# Other Casinos #: Slotlords does not pay out wins

Mike78 wrote on 22.10.2024 at 13:14: Slotlords does not pay out wins

I've been pretty lucky and have won a lot. 44k in total. First I was then excluded from all bonus system. Then a week later my balance of 44k was set to 0 euros.

I'll copy the chat history with sem support.
Me:
My balance was 44k now at 0? What happened?
Chat:
One moment please! Thank you!

Me:
Of course

Chat:
Dear Mike, I'm sorry to inform you that the Tournament bonus you played with and won was granted to you by mistake due to technical problems. Your wins have been confiscated in this case. We apologize for any inconvenience this may have caused.
Please note that Bonuses and participation in the VIP program (receiving bonus points) are not available to you after the administration's decision, as the ratio of your bonuses to your depositors is high. You can only play for real money (deposited money), make real money bets and withdraw your wins.

As soon as we notice that your bonus rating decreases, you will be able to receive our bonuses, get new level rewards and participate in the tournaments.
thank you for your understanding!

Received email from slotlords:
Dear friend!

We are sorry to inform you that from now on you will only be able to play with real money without using bonuses.
However, this restriction is temporary: as soon as the bonus coefficient decreases, our promotions will be available again, you will be able to receive rewards for the opening levels and participate in tournaments.
Thank you for your understanding!
According to the email, I can receive rewards

Me:
That was a tournament win
And not a redemption bonus or vip bonus

Chat:
According to this email, you cannot receive tournament prizes as they are also designed as bonuses. You cannot receive any bonuses at all, and as I mentioned before, you were awarded a tournament bonus by mistake due to technical problems. I'm really sorry about that. Do you have any further questions?


Me:
That's not honest
Can you please transfer my last depositors? If I can't win? Goodwill?
Transfer back


You can receive rewards for the opening levels and participate in tournaments.
According to the email it sounds different

Chat:
I'm sorry, but this is not possible as there is no reason for it. I have already provided all possible information on this topic. Since you have no further questions on other topics, I am closing this chat to assist other customers. Sorry. Please feel free to contact us with any new issues or concerns. We will be happy to help you!
We are very sorry that you were dissatisfied with our service. We are very sorry that you were annoyed. We would like to apologize for the inconvenience.
Thank you for contacting the support team.
if you have any further questions, please contact us again in the chat.
good luck and have a nice day!

Fraud in my opinion

Edit by Julian: Font color has been adjusted

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zocker0815 wrote on 22.10.2024 at 18:16:

i'll translate that into German for you:



"i am the casino, and you, you dog, have made too many wins with our Bonuses, so we simply exclude you from it, only when you are deep enough in the red with real money deposits, you are allowed to play with bonuses again"...;)

why do you even play at such scam casinos?
for example, i play at DAMA casinos (lukydreams, justcasino, etc.) exclusively with bonuses and am actually in the black almost everywhere and nobody excludes me, you just have to play at the right casinos

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frapi07 wrote on October 22nd, 2024 at 6:25 pm:

What I would find interesting is if I understand this correctly.... The way I read it, the committee took place afterwards lol
So the player has won a large sum and afterwards the casino decides that he is excluded from bonuses. If I'm interpreting that correctly, then it's a nice loophole

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zocker0815 wrote on 22.10.2024 at 18:32

can of course be, but I think he was already excluded before that, and he had some if that's true as the casino writes the bonus unintentionally, they write technical effect but just think it went to all players and with him they probably made a mistake that he got it too xD

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zocker0815 wrote on 22.10.2024 at 18:16:

i'll translate that into German for you:



"i am the casino, and you, you dog, have made too many wins with our Bonuses, so we simply exclude you from it, only when you are deep enough in the red with real money deposits, you are allowed to play with bonuses again"...;)

why do you even play at such scam casinos?
for example, i play at DAMA casinos (lukydreams, justcasino, etc.) exclusively with bonuses and i'm actually in the black almost everywhere and nobody excludes me, you just have to play at the right casinos

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gamble1 wrote on October 22nd, 2024 at 7:51 pm:
This is also a Dama Casino! Would generally not play at casinos that exclude you from Bonuses either you get a bonus or not but if you are excluded from bonuses in a store because of a few NoDep wins speaks for me for rather third-class casinos

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Langhans_innen wrote on 22.10.2024 at 20:00:
Happened to me in no time at Mountberg. No more EZ bonus, no more no-deposits...the whole group. But they're not third-class, or weren't until then, in my opinion. They just treated me third class at some point

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Donnie wrote on October 22nd, 2024 at 8:15 pm:

I have to say that I have made depositors at Mountberg/Starscream from time to time, even though I didn't feel like playing, so I don't get blocked for bonuses. The free spins that you regularly get there are great and you can also choose the payout method. In general, I've deposited often in all of their booths, but significantly less in the last six months


I don't remember when or where this was written, but I do remember that a few isolated Dama Casinos are not supposed to be reputable. I don't know which ones they are, but it has already been posted

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gamble1 wrote on October 22nd, 2024 at 7:51 pm:
This is also a Dama Casino! Would generally not play at casinos that exclude you from Bonuses either you get a bonus or not but if you are excluded from bonuses in a store because of a few NoDep wins speaks for me for rather third-class casinos

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Malganes wrote on 07.01.2025 at 00:09: Well, what can I tell you, now I've been hit too. The SlotLords Casino does not want to pay out my win of almost 1k, as it looks like today. I thought long and hard about whether I wanted to announce it here, but then decided to go down this route. I'm sure there are others who also have problems with this casino, so maybe you can exchange experiences with them here.

I became aware of the casino through an entry in the no Deposit thread. A check at Guru revealed that this casino is rated with 7.2 / 10 points. So I registered there because it is rated well and is also a Dama Group casino. What's more, I have only good things to say about casinos from the Dama Group.

So I deposited €30 there with the 100% Welcome bonus and then scored a big hit on Razor Ways in the free spins. Was then able to get the wager through to payout. The first withdrawal request was made on 03.01.25 at 14:15. On 04.01.25, at 10:46 a.m., I received an e-mail that my withdrawal had been rejected, stating that I had to upload a bank statement. I had already uploaded my passport and proof of address in advance. The ID was accepted immediately. The proof of address was not accepted at first, but an inquiry in the chat revealed that they only wanted an original and that nothing could be made unrecognizable.

The current situation is that the chat is difficult or impossible to reach and when you do, you only get standard answers like: As I see the payout is being processed, it should go through. Give it some time. W as I see, your previous withdrawal was rejected because you had to upload proof of your address. You have done that. And right now, as far as I can see, your withdrawal request is being processed. I see that your documents have been transferred to our finance department. Our managers will review it and process your withdrawal very soon.

So far, no further steps have been taken. My documents that I was supposed to submit to verify my account have not even been checked yet. My withdrawal request is still pending. I keep being put off again and again. I'm starting to feel like I'm being taken for a ride. I've never experienced anything like this at a Dama Casino. My subsequent research has shown that there are also negative posts on Guru under Discussion. There are also a lot of negative posts on Trust, also regarding Verification and payouts. For example: Payout does not take place - Always deny verification.

GUTS, what a wall of text I've written now^^. Let's see what options are still available to me to get the money after all. In any case, I'm definitely not going to let up any time soon. Maybe you can think of something else? Thank you in advance

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frapi07 wrote on 07.01.2025 06:02:

It's been just under 3 days including the weekend. Don't you think it's too early to be skeptical and even assume that they won't pay out your win?

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Malganes wrote on 07.01.2025 at 15:00:

I'm so skeptical because I've never experienced anything like this at a Dama Group casino. Normally Dama Casinos pay out after 24 hours at the latest. At some casinos in this group, the money has even arrived within an hour. Believe me, I am a patient person and can wait a few days for the payout to be processed.


And now the big BUT: If after 3 days you check to see if everything is OK with this place and then find negative reviews online, it confirms my suspicion that not everything is above board, right? Then you submit documents to verify your account and these are simply ignored or not processed until today.

I asked in the chat how long it will take until my account is verified and my payout is processed. The answer I get is that my payout is being processed. But my account has not yet been verified by them and I have not received any confirmation that it has been verified. I'm starting to feel like I've already been taken for a ride.

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