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# Other Casinos #: Rembrandt Casino refuses payout of 4000,00 Euro

Topic created on 29th Mar. 2019 | Page: 1 of 2 | Answers: 10 | Views: 5,150
SVC-1

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 12:00 am CET#1
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Dear Forum Community,

where should I start.

First, it's best to introduce myself briefly:

I have been playing online for more than 10 years and am registered in several casinos.

I recently registered at Rembrandt Casino and deposited 20 euros via Paysafecard.

Despite the fact that I did not select a bonus when I deposited, my Deposit was automatically doubled.

Since this rather dubious procedure was already known to me from other casinos, I read through the bonus conditions and made sure not to break the 30% rule.

(At this time, unfortunately, the Live Chat was no longer online which could have canceled the unwanted bonus)

You probably guessed it I was incredibly lucky and won 4000.00 euros within 5-6 hours

After the bonus was completed (to 100%) I have increased the stakes but still not exceeded the 30% of the total bankroll.

So I requested a withdrawal and at the same time sent my documents.

Today, my withdrawal was canceled without giving any reason and a balance of 40.00 euros was returned to the casino account.

When I noticed this, I messaged the live chat and asked for clarification

There it was then said that I had violated the 30% bonus conditions although I had not selected a bonus.

Since I have often had problems with casino withdrawals, my sessions always run a desktop video (from deposit to withdrawal).

I have also informed the casino by e-mail and set a deadline for withdrawal minus the 10% transfer fee and -20.00 euros for the unselected bonus until 28.04.2019.

Now I am waiting for a response from the casino.

Perhaps there are others here who are also so or similarly.

Kind regards
SVC

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SVC-1

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 12:33 am CET#2
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Another small addendum:

After viewing the video (I have not yet had time to watch the whole video but only excerpts) can be seen in the course again and again that the connection is interrupted again and again in live games such as Roulette by NetEnt AFTER placing bets. After that, it takes a while until the bet was booked back or even completely gone

After a complaint in the live Blackjack chat, the balance or the bet is then suddenly back

UNBELIEVABLE EVERYTHING !

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Anonym

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 12:41 am CET#3
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I can not help you. But the servers of Netent have problems at the moment, that is not the casino.
For a Deposit of 20€, the maximum bet is 30% (6€)

Even if you come in the meantime on 1.000€ or in your case on an incredible sum of 400.000€, the stake may not be exceeded by 6€.

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SVC-1

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 12:46 am CET#4
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Hello Royal,

Even if that's the case with Netent's servers, I didn't select a bonus at all (I DON'T WANT A BONUS) and I have that on video

The 30% refers to the total bankroll see

"Placing single bets equal to or in excess of 30% or more of the value of the user's total balance (including any given bonus) until such time as the Wagering requirements for that bonus have been met is not permitted."

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Anonym

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 12:54 am CET#5
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SVC-1 wrote on 03/29/2019 00:46: Hello Royal,

Even if that's the case with Netent's servers, I didn't select a bonus at all (I DON'T WANT A BONUS) and I have that on video

The 30% refers to the total bankroll see

"Placing single bets equal to or in excess of 30% or more of the value of the user's total balance (including any given bonus) until such time as the Wagering requirements for that bonus have been met is not permitted."


First of all you should stay calm, friendly and objective. I do not know the casino, but fortunately it has a MGA license.
English is not my thing Then it would have been not 6€ but 12€.
If you have not exceeded this amount and have not violated any rule, then you will get 100% of your money.

The moderators of the forum will surely be able to help you. When making a Deposit, the bonus is often displayed "Hidden", which you must then deactivate.

As written above, this casino has a MGA license (probably real) . And that's where you should report

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SVC-1

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 01:01 am CET#6
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Thank you first of all for wanting to help !

As described above, I have given Rembrandt Casino a deadline of 04/28/2019 and am waiting for a response.

If I explicitly choose "I DO NOT WANT A BONUS" when depositing so in my opinion the casino may not simply override this and book this anyway. Otherwise you would not need to ask the customer by means of drop and down menu. But unfortunately this has happened to me again and again in my career and therefore also the video.

Unless Rembrandt agrees to pay out the amount, I will of course ask the MGA for help.

As a precaution, I have also requested the complete game history to compare everything with the video. With almost 4000 euros I make the effort with pleasure.

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Bvb1995
Expert

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 01:38 am CET#7
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If you have bonus even if it is voluntary you can not play with it

But wait until the support it stoniert as soon as you make 1 turn you have accepted it

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SVC-1

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 01:46 am CET#8
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Hello Bvb1995,

i do not play only since yesterday and thus I have also followed the rules as described above after the bonus was posted despite not wanted.

Anscheind are here probably some FOR the casinons and hide facts completely?

Why also always ... hmmm...

The fact is, with high wins you are always at the mercy of the casinos that do not want to pay out.

Whether the MGA is involved or not, the result will show.

Whether it is the bonus rules or sonsitge violations or obiöse multiple registrations to Manipulation of Roulette or sports betting goes

Schönreden you can do anything !

To follow the question, why one plays at all. Of course, every player chases a win and sometimes completely fades things out

It's just fun... only you want fair way also his win.... IF one wins then times. MINUS 250 k in all the years are certainly not little.

Since one is pleased of course times around a small repayment of 4 k

yes... so it is....

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MisterL
Expert

Rembrandt Casino refuses payout of 4000,00 Euro

29th Mar. 2019, at 03:28 am CET#9
1 Like

Liked this post: Avatar von SVC-1 SVC-1
had the same problem once at madame chance (or reload is called) not get money at the three B-ets Rembrands casino winner
i do not even play freegames they are so crappy as many other casinos also advise everyone to play away from these casinos

after some time playing online you get a sense of who makes problems

may the force be with you

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SVC-1

Rembrandt Casino refuses payout of 4000,00 Euro

30th Mar. 2019, at 02:13 am CET#10
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Hey MisterL,

thanks for your contribution

I totally agree with you that over time you develop a feeling for "black sheep" and try to protect yourself accordingly.

However, I will not let go with this casino until I receive my money.

If everyone gives up right away, then nothing will change.

I'll wait another 2-3 days and then send a mail with all the information and just also excerpts from the video to the MGA.
(I just have to somehow remove the sound or some unpleasant sounds (PROOOOST :'().

I will keep you up to date and keep your fingers crossed as you continue to gamble .

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