Expert
Rosi1985 wrote on 08.01.2020 at 14:10: Can someone please give me some advice?
MGA has already been informed!

What kind of amount did you Deposit?
What exactly did they ask for documentation? Was your account already verified because you write verify again?

GJ will not be able to help you, because Stakers is not a partner. The only thing you can do is to open a complaint at casinomeister - usually it's faster than complaining to the mga

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Sprengsatz
Experienced
How about waiting? With Lapa, for example, I waited 2 weeks.

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Rosi1985
Rookie
I have paid in a total of 1900 euros. They have demanded my pay stub for the last 3 months and the bank statements for the last 3 months. Uploaded everything! Before that I was already verified. The LiveChat only gives standard answers. Find it really very unusual that it takes so long. Is my balance safe there?

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G****e
Rosi1985 wrote on 08.01.2020 at 14:40: I have deposited a total of 1900 euros. They asked for my pay stub for the last 3 months and bank statements for the last 3 months. Uploaded everything! Before that I was already verified. The LiveChat only gives standard answers. Find it really very unusual that it takes so long. Is my balance safe there?

It will be. Wait a little longer

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Rosi1985
Rookie
Do you think so? Do you have experience with Stakers?

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Begbie
Elite
Pay stubs because of 1900€ in deposits?
Does not speak for Stakers. Awesome.

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Rosi1985
Rookie
I don't know what to make of it either. I am only ever referred to the KYC department. They can only be reached by mail. However, I do not receive any information here. I really don't know what to do

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Caro
Expert
With a total Deposit of 1900EUR, the casino may check whether you have played beyond your financial means? If this is the case, further documents may be requested. You can also read our guide on this topic

Otherwise, I advise you to wait until the casino has completely checked the documents.

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