Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: [solved] NightRush - payout problem

Topic created on 17th Dec. 2019 | Page: 1 of 5 | Answers: 43 | Views: 7,721
darkic1987
Visitor

[solved] NightRush - payout problem

17th Dec. 2019, at 03:01 pm CET#1
0 Likes

Nobody has liked this post so far
Hello people

have made a Deposit of Euro 50 on 11.12 and played. At this time I have not taken any Bonuses and free spins on deposit.

I was lucky and with the 50 euros to have won something over € 7000 over several days.

On 16.12 I found freespins under my account through the winter promotion. (Balance time 7.4k)
I thought nothing of it and accepted the freespins (value 0.25 pushers) and accepted
From these Freespins egeben 38 € win. Of course I continued to play with my usual bets between 2-8 euro and didn't think anything of it. When I realized that my luck was running out I requested a payout of over 5K.

A few hours later I received a mail from the security department informing me that my win would be confiscated because I had violated the bonus conditions and that the 50 euros would be returned to me.

After consulting with support I was given 5 different reasons why this was the case - until now it is not clear to me.

How should I proceed here please for help.

This post has been translated automatically

x****Y

[solved] NightRush - payout problem

17th Dec. 2019, at 03:04 pm CET#2
0 Likes

Nobody has liked this post so far
you have had "38€ bonus" through the freespins. with your bets between 2-8€ you have violated the max 5€ bonus bet rule. therefore they confiscated your win and gave you back the 50€ deposit. In that case there is nothing you can do except get over it and learn from it.

This post has been translated automatically

darkic1987
Visitor

[solved] NightRush - payout problem

17th Dec. 2019, at 03:09 pm CET#3
0 Likes

Nobody has liked this post so far
Hi,

but this is against all logic. I had before a win of 7000 that have resulted from no freespin.
They came from my Deposit without bonuses.

I would understand if they freeze with the 38 euro freespin, but not my entire previous win.

This post has been translated automatically

x****Y

[solved] NightRush - payout problem

17th Dec. 2019, at 03:12 pm CET#4
0 Likes

Nobody has liked this post so far
darkic1987 wrote on 12/17/2019 3:09 pm: Hi,

however, this contradicts all logic. I had a win of 7000 before that which did not come from any freespin.
They came from my Deposit without bonuses.

I would understand if they freeze with the 38 euro freespin, but not my entire previous win.

As long as you have an active bonus, and play with over 5€ per spin, you have violated the bonus terms. This will void all wins and you will get your deposit back. You may think what you want about it, but if Nightrush interprets it this way, and shows no goodwill, you have no chance to see any of the win.

This post has been translated automatically

darkic1987
Visitor

[solved] NightRush - payout problem

17th Dec. 2019, at 03:22 pm CET#5
0 Likes

Nobody has liked this post so far
Seniorfips wrote on 17/12/2019 at 15:12
As long as you have an active bonus, and play with over 5€ per spin, you have violated the bonus conditions. This will void any wins, and you will get your Deposit back. You may think what you want about it, but if Nightrush interprets it this way, and shows no goodwill, you have no chance to see what of the win.

Hi and thanks for your feedback.

It really doesn't make any sense at all. I would see it if I had made a win after the freebets.
But was not the case I fell from over 7k back to 5k.

What is actually behind this senseless rule of €5 per press?

I have reported the case to the MGA, has anyone experience as it runs there or ever get help?




This post has been translated automatically

x****Y

[solved] NightRush - payout problem

17th Dec. 2019, at 03:26 pm CET#6
0 Likes

Nobody has liked this post so far
darkic1987 wrote on Dec 17, 2019 at 3:22 pm
Hi and thanks for your feedback.

It really doesn't make any sense at all. I would see it if I had made a win after the freebets.
But was not the case am fallen back from over 7k to 5k.

What is actually behind this senseless rule of €5 per press?

I have reported the case to the MGA, has anyone experience as it runs there or ever get help?





believe me, the MGA agrees with the bookmaker, be glad if they answer you at all The regulation is there to not have to pay out some people if they do not read the bonus conditions

This post has been translated automatically

upola
Legend

[solved] NightRush - payout problem

17th Dec. 2019, at 03:30 pm CET#7
0 Likes

Nobody has liked this post so far
whether they really help you depends on whether you have violated the terms and conditions.
I do not know the terms and conditions, but usually there is the 5 euro rule in it.

It can take 3-4 months until the MGA responds to you.

This post has been translated automatically

darkic1987
Visitor

[solved] NightRush - payout problem

17th Dec. 2019, at 03:33 pm CET#8
0 Likes

Nobody has liked this post so far

Seniorfips wrote on 12/17/2019 at 3:26 pm
believe me, the MGA agrees with the bookie, be glad if they answer you at all The regulation is there to not have to pay out some people if they don't read the Bonus terms and conditions

17.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €5 per bet/spin. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.

it is written in the terms. I had my winnings before that.

Does it make sense to call in a lawyer? Is there any EU law here?


This post has been translated automatically

x****Y

[solved] NightRush - payout problem

17th Dec. 2019, at 03:35 pm CET#9
0 Likes

Nobody has liked this post so far
darkic1987 wrote on 12/17/2019 3:33 PM

17.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €5 per bet/spin. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.

it is written in the terms. I had my winnings before that.

Does it make sense to call in a lawyer? Is there any EU law here?



no, it makes no sense to hire a lawyer. I don't know of any case where someone sued a bookmaker in Malta and got justice.

upola that is also in the Bonus terms and conditions, with the 5€

This post has been translated automatically

darkic1987
Visitor

[solved] NightRush - payout problem

17th Dec. 2019, at 03:43 pm CET#10
0 Likes

Nobody has liked this post so far

Seniorfips wrote on 12/17/2019 at 3:35 pm
no, it makes no sense to get a lawyer involved. I don't know any case where someone sued against a bookmaker in Malta and got right.

upola that is also in the Bonus terms and conditions, with the 5€

Hi,


one important info you may have overlooked is the following. "lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money".

However, my win was before the "Bonus Money".

After that it was only loss!

I also finds interesting that the support my that the MGA has agreed to the confiscation.

This post has been translated automatically

Hot Topics18th Nov. 2024 at 01:34 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately