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# Other Casinos #: [solved] EnergyCasino allegedly not receiving payments via SOFORT!

Topic created on 02nd Feb. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,536
Danodeluxe

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

2nd Feb. 2021, at 02:20 pm CET#1
1 Like

Liked this post: M****9
Hello Community,

for your information I am already in contact with Caro

Now to the request,
i have made five deposits via SOFORT at EnergyCasino on 13.11.2020. In a total amount of 580.00 €.
Account was of course sufficiently funded and the amounts went off normally, and were immediately credited to my player account.
As is so common, the casino wins in most cases and the money was gambled away, so far so good...

Now we come to the main concern, on 27.01.2021 I deposited an amount of 52,04€ to the casino (still had a credit on my Paysafecard account),
and was able to play with the amount proud 5000.00€. When I wanted to cash out, I received an email asking me to verify my account.
Almost at the same moment I received an email with a payment request, that I should please pay the outstanding amounts 2x 50,00€ 2x 150,00€ 1x 180,00€ so a total of 580,00€ from November...

I could not and still can not believe how this can be.
I must mention that I have made between the 13.11.2020 and the 27.01.2021 a few deposits by Paysafe, strangely enough I never got a message in the time what is open. (Maybe because I have not won anything? )
I assumed that the casino has received its money

I have already spoken several times with the support of SOFORT, they told me the money was properly forwarded to the casino.
Even in the payment history of the casino shows me that they have received the money.
But no, they remain stubborn and claim that they have received nothing from SOFORT.
Of course I have proof that everything has gone properly from my side, I have also meanwhile Caro to come.
The casino has also received this of course.

My player account is now fully verified since 30.01.2021, but this was "gefreezed". No payments I can make and not even a slot I can open.

My question to you community, have you ever had a similar case, and if so how did you solve the problem.
What else can I do in your opinion.

Many greetings



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Anonym

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

3rd Feb. 2021, at 01:54 am CET#2
0 Likes

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Legal protection? Pop one in right away.

Is only method to pull the payout, they do 20 times when 2 give up, they have won.

With 5K a lawyer is worthwhile. Even if you have 3K costs remain 2K. I would not hesitate a second.

PS. Hands off the casinos listed here about which there are still no reports in the forum except this worthless (paid) Casinotest!!!!!

This post has been translated automatically

Falke
Expert

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

3rd Feb. 2021, at 06:04 am CET#3
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SeniorOle wrote on 03.02.2021 at 01:54: Legal protection? Pop one in right away.

Is only method to pull the payout, they do 20 times when 2 give up, they have won.

With 5K a lawyer is worthwhile. Even if you have 3K costs remain 2K. I would not hesitate a second.

PS. Hands off the casinos listed here about which there are still no reports in the forum except this worthless (paid) Casinotest!!!!!


If he wins the case pays the costs of the lawyer anyway the other side.

This post has been translated automatically

Danodeluxe

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

3rd Feb. 2021, at 10:11 am CET#4
0 Likes

Nobody has liked this post so far
SeniorOle wrote on 03.02.2021 at 01:54: Legal protection? Pop one in right away.

Is only method to pull the payout, they do 20 times when 2 give up, they have won.

With 5K a lawyer is worthwhile. Even if you have 3K costs remain 2K. I would not hesitate a second.

PS. Hands off the casinos listed here about which there are still no reports in the forum except this worthless (paid) Casinotest!!!!!


Thank you very much for your answer.
To pull a lawyer to it, was actually my last option, if really nothing more goes.
I have no legal protection.
I actually wanted to first try to de-escalate the casino.
Caro from the GJ team stands by me for the time being, she has already contacted the management.
EnergyCasino is with them in the Top5 Casinoliste, I do not think that the loosens there (not true Caro? thank you!!)

@SeniorOle has then a casino that already tried with you? Because you write that make the payment to delay.
I must say I've been playing OC for 5 years, but I've never had such a thing.

This post has been translated automatically

Anonym

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

3rd Feb. 2021, at 10:28 pm CET#5
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Nobody has liked this post so far
Danodeluxe wrote on 02/03/2021 at 10:11 AM
Thank you so much for your reply.
Getting a lawyer to do it was actually my last option if really nothing else works.
I don't have any legal protection.
I wanted to try de-escalating the casino first.
Caro from the GJ team stands by me for the time being, she has already contacted the management.
EnergyCasino is with them in the Top5 Casinoliste, I do not think that the loosens there (not true Caro? thank you!!)

@SeniorOle has then a casino that already tried with you? Because you write that make the payment to delay.
I must say I've been playing OC for 5 years, but I've never had such a thing.

That a casino delays the payment often happens, but then with endless Verification measures and "we pass this on" texts. In the end you get your money.

Here in the forum but even harder things like account locked, etc.. Just depends on what the casino is (known unknown)


Mostly it is apparently so that the mods or this named person here in the forum can contact or takes and then clarifies the relatively quickly. I find but somehow strange but well.

I press you the fingers that it works, have the last few days also played Energy and it went nix was only within my Deposit amount always busy

Keep us posted!!!

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Danodeluxe

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

4th Feb. 2021, at 10:48 am CET#6
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SeniorOle wrote on 03.02.2021 at 22:28
That a casino delays payment happens often, but then with endless Verification measures and "we'll forward this" texts. In the end you get your money.

Here in the forum but even harder things like account locked etc.. Just depends on what the casino is (known unknown)


Mostly it is apparently so that the mods or this named person here in the forum can contact or takes and then clarifies the relatively quickly. I find but somehow strange but well.

I press you the fingers that it works, have the last few days also played Energy and it went nix was only within my Deposit amount always busy

Keep us posted!!!


Yes this hinhaltige tactic is well known to me, serves mostly that the player cancels his withdrawal and everything gambles away.
But as already mentioned I can't even open a slot because my energyaccount was frozen.
I have times yesterday from jucks and dollerei, the 5k auscashen let, only times to test how they react to it.
I just had to find out that a cancellation is no longer possible and the status in the payment history is pending.
Maybe they also have no more Bock and pay out (what I do not believe)

Yesterday I also filed an official complaint with askgamblers. Next instance for me would be the MGA.

I keep you guys up to date.

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Danodeluxe

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

10th Feb. 2021, at 01:06 pm CET#7
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Hello Community!

Was informed today via email from the casino that you have paid out the 5k!

I would like to thank CARO from the GJ team again, I do not think it would have been possible so quickly without your help!


Thread can therefore be closed !

Many greetings

Daniel

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Sabine
Experienced

[solved] EnergyCasino allegedly not receiving payments via SOFORT!

10th Feb. 2021, at 01:10 pm CET#8
0 Likes

Nobody has liked this post so far
Since the TE has successfully received his payout, I am closing the thread.

This thread was closed

This post has been translated automatically

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