# Other Casinos #: Rollino Casino

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Mallpall wrote on 06.05.2024 at 13:18: What a piece of garbage - even worse service is almost impossible. XD

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Langhans wrote on 06.05.2024 at 13:04: https://rollino.pro/de/page/bonus-terms

1.3. all wins received during the bet of the bonus are limited to a maximum payout amount of 5 times the bonus granted. Any balance in excess will be canceled prior to withdrawal.

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Langhans wrote on 06.05.2024 at 13:30:

30X D+B and then Max 5B is indeed cutthroat top tier

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CaNna09 wrote on 07.05.2024 at 07:56: This casino behaves more than strange!

I had the same problem back then and opened a case with the guru.



If you search the topic @ Google

Rollino Casino - The player has lost access to the casino's website.



Withdrawal was canceled and €93.75 is in my account!

I hope this is a bad joke

The whole thing was justified as follows

Please note that the withdrawal of 1000 EUR has been canceled by Rollino's financial department.
We would like to inform you that in accordance with the bonus rules, the amount of 906.41 EUR has been withdrawn from your gaming account:
1.3 Any wins you receive from wagering the bonus are limited to a maximum withdrawal amount that is five times the accumulated bonus amount. Excess amounts will be cleared before withdrawal.
The available payout amount is EUR 18.75 x 5 = EUR 93.75
Yours sincerely, Finance Department!


The whole thing was then answered by the guru with the following:

I apologize for the late reply.

Dear Rollino Casino representative,
We do not agree with the practice of limiting Bonuses multiple times, especially when the bonus in question is a Deposit bonus.
We believe that the bonus ends when the Wagering requirements are met. Once this condition has been met and the wins are capped in accordance with the Terms and Conditions, we see no reason not to consider further play as real money play.
We would ask you to reconsider your position and, once the player is verified, proceed with the full withdrawal of further wins.
I await your response.



The final answer from the casino is a hit!


Although we have not detected any violations in the processing of the player's cash and bonus funds, we respect your decision and have taken due note of it.

We also take into account the fact that the case was incorrectly processed due to a force majeure event - the website and email addresses are unavailable for a limited period of time due to unscheduled maintenance.
This is also the reason for the player's initial complaint to CasinoGuru.

As a kind gesture, we would like to resubmit the second withdrawal request of EUR 500 that was canceled for the player.

Nix1, please confirm that you are satisfied with depositing 500 EUR as withdrawable funds into your account and this complaint can be marked as resolved.

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My payout was also capped at 97€ and after I filed a complaint they credited it back to me and I was able to pay it out;)

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Marcowenner2209 wrote on 07.05.2024 at 09:27:
Hello, thank you. How exactly did you do that so I can do the same? I opened a case at Casino Guru with the same description as here. Do I just have to wait or take action? Thank you

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