# Other Casinos #: Refusal of payment at https://www.betamo.com/de
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Refusal of payment at https://www.betamo.com/de
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I don't know if Betamo (casino) is listed here, I didn't find the list.
https://www.betamo.com/de/profile
What is the issue?
since a few months, I play at Betamo, only with small amounts, (occasional player) and so I have accumulated a win of 1000 €.
Betamo works with the financial service Provider Trustly together, deposits, were no problem, and also a few smaller payouts up to 300 € were carried out after one, two weeks of hickhack.
Now, however, I am for two weeks with the casino, and the financial service provider fully in the clinch. Although my Verievizierung, by happened payouts are long confirmed, they suddenly demand a new ID proof of me.I have now made over 25 requests for withdrawal, all canceled, hardly that they were requested, sometimes the documents were not straight on the table, sometimes there were no photos, (PDF and scans are not accepted) sometimes they were too dark or too light, I should prove my proof of ownership with name and address on a current bank statement, they wanted a phoneab.And although all criteria were met each time, they always find something that justifies a cancellation in their eyes.
Even if out of 6 uploaded documents, 1 does not meet the requirements, that is a reason for them to discard the entire application! instead of just the one document.
about the service, no help is to be expected, since there only again and again to the demands of the service provider reference is made.also the support is no help, here I do not even get an answer.
It is here impeccable, harassment, a stalling tactic that I am no longer willing to accept so.all attempts to talk to the casino, or the Finanzdiensleister, always end in text modules.
Meanwhile, I am so angry that I have brought a public complaint to the Bafin, the 'way, against the service provider Trustly, where I was promised by phone the acceptance of the complaint, because such behavior is unworthy of a service provider, and he runs the Risk of losing his license...The problem...this process can take up to half a year, you will first try to contact Trustly aufunehemn, and reproach him for his behavior, then the further steps will follow if Trustly does not respond.
All in all, this does not solve my current problem of getting my money.I hope you have some way to help me, I am happy to post the conversation with Trustly, the rejections, and everything related to this case publicly.
Thank you in advance for your efforts.
best regards Klaus
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Refusal of payment at https://www.betamo.com/de
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Betamo belongs to N1 and they are not very payout friendly.
You will not have much choice but to follow the demands of the casino or open the pogg, casinomeister or askgamblers a complaint, but this will probably not be very successful
What I don't understand:
1. Why are you still playing at this casino, even though there have already been problems there with small amounts?
2. If there are indeed problems with the documents, best to scan ALL once completely new.
3. Seriously BaFin? Trustly? What exactly does Trustly have to do with this? Right, nothing. What answers should they send you?
Sending a financial authority from DE anything at all with OCs is already slightly, well, stupid
4. Again, Trustly has 0.0 to do with the matter and is not the financial service provider, but only the payment provider. You can't expect any information from them
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Refusal of payment at https://www.betamo.com/de
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Simply put on a table so that all corners are visible and photographed with the phone!
Edit: Link inserted incorrectly.
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Refusal of payment at https://www.betamo.com/de
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Hello, MarcT22186
Point 1.
I have only ever continued to play with what exceeded the win of 1000 €,until the supposed payout, then the account should be deleted.Or should I give away 1000€ without a fight?
Point 2.
Everything about 20x made again, and always rejected.
Point3.
Apart from whether the refusals of withdrawals come from Trustly or the casino, Sweden is a member of the EU, and Bafin, is responsible for all eu affiliated payment providers and financial service providers, as licenses are issued from here.
If I had been completely wrong, Bafin would have told me, but they didn't, instead they accepted the complaint, and it is now being processed.If it is indeed the case that Trustly has 0.0 to do with it, and it is solely the casino, the complaint will be withdrawn, and good.
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Refusal of payment at https://www.betamo.com/de
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In all your considerations you have forgotten only one thing, you are playing illegally and because of that no one, really no one is accountable to you or in good German...if a casino does not pay out you have had bad luck and furthermore you have nothing in your hands to take action against such a casino.
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Refusal of payment at https://www.betamo.com/de
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As Ichbins2018 already wrote, the big problem is that you have already made yourself liable to prosecution under German law.
To voluntarily tell this to a federal authority is at least extremely brave
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Refusal of payment at https://www.betamo.com/de
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Ask Caro who can certainly help you.and also turn on Guru, they make real pressure.have I also done, and then got my money.
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Refusal of payment at https://www.betamo.com/de
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You will have no choice but to follow the casino's requirements regarding your documents.
Furthermore, you are free to forward your case to the MGA
You can also contact Askgamblers, Casinoguru, Thepogg and Gamblejoe.
However, one thing is absolutely mysterious to me but vill you can enlighten me times!? ... what has Trustly as a payment service Provider to do with the whole thing, if the casino refuses you the payout?
Trustly only handles the payment transactions. If the casino does not order a payment, Trustly has absolutely nothing to do with it.
Of course your case was accepted, but there will be absolutely nothing.
Furthermore, it is really brave (as already mentioned) to report your problem as a player from Germany to a federal authority! If that does not backfire...
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Refusal of payment at https://www.betamo.com/de
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Hi,Ichbins2018
i am quite clear about what gambling in Germany, about casinos is not allowed.
Point 1.
Since I ask yet, wasaum on a page like this, is not explicitly pointed out, why Fehrnsewerbung in the large Stiel is allowed at all, because here is called to a crime.
point2.
Each Casino, knows thus, which they act illegally, they act thus in the full consciousness, deliberately, to a criminal offence on zufordern.
Why was never from whom also always, (e.g. Abmahnkanzleien) or the gambling supervision, Starfanzeige gestell?
Point 3.
What the casinos v. also know, only the public not, you can read here.
Mfg.Klaus
Edit: Link removed - foreign advertising + font color adjusted
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Refusal of payment at https://www.betamo.com/de
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Hello Silence,
The payout refusals, were so obscure, that I did not know whether they came from the bank, or the casino. Meanwhile, I had started a new attempt, with another bank, and was rejected, I am also smarter, and know that it is the casino.
The complaint was withdrawn, with the explanation that it is a mistake, and the casino, and not the bank,
Responsible.This was confirmed by Bafin.
mfg.Klaus
Edit: Schirftfarbe adjusted
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