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# Other Casinos #: [solved] Pokerstars deposit disappeared!

Topic created on 29th Apr. 2021 | Page: 1 of 2 | Answers: 18 | Views: 4,623
Enride87
Experienced

[solved] Pokerstars deposit disappeared!

29th Apr. 2021, at 07:03 pm CEST#1
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Hello, the following problem!

I have deposited at Pokerstars via Giropay, money has been debited from the account, but at Pokerstars unfortunately not been credited! The support could not help me there unfortunately and said I should just wait and see

The following question, did you have similar problems there and if so, how did it go on with you?

Oh, my Deposit were otherwise always credited directly and fully verified I am also!

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Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

29th Apr. 2021, at 07:35 pm CEST#2
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This is definitely not due to Pokerstars. Never had any problems with X Deposit methods. Once there was the approach of a problem with Rapid Transfer, where the money was also not directly there. But this was not due to Pokerstars, but to RT. The next day the money was on my Pokerstars account.

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Chrizzi
Experienced

[solved] Pokerstars deposit disappeared!

29th Apr. 2021, at 09:52 pm CEST#3
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When depositing in the client via Paysafecard, I have had a delay of two minutes.

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Enride87
Experienced

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 06:21 pm CEST#4
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Ok, then I have apparently iwie bad luck! Have to test again deposited something and that worked again without problems!
Unfortunately, my problem was still not solved, so my money is still missing and the Live Chat is also not helpful, if one has finally reached someone... My money will turn up iwann again I was told...

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Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 06:40 pm CEST#5
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Enride87 wrote on 01.05.2021 at 18:21 Clock: Ok, then I have apparently iwie bad luck! I deposited some money again to test it and it worked again without any problems!
Unfortunately, my problem is still not solved, so my money is still missing and the Live Chat is also not helpful, if you have finally reached someone... My money will eventually reappear I was told...

So it is also. With me the money was there as said on the other day. Contact the chat best in English. There is always someone available. Lies as I said at the payment Provider, there you can Pokerstars nothing reproach.


If the next few days still nothing comes, I would simply send screenshots of your online banking to the.

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Enride87
Experienced

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 06:54 pm CEST#6
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Hidaruma wrote on 01/05/2021 at 18:40

That's how it is too. For me, as I said, the money was there the other day. Contact the chat best in English. There is always someone available. As I said, the payment Provider, you can not blame Pokerstars.


If the next few days still nothing comes, I would simply send screenshots of your online banking to the.

Screenshots I have already sent them on Thursday after I was asked for it, but since then as I said no answer except that my money will eventually reappear. Is just damn annoying and am not exactly the most patient person on earth 😅

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Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 07:12 pm CEST#7
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Enride87 wrote on 01.05.2021 at 18:54
Screenshots I sent them already on Thursday after I was asked for it, but since then as I said no response except that my money will eventually show up again. Is just damn annoying and am not exactly the most patient person on earth 😅

Understandable that you miss the money, but it's just not the fault of Pokerstars and the email support takes a few days for his response.

Of course I don't know how the procedure is with Giropay, but with me it was his time with Rapid Transfer so that I had selected as a Verification method "App Tan", but was still prompted to enter a mtan. I had confirmed the process too quickly via Apptan and the money was off the account.

I can well imagine that the whole now goes the way of the "normal" transfer, since the recipient account is known.

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Enride87
Experienced

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 07:22 pm CEST#8
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Hidaruma wrote on 01/05/2021 at 19:12

Understandable that you miss the money, but it's just not the fault of Pokerstars and the email support takes a few days for its answer.

Of course I don't know what the procedure is with Giropay, but with me it was his time with Rapid Transfer that I had selected "App Tan" as the Verification method, but was still prompted to enter a mtan. I had confirmed the process too quickly via Apptan and the money was off the account.

I can well imagine that the whole now goes the way of the "normal" transfer, since the recipient account is known.

A few days are at least 3 weeks at Pokerstars, if you get an answer at all 😂

The "normal" transfer I have not yet considered at all!

I'll wait now times the weekend and Nerve the only from Monday again

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Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

4th May. 2021, at 02:10 pm CEST#9
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I assume that the money has resurfaced?

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Enride87
Experienced

[solved] Pokerstars deposit disappeared!

4th May. 2021, at 02:54 pm CEST#10
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Hidaruma wrote on 04/05/2021 at 14:10: I assume that the money has resurfaced?

No, unfortunately it hasn't!

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