[solved] Bwin is impossible

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Anonym

Topic Creator

Former Member

29th Dec. 2020, at 06:33 pm CET#1

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Hello everyone, I hope someone can help me here because I do not know what else to do

On 23.12 I deposited at bwin for the first time. 20€ via Rapid Transfer, which is offered separately as a payment method. So not via Skrill registration or something.

The 20€ was not booked to my player account, but booked back again.
The 20€ I still do not have on my account.

It's not much money, but I would like to have it back

The reason for the chargeback was that the account from which was deposited, allegedly does not belong to me. In the Live Chat as well as by mail contact I sent the support then a pdf file of the transfer receipt. Where clearly my name as well as my bank details. Bwin first accused me that the account from which was deposited does not belong to me. I have then finally made it clear that it is my account.

Today I received another mail from bwin that it would not be because (I was clearly told in previous mails that this was the reason), but that my Deposit data does not match the data I have stored at Skrill. Now they suddenly come to me with the reason around the corner.

The strange thing is that I have no account with Skrill, I have never registered with Skrill, also no data specified or otherwise

In another online casino, which also follows the strict new rules and everything is quite clear and known, I constantly pay in via Rapid Transfer, most recently yesterday, never had any problems never was anything charged back I was never accused that my account does not belong to me. So why do I have such problems at bwin. I would like my 20€ back as I said it's only 20€ but it's my money. I may not use it well, would also like to play at bwin after theater not at all will distance myself from the casino

Hopefully someone has a helpful Tip maybe you have made similar experiences with this casino

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Amateur

tEquilA

Forum posts: 219 Member since: 08.06.2019

[solved] Bwin is impossible

29th Dec. 2020, at 08:56 pm CET#2

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I do not understand. What do you mean that the money was returned? From the bwin account quasi as a payout to the bank account? And the payout has then triggered Bwin, right?

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Amateur

tEquilA

Forum posts: 219 Member since: 08.06.2019

[solved] Bwin is impossible

29th Dec. 2020, at 08:59 pm CET#3

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Rapidtransfer is like Skrill. Same company, different method. Do you have a different address in your bwin account than the one you are registered with at your bank?

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Rookie

uno122085

Forum posts: 21 Member since: 17.08.2019

[solved] Bwin is impossible

29th Dec. 2020, at 09:08 pm CET#4

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Hey,

had the same problem a few months ago! My advice to you is, 1) Keep calm, 2) The support of bwin again describe the situation and (very important!) Suggest a compromise such as possibly a freebet in the value of the payout or something similar, ok? To get the 20€ back booked should prove to be difficult, because Rapid Transfer is a "problem" here. But you should get a compensation credited, even if it seems difficult, the magic word here is to remain "polite and factual". Good luck from me!

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Anonym

Topic Creator

Former Member

[solved] Bwin is impossible

30th Dec. 2020, at 04:55 pm CET#5

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Hello, I am polite and factual, but I also have no patience for this back and forth
First they accused me that the bank account is not mine. Then, when I could prove this, they came up with a completely different reason, I allegedly had an account with Skrill I have as I said, never with Skrill a registration or the same abgeschloßen and as already mentioned, the Deposit works the same way in another casino excellent last deposited 2 days ago there I had and have never problems

I would like there actually reluctantly a credit or otherwise I will not play at this casino

I had deposited, the money was not even credited to the player account it was booked directly back to the account from which was deposited. So they said to me in the Live Chat, where I already almost daily describe the situation in detail and still do not get anywhere. My data at bwin are all truthfully specified. The data of my bank account I do not have to leave when registering at bwin the bank account but rightfully belongs to me name is on my bank card, name and address on all account statements

In the first mail from bwin it also says that the money will be returned and as soon as the Verification is finished, I will receive the money within 2 to 6 hours on my account

Have written yesterday to the mga, unfortunately, this is not responsible for such matters but the regulatory authority in Gibraltar. I have asked for contact details and am now waiting for an answer.
Normally I do not organize a theater because of 20 € here it is me but not about the money I play 20 € in 5 minutes that does not hurt me, it's about the principle and I will certainly give this casino nothing

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Anonym

Former Member

[solved] Bwin is impossible

31st Dec. 2020, at 12:03 am CET#6

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FroleinIbr wrote on 12/30/2020 at 4:55 pm: Hello, I am polite and factual, but I also have no patience for this back and forth
First I was accused that the bank account is not mine. Then, when I could prove this, they came up with a completely different reason, I allegedly had an account with Skrill I have as I said, never with Skrill a registration or the same abgeschloßen and as already mentioned, the Deposit works the same way in another casino excellent last deposited 2 days ago there I had and have never problems

I would like there actually reluctantly a credit or otherwise I will not play at this casino

I had deposited, the money was not even credited to the player account it was booked directly back to the account from which was deposited. So they said to me in the Live Chat, where I already almost daily describe the situation in detail and still do not get anywhere. My data at bwin are all truthfully specified. The data of my bank account I do not have to leave when registering at bwin the bank account but rightfully belongs to me name is on my bank card, name and address on all account statements

In the first mail from bwin also says that the money will be reversed and as soon as the Verification is completed, I will receive the money within 2 to 6 hours on my account

Have written yesterday to the mga, unfortunately, this is not responsible for such matters but the regulatory authority in Gibraltar. I have asked for contact details and am now waiting for an answer.
Normally I do not organize a theater because of 20 € here it is me but not about the money I play 20 € in 5 minutes that does not hurt me, it's about the principle and I will certainly give this casino nothing.

if you have no account with skrill, how is it possible to deposit with it? bank transfer I always take Klarna, and that gives no problems.

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Anonym

verified

Former Member

[solved] Bwin is impossible

31st Dec. 2020, at 01:04 am CET#7

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Liked this post: Anonym

Herould wrote on 12/31/2020 at 00:03 PM

if you don't have an account with Skrill,how is it possible to Deposit with it?bank transfer I always take Klarna,and that doesn't give any problems.

Paysafecard e.g. ran with me yesterday at Wildz via Skrill... for whatever reason, I have not investigated further and also have no account

-- Edit font color --

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Anonym

Topic Creator

Former Member

[solved] Bwin is impossible

31st Dec. 2020, at 02:39 pm CET#8

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Herould wrote on 12/31/2020 at 00:03 PM

if you don't have an account with Skrill,how is it possible to Deposit with it?bank transfer I always take Klarna,and that doesn't give any problems.

Read my post properly and the comment don't feel like repeating myself all the time

I wanted to ask for help here and not open a discussion round! If you are looking for topics to discuss then please keep looking. Thanks

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Anonym

Topic Creator

Former Member

[solved] Bwin is impossible

31st Dec. 2020, at 02:44 pm CET#9

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Autonym wrote on 31.12.2020 at 01:04
Paysafecard e.g. ran with me yesterday at Wildz via Skrill... for whatever reason, have not investigated further and have there also no account

-- Edit font color --

Rapid Transfer runs apparently also via Skrill, although I always Deposit with Rapid Transfer I never have to use any non-existent Skrill data for the deposit I just enter the IBAN and BIC and is carried out by the online banking.
What should I do with Skrill I have never needed and do not need.

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Expert

TranceBabe

verified

Forum posts: 1.220 Member since: 23.04.2018

[solved] Bwin is impossible

31st Dec. 2020, at 06:48 pm CET#10

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Liked this post: Anonym

Skrill [sup] ® [/sup] is a registered trademark of Skrill Limited. Paysafe Payment Solutions Limited trades as Skrill, Rapid Transfer and Skrill Remittance and is regulated by the Central Bank of Ireland. Skrill Prepaid MasterCard is issued by Paysafe Payment Solutions Limited, as an Affiliate partner of Paysafe Financial Services Limited, under license from Mastercard. Mastercard [sup] ® [/sup] is a registered trademark of Mastercard International.

Maybe your problem is related to this:

https://www.forum-gluecksspielsucht.de/forum/index.php/topic,4083.0.html?PHPSESSID=c0b871876ae186388d431503ef046bf7

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