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# Other Casinos #: Rembrandt Casino does not pay out 1400€

Topic created on 18th May. 2022 | Page: 1 of 1 | Answers: 8 | Views: 5,271
AndreFCN

Rembrandt Casino does not pay out 1400€

18th May. 2022, at 07:08 pm CEST#1
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Afternoon,

I hope someone can help me, or maybe just give me an opinion on my understanding of the T&Cs.

I signed up at Rembrandt Casino based on a recommendation from a German streamer. Initially, I have unfortunately not read the bonus conditions whereby I wanted a withdrawal of 3500 € Tätigen. This was rejected with the reason, I have violated the bonus conditions. What was then also so.
I have the bonus conditions in the live support explain again and have always done well. In the terms and conditions is the following
Placing single bets of at least 30% of the value of the user's starting balance (deposit plus bonus) or a maximum of €8 per spin and 50 cents per line until the turnover requirements for this bonus are met is not allowed.

For me, that means a maximum of €8 per spin. I then asked Live Support if I was in violation of this when buying free spins over €8. They told me that I can buy free spins as long as I stay under the 30 percent rule. There was no mention of the 8€.

Now I have bought free spins on a few games for a maximum of 32 euros. I got a Deposit of 150€+75€ bonus. So the 30 percent limit would be 67,5€.
The casino says I have violated the bonus conditions.

How much do you? I am grateful for any help!

This post has been translated automatically

Butterbrezel
Elite

Rembrandt Casino does not pay out 1400€

18th May. 2022, at 07:24 pm CEST#2
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AndreFCN wrote on 05/18/2022 at 19:08: Good day,

I hope someone can help me, or maybe just give an opinion on my understanding of the T&Cs.

I signed up with Rembrandt Casino based on a recommendation from a German streamer. Initially, I have unfortunately not read the bonus conditions whereby I wanted a withdrawal of 3500 € Tätigen. This was rejected with the reason, I have violated the bonus conditions. What was then also so.
I have the bonus conditions in the live support explain again and have always done well. In the terms and conditions is the following
Placing single bets of at least 30% of the value of the user's starting balance (deposit plus bonus) or a maximum of €8 per spin and 50 cents per line until the turnover requirements for this bonus are met is not allowed.

For me, that means a maximum of €8 per spin. I then asked Live Support if I was in violation of this when buying free spins over €8. They told me that I can buy free spins as long as I stay under the 30 percent rule. There was no mention of the 8€.

Now I have bought free spins on a few games for a maximum of 32 euros. I got a Deposit of 150€+75€ bonus. So the 30 percent limit would be 67,5€.
The casino says I have violated the bonus conditions.

How much do you? I am grateful for any help!

Welcome to GJ.
Emotionally I understand there of course you as a player, AGB technically but the casino.
It says 8.00 EUR per ROUND, not 8.00 EUR per SPIN. A free play purchase can therefore be considered a round.

This post has been translated automatically

gamble1
Icon

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 01:23 am CEST#3
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AndreFCN wrote on 05/18/2022 at 19:08: Good day,

I hope someone can help me, or maybe just give an opinion on my understanding of the T&Cs.

I signed up with Rembrandt Casino based on a recommendation from a German streamer. Initially, I have unfortunately not read the bonus conditions whereby I wanted a withdrawal of 3500 € Tätigen. This was rejected with the reason, I have violated the bonus conditions. Which was also true at the time.
I have the bonus conditions in the live support explain again and have always done well. In the terms and conditions is the following
Placing single bets of at least 30% of the value of the user's starting balance (deposit plus bonus) or a maximum of €8 per spin and 50 cents per line until the turnover requirements for this bonus are met is not allowed.

For me, that means a maximum of €8 per spin. I then asked Live Support if I was in violation of this when buying free spins over €8. They told me that I can buy free spins as long as I stay under the 30 percent rule. There was no mention of the 8€.

Now I have bought free spins on a few games for a maximum of 32 euros. I got a Deposit of 150€+75€ bonus. So the 30 percent limit would be 67,5€.
The casino says I have violated the bonus conditions.

How much do you? I am grateful for any help!

The problem is these rules are written as a kind of either or because there are people for whom the 30 percent rule applies and for others the 50 cent per line but in any case the limit of 8 € applies that can be understood as depending on which is reached first

You could only try if the support staff have explicitly written that only the 30 percent apply there on goodwill to achieve something because misunderstandings can happen yes usually there are also some casinos that see their mistakes then only I have to the casino unfortunately no experience at all

This post has been translated automatically

AndreFCN

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 06:24 am CEST#4
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Good morning,

Thank you for the answers!

I have already argued that yes I bought several rounds when buying free spins. If you take it with the example of 32 euros: 32 euros purchase, for that 10 rounds, would be 3.20 euros per spin. Is of course all a matter of interpretation
Also, I really explicitly asked the support. The answer was that free spin purchases are allowed, I just must not break the 30% rule. Was unfortunately in Live Chat, so I have no history. I have addressed this by mail and only came the answer that this can not be and the casino insists on his opinion.

This post has been translated automatically

upola
Legend

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 10:33 am CEST#5
1 Like

Liked this post: Avatar von moody moody
Since you will have little chance.
The support staff are not always the brightest and sometimes like to give fuzzy statements. For the casino only the terms and conditions count.

This post has been translated automatically

gamble1
Icon

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 11:16 am CEST#6
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upola wrote on 19.05.2022 at 10:33: Since you will have little chance.
The support staff are not always the brightest and also give times like fuzzy statements.for the casino only counts the terms and conditions.

Nevertheless, you must be able to ask as a customer in case of doubt the support for that they are there and if there is a mistake is made but it is not the fault of the customer, especially since he has explicitly asked because he did not understand something

This post has been translated automatically

AndreFCN

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 03:59 pm CEST#7
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Yes, that's what I thought. I told the casino they should cancel the bonus and pay out my Deposit again (my balance was set back to 225€) The answer was that I still have to convert the 150€ once. I find this a cheek.

This post has been translated automatically

upola
Legend

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 04:52 pm CEST#8
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gamble1 wrote on 19.05.2022 at 11:16 am
Nevertheless, you have to be able to ask as a customer in case of doubt the support for it are there and if there is a mistake is made but it is not the fault of the customer especially since he has explicitly asked because he has not understood something

He has yet asked the support and received a vague answer.
The casino takes but nothing of it and refers to the terms and conditions.

I think this is also crap, but what should the TE still do, hope for goodwill.
You know yourself how the casinos react to it, in most cases there is nothing.

This post has been translated automatically

AndreFCN

Rembrandt Casino does not pay out 1400€

19th May. 2022, at 06:58 pm CEST#9
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upola wrote on 19.05.2022 at 16:52
He asked the support after all and received a spongy answer.
The casino takes but nothing of it and refers to the terms and conditions.

I find that also shit, but what should the TE still do, hope for goodwill.
You know yourself how the casinos react to it, in most cases there is nothing.

Yes exactly and so it is now. With is not even my Deposit without once convert again paid...

This post has been translated automatically

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