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# Other Casinos #: SlotVibe, Free Spins & Bonus Money was simply removed!

Topic created on 18th Sep. 2022 | Page: 1 of 1 | Answers: 1 | Views: 1,037
chrissitt89

SlotVibe, Free Spins & Bonus Money was simply removed!

18th Sep. 2022, at 06:44 am CEST#1
0 Likes

Nobody has liked this post so far
After initial joy about free spins which were also sent to me by Slotvibes via email.
After about the 34th spin of 100Spins (6,40€) Suddenly repeated for the second time the game closes, spins and the money was simply removed.
5 minutes before it was still said from the support Live Chat: you are welcome here. We will be happy to help you!

Now, in response to my inquiry, they say: I see that Bonuses are no longer available to you.
From now on you can only play for your real money.
However, you can Deposit, play and withdraw the money at any time.
As soon as we see that your bonus ratio drops, you will be able to receive our bonuses, open level rewards and also participate in tournaments.
Thank you for your understanding!

Now they are available, playable. Then in the game and in the middle of the game I just get the money and free spins taken away.

No, I have absolutely no understanding for that!

https://im.ge/i/12GaSJ

Support:Sorry for this inconvenience. The bonus could not be added because you cannot have bonuses now. We can offer you loyalty bonuses only for real money losses.

If you have any further questions, please contact us again.
Wish you the best!

------------------------------------------------------------------------------
It's not right to steal people's time like this, thinking that you have won something and finally just snatching it from the player and deleting it.

My recommendation: Give SlotVibe a wide berth, save your money, time and nerves here.


------------------------------------------------------------------------------------------------------------------------------------
Chat history

................................

Steffany
05:05:38 am

Could you send a screenshot of email with this promo, please? Our email, your email, and the date should be visible 🙂


Bild_2022-09-18_050549652.png

Steffany
05:06:58 am

Give me few minutes to check your account, please.

Me
05:07:06 am

ok
got the email twice. Once in English and once in German

Steffany
05:09:55 am

Thanks for waiting. I've added the bonus for you. 🙂 Please, rate the chat as "Good" in case you were satisfied with customer service
Please, rate the chat as "Good" in case you were satisfied with customer service.

I
05:10:47 am

Thank you

Steffany
05:11:09 am

You are always welcome! Have a nice day 🧡

You rated our customer service as good

05:25:35 am

You left the following comment: Fast, friendly, good service! Top

05:26:00 am

I
05:27:23 am

Hello? wy u cancel my freespins?
i cant start

Bild_2022-09-18_052923152.png

Steffany
05:33:45 am

I just added your bonus again. To activate your Free Spins, please open your Profile, then Bonuses tab and click "Activate" button.

I
05:34:01 am

ok, thank you
no i have it
thank you very much


Steffany
05:36:00 am

You are more than welcome. We are always glad to help!

I
05:37:00 am

lol i have play
6,40 and my 34.spin
Game close
and everything is gone again
had played normally, suddenly everything was gone. I have this for the first time.
Is that up to you?

Steffany
05:42:52 am

As I can see, bonuses are not available for you anymore.
From now you can play only for your real money.
You can still make deposits, play and withdraw the funds.
As soon as we see your bonus ratio lowerers you'll be able to get our bonuses, open level rewards and also participate in tournaments.

Thank you for understanding!

I
05:47:54 am

Only now they are available and twice in a row. Which you sent me via e-mail. Then got ingame and in the middle of the game I get the money and the free spins simply taken away.

No, I have absolutely no understanding for that!

Steffany
05:51:45 am

Sorry for this inconvenience. The bonus couldn't be added because you can't have any bonuses now. We can only offer you loyalty bonuses for real money losses.
In case you have more questions please don't mind contacting us again.
Wish you all the best!

Steffany archived the chat

06:03:19 am

After initial joy about free spins which were also sent to me by e-mail from Slotvibes.
After about the 34th spin of 100Spins (€6.40) Suddenly repeated for the second time, the game closes, spins and the money was simply removed.
5 minutes before that, the support live chat said: You are welcome here. We're here to help!

Now my query says: I see that bonuses are no longer available to you.
From now on you can only play for your real money.
However, you can deposit, play and withdraw the money at any time.
As soon as we see your bonus ratio going down, you can get our bonuses, open level rewards and also join tournaments.
Thank you for your understanding!

Now they are available, playable. Then in the game and mid-game I just get the money and free spins taken away.

No, I have absolutely no understanding for that!

https://im.ge/i/12GaSJ

Support:Sorry for the inconvenience. The bonus could not be added because you cannot have any bonuses now. We can only offer you loyalty bonuses for real money losses.

If you have any other questions, please contact us again.
Wish you the best!

-------------------------------------------------- ----------------------------
It's not okay to waste people's time thinking they've won something and then just end up snatching it from the player and deleting it.

My recommendation: Avoid SlotVibe, save your money, time and nerves here.

06:15:58 am

You rated our customer service as bad

06:15:58 am

Edit by Sabine: Private data removed




This post has been translated automatically

gamble1
Icon

SlotVibe, Free Spins & Bonus Money was simply removed!

18th Sep. 2022, at 08:40 pm CEST#2
0 Likes

Nobody has liked this post so far
Basically, it is the casino's right to cancel Bonuses if they feel that you are not entitled to them

For customer loyalty and customer satisfaction is such behavior of course absolutely counterproductive

My Tip draw your conclusions from it there are enough casinos that want your money there you can choose it freely where you want to lose it and if you think you need such a customer unfriendly store you do not then that's your right because free spins in the game to simply delete wow there is only rarely and I would play there to 100% no more

This post has been translated automatically

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