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# Other Casinos #: Rejected depositor from casino was debited from account

Topic created on 20th Feb. 2024 | Page: 1 of 1 | Answers: 3 | Views: 1,092
crimo110
Hello and good evening. Perhaps I can find an answer here.
I made a depositor at Lucky Hunter on February 12th.
With my EC card, which is also a Mastercard. I selected the credit card function
The depositor was declined in the casino under transactions.
It was debited from the MasterCard.
According to the support team, I should wait 5-7 days, as in such cases the money will be refunded. Of course this was not the case. I took a photo from online banking and sent it to them. I was then told that the payment Provider was not one from the casino......???
Now they want a PDF file of my account statements. But I can only send them at the beginning of the month when the statements are online....is this a stalling tactic?
Or could I post the payment back as I have not received the "goods"? I haven't had a problem like this before and maybe someone can help me.
Thank you

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Langhans_innen
Expert
Hello Lucy,
you used to be in No Angels, didn't you? Also, you've just won the jungle camp Sorry, the avatar triggered me so hard... Back to your question: weren't you worried the other day that you'd come to their attention because of all your bank transactions? I would think about an alternative payment method if you are obviously very active in this area. However, this doesn't help with the current case and is therefore just a general thought

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crimo110
Exactly, I had that, but it was all sorted out...... The win was also paid out.
But now the money that was rejected and then went out of the account anyway......
Thanks for your words anyway

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crimo110
Of course, they can't find the transaction on the bank statements today.
Excuse after excuse. I couldn't take a screenshot because the app doesn't allow one. Suddenly they find the transaction and are working on it.
Please if anyone knows about chargeback, I did not receive a would be so to speak. The payment was declined in the casino but debited from my account.
I would be grateful for any tips

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