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# Other Casinos #: Slotmagie - Payouts do not arrive for 3 weeks

Topic created on 21st Sep. 2022 | Page: 1 of 2 | Answers: 10 | Views: 4,293
DerLorax
Experienced

Slotmagie - Payouts do not arrive for 3 weeks

21st Sep. 2022, at 03:24 pm CEST#1
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Hello all,
i am not the type of casino player who immediately cries "fraud", but at least I would like to post here once my miserably dragging experience with the support of Slotmagie.
Actually, it's just about two withdrawals from 26.+29.08. over 150 + 50 euros on my credit card, which are not shown until today. In addition, there was the following contact with the support, which develops into a test of patience:

2.9. placed that withdrawals are not yet there, although according to experience receipts on my KK after 2 days are always shown.
Answer: In our experience, it can take longer, if not there until Monday (05.09.), please contact again.

5.9. placed that withdrawals have not yet arrived.
Answer: Please send account statement from 27.8-5.9. (which I then did), Answer: There may be delays at banks, please end of the week if necessary report again.

9.9. placed that receipts are not yet there, answer: please send us account statement from 8/27-9/12.

16.9. I sent an account statement, a few days later, as I have only ordered an official account statement from Norisbank.
Answer: Thank you, but we need a statement by today.

So on the same day I created an account overview in online banking and sent it (not a legally binding account statement, but at least completely verifiable entries and withdrawals, I did not want to wait days for mail from Norisbank again)
Answer: Please send us a statement of account from 25.09 (meant was certainly the 25.08.) until today (here's already Loriot)

Thus again an account overview provided AND placed that I would have gladly now also times vouchers over the withdrawals, so that I can investigate even with my bank.
Answer: The request was placed with the finance department, we send the receipts as soon as we receive them.

21.9. Still no receipts received, so inquired.
Answer: the withdrawals were paid to KK ****1234, receipts only show internal numbers - so there is nothing.
I then asked if they could perhaps tell me the respective date of the payouts (one would like to have at least some information for the bank) and am now waiting again for an answer.

I would not say that they are cheating here and I think that I have actually shown enough patience, but at least the point has been reached that I would like to have this experience communicated here.
It is quite possible that it hangs somewhere at the bank, although this would only be the case with SlotMagie, because StarGames and BingBong payouts arrived in the meantime again as usual with me.

Likewise, it seems simply unserious, if you have to prove everything as a customer and prove, but on the part of the gaming house then the mere word should be enough. 🙄

So, now I have you with my annoying stuff zutextet, true to the motto "shared misery is half the misery" 😁

Keep you of course up to date and will now simply place times at my bank that Slotmagie on (m)a KK with at least the last 4 digits, which also correspond to mine, sometime in the last 3-4 weeks transferred 2 amounts 🥳




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hustlehoff
Expert

Slotmagie - Payouts do not arrive for 3 weeks

21st Sep. 2022, at 03:30 pm CEST#2
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That's annoying, something must have gone wrong from their side with payment on KK. My 800€ were in a few hours incl Verification on the same day still on my MuchBetter account.

In case of need to turn to the German license donor, and also threaten xD

Hope clarifies soon!

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DerLorax
Experienced

Slotmagie - Payouts do not arrive for 3 weeks

21st Sep. 2022, at 03:41 pm CEST#3
1 Like

Liked this post: Avatar von hustlehoff hustlehoff
Am there still too smooth set to already threaten 😁
Today I tried mybet and paid out 250. I am quite sure that this will also appear on Friday and just also assume a skew on the part of Slotmagie.
Can happen anything, but their assistance and troubleshooting is simply insufficient.
I will first get a confirmation from my bank, whether / that payments have not arrived. Then I have at least something for the licensor in hand.

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Anonym

Slotmagie - Payouts do not arrive for 3 weeks

21st Sep. 2022, at 07:10 pm CEST#4
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If I were you, I would contact the licensor or the official arbitration authority.

However, I can't find anything on their site. As I understand it, you have to report to Landesverwaltungsamt Sachsen-Anhalt(?).

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Tonkabohne
Top Member

Slotmagie - Payouts do not arrive for 3 weeks

23rd Sep. 2022, at 02:18 pm CEST#5
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Well and something like that gets a DE license

You can also play with the "illegal" ones.

The eiern also so with the payouts around ( not all )

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DerLorax
Experienced

Slotmagie - Payouts do not arrive for 3 weeks

23rd Sep. 2022, at 10:11 pm CEST#6
1 Like

Liked this post: Anonym
Royal777 wrote on 09/21/2022 at 7:10 pm: If I were you, I would contact the licensor or the official arbitration board.

Yet I can't find anything on their site. As far as I understand, you have to report to Landesverwaltungsamt Sachsen-Anhalt(?).

Thank you for the advice.

This afternoon (after 4 weeks have passed) I told the Saxony-Anhalt State Administration Office about the case and was asked to send Deposit slips, the payouts entered on SlotMagie and the chat history by mail so that the case can be processed there.

But either this has already been mirrored to Slotmagie or it is just a big coincidence, because just now I receive a mail from Slotmagie that the payment Provider has now confirmed that there were delays in the payouts, they will be sent again and I can expect the payouts soon.

A rogue who thinks evil of it 🤨😏

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DerLorax
Experienced

Slotmagie - Payouts do not arrive for 3 weeks

23rd Sep. 2022, at 10:21 pm CEST#7
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Tonka bean wrote on 09/23/2022 at 14:18: Well and something like that gets a DE license

Since can also play at the "illegal".

The eiern also so with the payouts rum ( not all )


actually, I feel at mybet and BingBong (so doof the awesome cool Antörner name is also and with this kind of vocabulary in about their newsletters are written 😂) quite well kept.


Many always complain about the regulations, but, so I now get the Slot Magic payouts, I have cleared quite well at the regulated gaming houses. Before I played at Platincasino, the balance ran down like nothing.

I'm probably permanently change the camp and will bingbongen. 🤗

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Anonym

Slotmagie - Payouts do not arrive for 3 weeks

24th Sep. 2022, at 08:44 am CEST#8
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DerLorax wrote on 09/23/2022 at 10:11 pm
I thank you / you for the advice.

Have this afternoon (after the expiration of 4 weeks) described the case to the State Administrative Office of Saxony-Anhalt and was asked to send Deposit slips, the payouts entered on SlotMagie and the chat history by mail, so that the case is processed there.

But either this has already been mirrored to Slotmagie or it is just a big coincidence, because just now I receive a mail from Slotmagie that the payment Provider has now confirmed that there were delays in the payouts, they will be sent again and I can expect the payouts soon.

A rogue who thinks evil of it 🤨😏

Postal 😅😅 made my day; I knew it...


Well, not mirrored, maybe one of the state administration office has sent n fax, or has called... Or a pneumatic tube...?

Anyway 😅😅..

Good luck that this will finally what with you!

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Whilm
Amateur

Slotmagie - Payouts do not arrive for 3 weeks

25th Sep. 2022, at 12:06 am CEST#9
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Instead of asking for bank statements all the time, you could/should have just asked the Provider

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gamble1
Icon

Slotmagie - Payouts do not arrive for 3 weeks

25th Sep. 2022, at 12:15 am CEST#10
1 Like

Liked this post: Avatar von garfield68 garfield68
DerLorax wrote on 09/23/2022 at 10:11 pm
I thank you / you for the advice.

Have this afternoon (after the expiration of 4 weeks) described the case to the State Administrative Office of Saxony-Anhalt and was asked to send Deposit slips, the payouts entered on SlotMagie and the chat history by mail, so that the case is processed there.

But either this has already been mirrored to Slotmagie or it is just a big coincidence, because just now I receive a mail from Slotmagie that the payment Provider has now confirmed that there were delays in the payouts, they will be sent again and I can expect the payouts soon.

A rogue who thinks evil of it 🤨

You have to imagine the MGA has been processing such things electronically for years and years and DE jumps on the bandwagon after years with a super cool strategy to protect players and you really still have to send the receipts by mail ? You really can't make this up

In a few years comes certainly the biggest episode of Verstehen sie Spaß because otherwise you can not really explain it

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