# Other Casinos #: Sonnenspiele does not pay out and blocks player account without giving reasons
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Sonnenspiele does not pay out and blocks player account without giving reasons
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i have a problem with sonnenspiele.de and I hope someone can give me a good Tip on how to solve this problem.
Briefly about the problem:
On April 7, 2025 I deposited 10€ at Sonnenspiele and won over 300€ with the 10€ of which I wanted to withdraw 300€ on the same day to the same Deposit method as I deposited.
(Paysafecard)
The money was debited from the player's account but not sent to Paysafe. Since then I have been repeatedly put off with statements that there would be problems with Paysafe, which was not true as I can make deposits and withdrawals with other providers.
I was then informed that my withdrawal had been processed and sent to Paysafe, but Paysafe told me that there were no payments from the provider.
Nothing was noted or anything else. Last week Tuesday (April 15th) or Wednesday (April 16th) I got another mail (after asking where the money is now) again the statement that the payout was processed. On Thursday (April 17th) morning I wanted to log in again and suddenly it says that my player account has been blocked and I should contact the support. However, they seem to have completely ignored me.
I didn't get a statement as to why my account was blocked and I didn't get the money either.
GGL is not responsible for such things and unfortunately I can't think of anything else I could do except ask here and hope someone can help me?
I think it's a real cheek that we players are forbidden to do almost everything, but when a player has a problem in an online casino with a German license, nobody feels responsible.
There is also no one who can mediate or anything. And since there is only one person at Sonnenspiele who "works" in support, it is easy to block someone. Does anyone have any ideas?
It's only about €300, but even that's a lot of money these days with German-licensed online casinos. It's also a matter of principle and I'd like to help other players with my contribution if a solution can be found.
Thank you for any help.
And please just leave the pointless statements again. Thank you
This post has been translated automatically
Sonnenspiele does not pay out and blocks player account without giving reasons
Nobody has liked this post so far
In other words, you can only contact solar-operations.eu directly or interact between the companies to get your voice heard.
It is best to include Merkur (GGL, courts etc.) in the subject line at the same time and not give in.
Legal action against this will probably only be expensive, which is exactly why most providers are based abroad, apart from saving taxes.
In my opinion, this should be completely banned and GGL should only allow providers that are also based (subsidiaries) in Germany.
This post has been translated automatically
Sonnenspiele does not pay out and blocks player account without giving reasons
Nobody has liked this post so far
I have also contacted sonnenspiele and Merkur for you
This post has been translated automatically
Sonnenspiele does not pay out and blocks player account without giving reasons
Nobody has liked this post so far
You say the money was debited from the player account? And then that it was NOT sent to Paysafecard, but then it wouldn't have been debited. ☝️☝️
Check your email inbox, I received an email from PSC that Sonnenspiele had/would have paid out and immediately afterwards another email from Paysafe that the payout did not work because I had supposedly paid out to another Paysafe account, which is not possible. In other words: Paysafe blocked the merchant's payment.
Long story short, check the emails on which the Paysafe account is registered!
I suspect the error lies with Paysafecard 🤷 I think it's enough to change your email address with PSC.
Better contact PSC again because you have enough time:
"Nice to see you!
Our customer service is temporarily unavailable for operational reasons and will be available again as usual from Monday, 28.04.2025, at 9:00 am."
Hopefully Gregor will soon have a colleague 😥😥
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