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# Other Casinos #: [solved] SlotV account deleted and withdrawal withheld (Page 2)

Topic created on 10th Jan. 2021 | Page: 2 of 2 | Answers: 14 | Views: 3,776
Anonym

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 11:23 am CET#11
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merkben wrote on 10/01/2021 at 15:17
Find it just cheeky that they simply due to a block in another casino me now with the payout simply delete the account. And in the terms and conditions it says the following:
3.13. If the reason for closing the account is related to concerns about possible Gambling addiction, the player must state this. A Player who closes an account for reasons related to gambling addiction shall not open or attempt to open a new account with Avento MT Limited. Avento MT Limited shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.

Where does it say anything about collecting wins ?

This is nowhere in the GTC, as such things are regulated by law and the regulations cannot be overridden by individual agreements; the corresponding regulations can be found in the BGB, Schuldrecht AT.

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merkben

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 11:38 am CET#12
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Quick update to all:

I finally found a German-speaking employee who really took care of me. Without hesitation, she arranged the transfer of the complete 500€, i.e. all deposits. So I even got back 100€ more than I actually wanted to pay out. So a sign that the casino is really about protecting players and not about profit. In my case at least
However, how it would have behaved or how it would have turned out, if I had not tried to cash out, is a moot point. Probably I would have gambled away quite a bit until the first payout
But well, really positively surprised and overjoyed about the course now

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KerstinHen
Experienced

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 12:09 pm CET#13
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Hello, I also had a bad experience with this casino. Have only played in this of the group and also in no other because of Gambling addiction or similar what veranlässt. Had a few months ago times 50 € deposited and played me up to 900, but not within hours but spread over several days. Without bonus etc. Have then 800 of the 900 paid out. The also arrived within a few hours at my muchbetter. Wanted to log back in the following day and had to find out that my account was locked. On request to support I got no real answer, only that my account is under review. Verification had done right after registering successfully, as I said 800 were also paid out. Only what with the remaining 100 is no one could answer me. Have then also forgotten every few days to ask again forever and on Blabla I had no desire. Good had 750 plus. After about 5 or 6 weeks I had at MuchBetter a cash receipt of 100 €. Was more or less the rest paid out, but I still could not log in. I have also not wanted to this day with them again

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merkben

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 01:19 pm CET#14
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After all, we both got our money... since I have heard of several casinos quite different things

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Sabine
Experienced

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 01:30 pm CET#15
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Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

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