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# Other Casinos #: [solved] Wunderino delays payout

Topic created on 04th Mar. 2021 | Page: 1 of 1 | Answers: 9 | Views: 3,509
Bayos
Visitor

[solved] Wunderino delays payout

4th Mar. 2021, at 05:34 pm CET#1
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Hello all,

i am new here in the forum and unfortunately do not know if there is already a thread about this casino, if so please edit there

The following problem I have me Wunderino. I have an account there since 18.02.21. The looked serious to me at first glance and also have a MGA license
After some deposits and game rounds I had 2200 euros on the clock. In total it is a small win on the deposits made before. My account was already set to Verify by the Trustly Deposit in my profile, which surprised me in the first moment but good

Deposits were made until then via Trustly and credit card

So I put in a withdrawal request via Trustly (because it is faster than credit card) and at the same time I went to the chat to ask if any documents would be necessary. The MA told me that my account was not yet verified and told me what to do. I then uploaded the documents and the Verify confirmation came about a day later. Up to this point I still had a good feeling. Then the first cancellation of my payout happened, saying I had used the wrong payment method, I had to take credit card. Ok, I thought to myself... and set a new withdrawal request, this time via credit card

2 days later the next cancellation reached me. So back to the chat and again it would be the payment method. I sent a screenshot of the first chat and pointed out that I was told to choose credit card. The MA continued to insist that this was wrong... literally she then told me to pay out to account XXX. I then explained to her that I had 3 withdrawal methods available on her site, Trustly, Credit Card and Bank Transfer and all 3 methods were linked to the same account and asked her to explain to me which method was correct. She then replied Trustly (1st attempt on Trustly was rejected ) Before I could tell her this, she had already left the chat. I went back to the chat after 5 minutes because I wanted clarification on why Trustly was called now when the first attempt was exactly what was rejected. The new employee in the chat then came to me again with the statement "pay to accountXXX" around the corner and I also explained to her that all 3 payment methods would land on this account and asked which payment method I should choose. She then said "bank transfer"

Is there anyone here in the forum who has had something like this? On the net you can read the most curious things.... The third payout attempt via bank transfer is now still pending... then I have all the payment methods offered to me.... Do I get my money at all?... or should I write it off... A reason because of alleged violation of rules they will not find me with me, because neither second account nor other inconsistencies in the payment

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Serce76
Visitor

[solved] Wunderino delays payout

4th Mar. 2021, at 06:01 pm CET#2
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Am also new to Wunderino, have also used giro id for verification. Was surprised how fast it went. Won a little something 360€. Downplayed to 140€. Wanted to know if the pay out. Had deposited via neteller. Have paid out via Neteller and got the message that the processing may take up to 48 hours

40 hrs later I had the money on neteller
That was only this week

I wonder why you had to verify a 2.times

Are there any other casinos that verify with Giro Id?

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Bayos
Visitor

[solved] Wunderino delays payout

4th Mar. 2021, at 08:27 pm CET#3
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I don't know if there are any others. Personally, I have no problems with sending documents. I just think it's a cheeky thing to do when you give customers false information and don't follow the rules as an operator. I already firmly assume that the current withdrawal request will be canceled again. Let's see what is taken as a pretext this time

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Anonym

[solved] Wunderino delays payout

4th Mar. 2021, at 09:50 pm CET#4
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Liked this post: Avatar von Katyanoack Katyanoack
The last Deposit you have made from the account, you take as a withdrawal.So for example, you have made your last deposit from credit card, you can also withdraw to credit card.Check from which account your last deposit was, and then they can not deny you the withdrawal.

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Bayos
Visitor

[solved] Wunderino delays payout

5th Mar. 2021, at 07:24 am CET#5
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Hello Herould,
that is what was done. The first attempt was via Trustly. Then it said I should pay out via credit card, because this was the method which was used last. I then selected this in the second attempt. This was also rejected and again referred to the wrong method. From two different employees I got two different statements. The first said I should pay via Trustly (which was already canceled in attempt 1) and the second employee said I should pay via bank transfer. So we are currently at

Attempt 1 Trustly rejected
Attempt 2 credit card declined
Attempt 3 Bank transfer open

I'm curious to see if it goes through this time, but I'm expecting a cancellation again

Greetings

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Anonym

[solved] Wunderino delays payout

5th Mar. 2021, at 08:09 am CET#6
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no you are in the right,let your payout again via credit card make,that was the last Deposit about it.If they make again theater,point them to the fact that this deposit account is also the payout account.In their ALG it is written so.And it should work,there is no way around it.Stay stubborn, and again and again on credit card pay out, and on no further discussion more get involved.The more you sit in the chat with those aussernander, the more there is a mess, everyone wants to know better, and none vn those then gives way.point them again and again to the ALG.

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Bayos
Visitor

[solved] Wunderino delays payout

5th Mar. 2021, at 09:07 am CET#7
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That I am in the right I see the same... as well as that I have strictly adhered to what is in your terms and conditions. My money I have unfortunately nevertheless not faster. If it does not work again I will try it times about askgamblers, although I have little hope even there. The last complaints with Wunderino there are rather in the sand or stand for ages on unresolved. MGA leads in 99% of cases probably also to no reaction and you are as a player just unfortunately but exposed to the will of the operator
I will try it in any case further and stay tuned. Perhaps here in the forum already had something similar and can give me tips
On other sites you can read that some had to fight for several months for your payout

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Bayos
Visitor

[solved] Wunderino delays payout

5th Mar. 2021, at 09:40 am CET#8
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Brief Update

My third withdrawal attempt via bank transfer has just been cancelled as well

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Bayos
Visitor

[solved] Wunderino delays payout

5th Mar. 2021, at 10:21 am CET#9
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Update again:

The following has now happened.

My withdrawal request was denied. So I went to the chat. There I got again the same story as always. I would have to pay out to the account ending in XXX. I then told the employee that I had done so and was rejected again
Then the employee said there had been a technical error 2 times (funny that you read exactly these things over and over again on the net when it comes to problems with Wunderino). I told him that this was not enough for me and asked him to manually request a payout via the finance department

I also pointed out to him that I would otherwise be forced to open a case with Askgamblers and the MGA (you can try)

The employee then literally replied "if you have any further questions, just go back to the chat" and ended the conversation

I stayed on and again requested a MA in chat and after 10 minutes a new MA came online. I asked her for a manual payout request through the finance department as well

After 2 minutes she replied me that the finance department has now processed my withdrawal manually. I requested a confirmation email, which she could not send me. Then I looked in my mail account on my phone and saw that a withdrawal confirmation was received and 5 seconds later I received a push message with the transfer of the amount I requested via Trustly

Conclusion: My money is there, wonderful...

However, despite everything, I strongly advise against this operator if you prefer frictionless gaming. Here, in my opinion (and probably many others on the net) is actually trying to delay payouts (I can not claim prevent in my case), probably in the hope to move the player yet again to play

The thread here can be closed from my side
Maybe it will help others in some way

Greetings

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Sabine
Experienced

[solved] Wunderino delays payout

5th Mar. 2021, at 10:52 am CET#10
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Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

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