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# Other Casinos #: Sonnenspiele does not pay out and blocks player account without giving reasons (Page 2)

Topic created on 21st Apr. 2025 | Page: 2 of 2 | Answers: 18 | Views: 882
Butterbrezel
Elite

Sonnenspiele does not pay out and blocks player account without giving reasons

29th Apr. 2025, at 06:20 pm CEST#16
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Cideone86 wrote on April 29th, 2025 at 4:52 pm:

Sonnenspiele puts all the blame on the alleged third party Provider who is in charge of the payments.

I had never heard or read anything about the third-party provider before.

I still get the same copied answers, if I get an answer at all.

Last reply I was told that it doesn't help that I keep asking about it, on the contrary it even prolongs it... sry but what kind of nonsense is that?
Allegedly the great third party provider is in contact with Paysafe, Paysafe sent me the answer that no payments or attempted payments have been received on my fully functional UnLimited Paysafe account or that anyone is in contact with them.
I sent this to sonnenspiele and have not heard back since.
Sorry but this is a really bad thing.
Just because I won over €300 with a one-off €10 I'm being treated like this by them.

So from the previous posts alone, I also suspect that the fault lies with Sonnenspiele and that the employee handling your request is simply incompetent.


So there are only 2 options: Accept the loss or take legal action (after the 14-day notice period).

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Cideone86
Rookie

Sonnenspiele does not pay out and blocks player account without giving reasons

29th Apr. 2025, at 08:34 pm CEST#17
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Butterbrezel wrote on 29.04.2025 at 18:20:

So just from the previous posts I also suspect that the error lies with Sonnenspiele and the employee who handles your request is simply incompetent.


Therefore, there are only 2 options: Accept the loss or take legal action (after the 14-day notice period).

There is only one incompetent employee at Sonnenspiele. I had already asked once if I could talk to someone else and my Sonnenspiele account was blocked without any explanation as to why and why not.

And I mentioned the legal process 8-9 days ago and there was no response from Sonnenspiele.

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RebellYell
Top Member

Sonnenspiele does not pay out and blocks player account without giving reasons

29th Apr. 2025, at 09:03 pm CEST#18
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What I find really bad about the whole thing is that there is no contact option on the part of the GGL to report exactly such things!

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Cideone86
Rookie

Sonnenspiele does not pay out and blocks player account without giving reasons

29th Apr. 2025, at 09:59 pm CEST#19
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RebellYell wrote on 29.04.2025 at 21:03: What I find very bad about the whole thing is that there is no contact possibility on the part of the GGL to report exactly such things!!!

Exactly what I'm talking about, there is no authority that is familiar with online gambling or is commissioned to help a player... when it comes to collecting money in your own interest, they are very quick but if you as a player need help (even if it's just a few links) then nobody feels addressed and you as a player are left behind.


You can report casinos, but everything to do with deposits and withdrawals is not answered or processed by GGL. You don't even get an answer to the question of where to turn.
Well, they don't earn anything with it, on the contrary, they would have more work.
They should have just left the whole online gambling thing as it was before the regulation, there is no improvement for players (even worse than before) the ones who get off best are the state and the providers. We as players have to help ourselves as we did before.
(by law)

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