Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: [solved] SlotV account deleted and withdrawal withheld (Page 2)

Topic created on 10th Jan. 2021 | Page: 2 of 2 | Answers: 14 | Views: 3,768
Anonym

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 11:23 am CET#11
0 Likes

Nobody has liked this post so far
merkben wrote on 10/01/2021 at 15:17
Find it just cheeky that they simply due to a block in another casino me now with the payout simply delete the account. And in the terms and conditions it says the following:
3.13. If the reason for closing the account is related to concerns about possible Gambling addiction, the player must state this. A Player who closes an account for reasons related to gambling addiction shall not open or attempt to open a new account with Avento MT Limited. Avento MT Limited shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.

Where does it say anything about collecting wins ?

This is nowhere in the GTC, as such things are regulated by law and the regulations cannot be overridden by individual agreements; the corresponding regulations can be found in the BGB, Schuldrecht AT.

This post has been translated automatically

merkben

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 11:38 am CET#12
0 Likes

Nobody has liked this post so far
Quick update to all:

I finally found a German-speaking employee who really took care of me. Without hesitation, she arranged the transfer of the complete 500€, i.e. all deposits. So I even got back 100€ more than I actually wanted to pay out. So a sign that the casino is really about protecting players and not about profit. In my case at least
However, how it would have behaved or how it would have turned out, if I had not tried to cash out, is a moot point. Probably I would have gambled away quite a bit until the first payout
But well, really positively surprised and overjoyed about the course now

This post has been translated automatically

KerstinHen
Experienced

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 12:09 pm CET#13
0 Likes

Nobody has liked this post so far
Hello, I also had a bad experience with this casino. Have only played in this of the group and also in no other because of Gambling addiction or similar what veranlässt. Had a few months ago times 50 € deposited and played me up to 900, but not within hours but spread over several days. Without bonus etc. Have then 800 of the 900 paid out. The also arrived within a few hours at my muchbetter. Wanted to log back in the following day and had to find out that my account was locked. On request to support I got no real answer, only that my account is under review. Verification had done right after registering successfully, as I said 800 were also paid out. Only what with the remaining 100 is no one could answer me. Have then also forgotten every few days to ask again forever and on Blabla I had no desire. Good had 750 plus. After about 5 or 6 weeks I had at MuchBetter a cash receipt of 100 €. Was more or less the rest paid out, but I still could not log in. I have also not wanted to this day with them again

This post has been translated automatically

merkben

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 01:19 pm CET#14
0 Likes

Nobody has liked this post so far
After all, we both got our money... since I have heard of several casinos quite different things

This post has been translated automatically

Sabine
Experienced

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 01:30 pm CET#15
0 Likes

Nobody has liked this post so far
Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

This post has been translated automatically

Hot Topics5th Nov. 2024 at 11:59 am CET

World
0
Online Casinos
0
World
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately