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# Other Casinos #: [solved] SlotV account deleted and withdrawal withheld

Topic created on 10th Jan. 2021 | Page: 1 of 2 | Answers: 14 | Views: 3,852
merkben

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 06:58 am CET#1
1 Like

Liked this post: Avatar von baddy86 baddy86
I am currently really p**sed off. Have opened 2 days ago at Slotv an account and also verified with my ID. Data were all correct. 500€ were deposited in total by immediate transfer and a few hours later 400€ were instructed by me to pay out. A day later I wanted to log in to see if what has already done, because no feedback came. However, my account was already blocked! After several hours I found out that it was deleted, because I have locked my account in a partner casino due to searches. How can it be once that they pass this on? Privacy? But they can close the account for all I care.
More importantly, what is now with my payout in the amount of 400€? They tell me that they have due diligence and that's why they blocked me, but they keep the 500€ Deposit, but the 400€ payout is denied to me. I am entitled to these, aren't I? So what should I do now ???

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Goeki72
Experienced

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 09:54 am CET#2
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Strange.
Yesterday, I asked this very question in one of the group's casinos and was assured that everything was OK if I had not locked myself out for gambling addiction.

Will avoid this group for now until final clarification.

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x****Y

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 10:00 am CET#3
1 Like

Liked this post: Avatar von baddy86 baddy86
Goeki72 wrote on 10/01/2021 at 09:54: Strange.
Yesterday I brought up this very thing in a group casino and was assured that everything was OK if I wasn't banned for gambling addiction.

Will avoid this group for now until final clarification.

Read his text again and you will find out that his reason was addiction

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Jubla2014
Top Member

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 12:04 pm CET#4
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The casino has acted completely correctly and in accordance with the rules.

The account was suspended due to gambling addiction.

Since the TE stated his Gambling addiction as the reason for the closure of his account in a partner casino, he will never be able to play in a casino of this group again.

However, he should get his Deposit back.

Have a nice Sunday everyone!

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merkben

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 12:38 pm CET#5
1 Like

Liked this post: Avatar von baddy86 baddy86
Jubla2014 wrote on 10/01/2021 at 12:04 PM: The casino acted completely correctly and in accordance with the rules.

The account was suspended due to gambling addiction.

Since the TE gave his Gambling addiction as the reason for closing his account in a partner casino, he will never be able to play in a casino of this group again.

However, he should get his Deposit back.

Have a nice Sunday everyone!

This is exactly what makes me so angry. The casino currently refuses to pay anything at all. And that's where I feel most taken for a ride. They literally tell me that they have a duty of care towards me and want to help me with the action, but they still pocket the 500€ without paying back and then refuse to pay out the 400€. That they delete the account is okay is so in the terms and conditions, but not that they may then simply cancel my payout, or on the basis of money may withhold. In addition, the payout was made by me before the blocking, which should also be a reason why I should receive the money. Since they want to help me by withholding 400€ and refuse to refund my deposits? Simply just a cheek!

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DaseR92
Amateur

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 01:10 pm CET#6
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Goeki72 wrote on 10/01/2021 at 09:54: Strange.
Yesterday I brought up this very thing in a group casino and was assured that everything was OK if I wasn't banned for gambling addiction.

Will avoid this group for now until final clarification.

Have already blocked me from time to time in casinos. Mostly because of missing providers / payment options.
Gambling addiction is accused of you every time, no matter what the actual reason is / was.
Or at least the group now has the opportunity to do this at will, would be very careful with such statements.
1€ Deposit limits are more helpful than the complete blocking of the account, at least in my opinion.

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Anonym

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 01:41 pm CET#7
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merkben wrote on 10/01/2021 at 12:38 PM
That is exactly what makes me so angry. The casino currently refuses to pay anything at all. And that's where I feel most taken for a ride. They literally tell me that they have a duty of care towards me and want to help me with the action, but they still bag the 500€ without paying back and then refuse to pay out the 400€. That they delete the account is okay is so in the terms and conditions, but not that they may then simply cancel my payout, or on the basis of money may withhold. In addition, the payout was made by me before the blocking, which should also be a reason why I should receive the money. Since they want to help me by withholding 400€ and refuse to refund my deposits? Simply just a cheek!

Okay, so to make a long story short

You are entitled to the refund of the first Deposit, but not to the payout, which you have instructed; since you have excluded yourself, the basis of the contract is no longer valid, so you also have no claims to payouts of winnings, which result from the closed and void contract.

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merkben

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 03:00 pm CET#8
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Antiheld1335 wrote on 10/01/2021 at 13:41
Okay, so to make a long story short

You probably have a claim to the refund of the first Deposit, but not to the payout you instructed; since you excluded yourself, the basis of the contract ceases to exist, thus you also have no claims to payouts of winnings resulting from the concluded and void contract.

What do you mean by the first deposit? If I deposit 100€ and then 2x 200€ I am only entitled to 100€? On what basis is please such a statement what is that supposed to make sense?

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merkben

[solved] SlotV account deleted and withdrawal withheld

10th Jan. 2021, at 03:17 pm CET#9
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Antiheld1335 wrote on 10/01/2021 at 13:41
Okay, so to make a long story short

You probably have a claim to the refund of the first Deposit, but not to the payout you instructed; since you excluded yourself, the basis of the contract ceases to exist, thus you also have no claims to payouts of winnings resulting from the concluded and void contract.

Find it just cheeky that they simply due to a block in another casino me now simply delete the account during the payout. And in the terms and conditions it says the following:
3.13. If the reason for closing the account is related to concerns about possible Gambling addiction, the player must state this. A Player who closes an account for reasons related to gambling addiction shall not open or attempt to open a new account with Avento MT Limited. Avento MT Limited shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.

Where does it say anything about collecting wins ?

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Anonym

[solved] SlotV account deleted and withdrawal withheld

11th Jan. 2021, at 11:20 am CET#10
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merkben wrote on 10/01/2021 at 15:00
What do you mean the first Deposit? If I deposit 100€ and then 2x 200€ I am only entitled to 100€? On what basis is based please such a statement what is that supposed to make sense?

That was a misunderstanding; you are of course entitled to the full amount that you have deposited. Only the win, that is just canceled...

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