Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: [solved] Pokerstars deposit disappeared!

Topic created on 29th Apr. 2021 | Page: 1 of 2 | Answers: 18 | Views: 4,529
Enride87
Experienced

[solved] Pokerstars deposit disappeared!

29th Apr. 2021, at 07:03 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello, the following problem!

I have deposited at Pokerstars via Giropay, money has been debited from the account, but at Pokerstars unfortunately not been credited! The support could not help me there unfortunately and said I should just wait and see

The following question, did you have similar problems there and if so, how did it go on with you?

Oh, my Deposit were otherwise always credited directly and fully verified I am also!

This post has been translated automatically

Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

29th Apr. 2021, at 07:35 pm CEST#2
0 Likes

Nobody has liked this post so far
This is definitely not due to Pokerstars. Never had any problems with X Deposit methods. Once there was the approach of a problem with Rapid Transfer, where the money was also not directly there. But this was not due to Pokerstars, but to RT. The next day the money was on my Pokerstars account.

This post has been translated automatically

Chrizzi
Experienced

[solved] Pokerstars deposit disappeared!

29th Apr. 2021, at 09:52 pm CEST#3
0 Likes

Nobody has liked this post so far
When depositing in the client via Paysafecard, I have had a delay of two minutes.

This post has been translated automatically

Enride87
Experienced

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 06:21 pm CEST#4
0 Likes

Nobody has liked this post so far
Ok, then I have apparently iwie bad luck! Have to test again deposited something and that worked again without problems!
Unfortunately, my problem was still not solved, so my money is still missing and the Live Chat is also not helpful, if one has finally reached someone... My money will turn up iwann again I was told...

This post has been translated automatically

Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 06:40 pm CEST#5
0 Likes

Nobody has liked this post so far

Enride87 wrote on 01.05.2021 at 18:21 Clock: Ok, then I have apparently iwie bad luck! I deposited some money again to test it and it worked again without any problems!
Unfortunately, my problem is still not solved, so my money is still missing and the Live Chat is also not helpful, if you have finally reached someone... My money will eventually reappear I was told...

So it is also. With me the money was there as said on the other day. Contact the chat best in English. There is always someone available. Lies as I said at the payment Provider, there you can Pokerstars nothing reproach.


If the next few days still nothing comes, I would simply send screenshots of your online banking to the.

This post has been translated automatically

Enride87
Experienced

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 06:54 pm CEST#6
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 01/05/2021 at 18:40

That's how it is too. For me, as I said, the money was there the other day. Contact the chat best in English. There is always someone available. As I said, the payment Provider, you can not blame Pokerstars.


If the next few days still nothing comes, I would simply send screenshots of your online banking to the.

Screenshots I have already sent them on Thursday after I was asked for it, but since then as I said no answer except that my money will eventually reappear. Is just damn annoying and am not exactly the most patient person on earth 😅

This post has been translated automatically

Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 07:12 pm CEST#7
0 Likes

Nobody has liked this post so far

Enride87 wrote on 01.05.2021 at 18:54
Screenshots I sent them already on Thursday after I was asked for it, but since then as I said no response except that my money will eventually show up again. Is just damn annoying and am not exactly the most patient person on earth 😅

Understandable that you miss the money, but it's just not the fault of Pokerstars and the email support takes a few days for his response.

Of course I don't know how the procedure is with Giropay, but with me it was his time with Rapid Transfer so that I had selected as a Verification method "App Tan", but was still prompted to enter a mtan. I had confirmed the process too quickly via Apptan and the money was off the account.

I can well imagine that the whole now goes the way of the "normal" transfer, since the recipient account is known.

This post has been translated automatically

Enride87
Experienced

[solved] Pokerstars deposit disappeared!

1st May. 2021, at 07:22 pm CEST#8
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 01/05/2021 at 19:12

Understandable that you miss the money, but it's just not the fault of Pokerstars and the email support takes a few days for its answer.

Of course I don't know what the procedure is with Giropay, but with me it was his time with Rapid Transfer that I had selected "App Tan" as the Verification method, but was still prompted to enter a mtan. I had confirmed the process too quickly via Apptan and the money was off the account.

I can well imagine that the whole now goes the way of the "normal" transfer, since the recipient account is known.

A few days are at least 3 weeks at Pokerstars, if you get an answer at all 😂

The "normal" transfer I have not yet considered at all!

I'll wait now times the weekend and Nerve the only from Monday again

This post has been translated automatically

Hidaruma
Top Member

[solved] Pokerstars deposit disappeared!

4th May. 2021, at 02:10 pm CEST#9
0 Likes

Nobody has liked this post so far
I assume that the money has resurfaced?

This post has been translated automatically

Enride87
Experienced

[solved] Pokerstars deposit disappeared!

4th May. 2021, at 02:54 pm CEST#10
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 04/05/2021 at 14:10: I assume that the money has resurfaced?

No, unfortunately it hasn't!

This post has been translated automatically

Hot Topics18th Nov. 2024 at 09:35 am CET

Offline Casinos
0
World
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately