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# Other Casinos #: Slothunter refuses to pay out and reduces my balance to 50€ (Page 2)

Topic created on 20th Feb. 2021 | Page: 2 of 5 | Answers: 48 | Views: 13,645
Hidaruma
Top Member

Slothunter refuses to pay out and reduces my balance to 50€

21st Feb. 2021, at 07:24 pm CET#11
1 Like

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The contribution of the TE reads for me, as if it was about the bonus 20 free spins. But it is about the Welcome bonus I suppose?

I would be interested in chat histories here. I myself have not had any problems with N1, so it is quite difficult for me to simply believe the described problem.

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gamble1
Icon

Slothunter refuses to pay out and reduces my balance to 50€

21st Feb. 2021, at 09:45 pm CET#12
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Hidaruma wrote on 21.02.2021 at 19:24 clock: The contribution of the TE let himself for me, as if it was about the bonus 20 free spins. But it is about the Welcome bonus I assume?

I would be interested in chat histories here. I myself have not had any problems with N1, so it is quite difficult for me to simply believe the described problem.

Of course, there are certainly also positive cases but let's be frank the fewest who arrive here report positively about casinos of the N1 Group

There are too many things with double accounts or such cases as here

This post has been translated automatically

domi2103
Rookie

Slothunter refuses to pay out and reduces my balance to 50€

22nd Feb. 2021, at 01:02 am CET#13
1 Like

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The terms and conditions actually state that the maximum payout of free spins without a Deposit is €50. In the Bonus terms and conditions, however, you won't find anything directly. Almost every casino in the N1 Casino group should have a maximum cashout. Is just the question of whether he got the free spins with a deposit or not. With the welcome offer he would have to get the money.
Wrong information is there just very annoying, you play just completely different.
But I have already read a few times that the casino values the terms and conditions more highly than the statement of an employee. Would not make me too high hopes, if the free spins were for free. Would confront the wrong statements of the support and hope that you meet at least in the middle.

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Hidaruma
Top Member

Slothunter refuses to pay out and reduces my balance to 50€

22nd Feb. 2021, at 08:45 am CET#14
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gamble1 wrote on 21.02.2021 at 21:45
Of course there are certainly positive cases but let's be frank the fewest who arrive here report positively about casinos of the N1 Casino group

There are too many things with double accounts or such cases as here

I read here to quite a lot of casinos negative contributions. And in almost all of these casinos, my experiences differ significantly (positive). I also lost 3,000 € because I had a second account (Vulkan Vegas). The accusation was just unfortunately true.


I think that many here simply do not always stay with the truth, or do not have all the facts on the screen. The casinos already earn a huge mountain of coal without fraud, especially since a violation of the terms and conditions is also not fraud or the like.

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brotbeutel
Amateur

Slothunter refuses to pay out and reduces my balance to 50€

22nd Feb. 2021, at 01:16 pm CET#15
1 Like

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Hidaruma wrote on 21.02.2021 at 19:24: The contribution of the TE let itself for me, as if it concerned with the bonus around the 20 free spins. But it is about the Welcome bonus I assume?

I would be interested in chat histories here. I myself have not had any problems with N1, so it is quite difficult for me to simply believe the described problem.

No, it is about another bonus. Slothunter gives out free spins from time to time. Since I had won quite a lot in the free spins, it had just interested me whether it is at all worthwhile to convert the result. Had I known that I have to convert just under 1500 and then only 50 € can pay out I would not have started the thing at all, the statement about that no max cashout is present had me but then of course irritated. Ultimately, it is yes 50 € free, even if I should have no success with my objection...I was just so annoyed because the support had just written to the conditions no max cashout and I had in between almost 7000 stand. I had also kept to all conditions. Unfortunately, I have requested at the first contact in which I inquired about the conditions no protocol to my email. Slothunter will be able to see the logs themselves and therefore they are guaranteed to be able to understand the statement of the support regarding the max cashout.

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Falke
Expert

Slothunter refuses to pay out and reduces my balance to 50€

23rd Feb. 2021, at 11:42 am CET#16
1 Like

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brotbeutel wrote on 02/22/2021 at 1:16 pm
No, it's about a different bonus. Slothunter gives out free spins from time to time. Since I had won quite a lot in the free spins, it had just interested me whether it is worth it at all to implement the result. Had I known that I have to convert just under 1500 and then only 50 € can pay out I would not have started the thing at all, the statement about that no max cashout is present had me but then of course irritated. Ultimately, it is yes 50 € free, even if I should have no success with my objection...I was just so annoyed because the support had just written to the conditions no max cashout and I had in between almost 7000 stand. I had also kept to all conditions. Unfortunately, I have requested at the first contact in which I inquired about the conditions no protocol to my email. Slothunter will be able to see the logs themselves and therefore they can also understand the statement of the support regarding the max cashout.

Yes, they just won't be interested in the statement.

I don't understand how employees can be trained so badly that they don't even know the most common bonus conditions that they have to deal with every day.

One of my worst experiences was just recently at a casino.

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Babouche

Slothunter refuses to pay out and reduces my balance to 50€

6th May. 2021, at 10:36 am CEST#17
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brotbeutel wrote on 20.02.2021 at 20:01: Online Casino: Slothunter.com (N1 Interactive Ltd)


Slothunter refuses to pay out and resets my balance to 50€.

I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, 5€ max bet, no max cashout)
I had the conditions confirmed by support staff member Emily in the live chat.
I adhered to these conditions consistently and was able to successfully convert my bonus. This was confirmed to me on the bonus page.
I requested a withdrawal of 500€ via Trustly, 500€ via bank transfer and 100€ via Paysafecard. Remaining balance was 917 €
A few minutes later I was logged out of my account. After I logged back in I only had a balance of 50€.
I contacted the Live Chat again and was connected to Mark. He told me that I had violated the Max Bet rule. I wrote him that this is not true and that this can be seen in the game history. I also had the confirmation in my profile that I had fulfilled the conditions. Then Mark wrote me there would have been a Max Cashout of € 50. This had confirmed me but Emily from the first support chat that this is not true. In the conditions, this was not listed. Reaction from Mark: Since kkann I unfortunately do nothing.

Hall
You have stolen 6700 euros from me
What have you done?


Edit: Answer text taken from the quote

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Babouche

Slothunter refuses to pay out and reduces my balance to 50€

6th May. 2021, at 11:13 am CEST#18
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Hello I have the same problem as the others
I have won almost 6500 euros but unfortunately .
What should I do

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gamble1
Icon

Slothunter refuses to pay out and reduces my balance to 50€

6th May. 2021, at 12:07 pm CEST#19
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Babouche wrote on 06.05.2021 at 11:13: Hello I have the same problem as the others
I have won almost 6500 euros but unfortunately .
What should I do.

There would be maybe more info good did you play with bonus ? If so how much? Bonus bought Risk used all you need to know to be able to give an answer

I don't think they stole your money because you just felt like it no offense but without more info it can be anything for now

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evopower140
Expert

Slothunter refuses to pay out and reduces my balance to 50€

6th May. 2021, at 01:49 pm CEST#20
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So N1 actually pays reliably and quickly and they are also really accommodating

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