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# Other Casinos #: SlotV conversion, I have a problem. (Page 2)

Topic created on 31st Aug. 2021 | Page: 2 of 2 | Answers: 12 | Views: 2,863
Falke
Expert
I mean, imagine your bank deletes your entire balance with the reason of some conversion (which you as a customer are not interested in). But your bank is still open, your account still exists and you can Deposit money as usual. Who would ever accept such a thing? Contact the German licensing authority and tell them what kind of crooks they are.

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Krabbenburger
Experienced
Do not put up with this !
File a complaint and if that does not bring anything to the Malta Regulatory Authority . The jurisdiction is in Malta not in Germany .
These scammers do not come through simply without notice to delete your balance including Deposit amount.
You are sure that there was no announcement by email that until day x all Bonuses must be converted?
If so, you are 100% in the right!

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Chrizzi
Experienced
tiams89 wrote on 01/09/2021 at 13:12: Ok an update.

As above 680€ bonus with about 180€ wager. (Deposit + 150% Deposit bonus).

Apparently I will not receive anything. I do not know what to do. Could have really used the money.

You should never play on Slot-V again a real scummy juice shop

" Could have used the money well "

Thanks for the warning though.

All the best

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