Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Real data abuse Slotilda

Topic created on 27th Jun. 2019 | Page: 1 of 3 | Answers: 26 | Views: 7,215
Verzweifelt38

Real data abuse Slotilda

27th Jun. 2019, at 12:17 am CEST#1
0 Likes

Nobody has liked this post so far
Hello all,
I got a call and was asked if I deposited money. I first thought it was a scam call, foreign number and I didn't understand the name either. So I asked and it was explained to me that it was a cssino and that large deposits were made and they want to know if I authorized it. I denied and then they asked me to say my username, which I couldn't because I had never created an account
The caller said he would pass it on and I would hear back.

I then reported this to the bank, they were able to recover 2x 500 euros. 2000 Euro not. Everything happened in one night

After weeks, the casino contacted me and announced that MY account was closed due to lack of verification.
I wrote back that it is not my account and that it is of course in my mind that there is no account in my name.
And since my data has been misused, that the whole thing goes into review and they get back to me

Then I was asked to submit the complaint to the bank, I sent further correspondence, because my account was first closed for security and I had to apply for new access data.

No one had my data, so I think as a layman I was hacked at some point.

When I sent all this, I was told today that I will not get my money.

I called there and the employee just kept repeating that he can't do anything. Me either, put through nothing.

Then I wrote another mail and asked why now, although I have fulfilled all the conditions I do not get my money. After all, they have received it by fraud.

And they have deposited without having a verification.

On it came again, very close they could not do anything.

" Dear Xxxxx


As already mentioned, we are powerless in this case.

Your personal data is your responsibility, herewith we refer to the following points of the GTC:

5. RESPONSIBILITY OF THE PLAYER

5.5 The Player's login data is strictly confidential. The Player is obliged to keep his login data secret. The Player shall at all times use its best efforts to maintain the secrecy of its login data.

5.6 The Player should never write down, communicate or share passwords with other persons. The player himself is responsible for keeping his account details, username and password secret and confidential. Should a player reveal, share or lose their username and/or password, OCG cannot be held responsible for any resulting loss or damage. OCG employees never ask for a player's password.

5.8 The player bears responsibility for any unauthorized use of his/her username or password. The player is responsible for all activity on his account until OCG receives a report of abuse of an account.

More information can be found here: https://www.onlinecasino-eu.com/agb"

I replied to this again:

" Dear Sir or Madam,


You are not powerless.



I have taken full responsibility for my data.

Moreover, your policy refers to a PLAYER! But I have never had an account with you as a real person.

NONE of these points apply to me at all. How am I supposed to share data that I didn't even know existed!



You too can be hacked!



You don't want to pay back the money, although you know exactly that this is in no way ok in my case and you did NOT verify before depositing and then wrote and called me yourself!



I am facing a catastrophe and you are a company and you are keeping money which has been improperly paid to you.

I ask you again, are you really comfortable with this?

I work every day and now I have nothing at all and of course you can make a refund like any other business, something like that every company does in case of fraud or even goodwill etc. And that would be the way it should be.



I continue to politely ask you to change your decision, I can't for the life of me imagine you really want to keep money that was stolen from a woman with a child.



Sincerely, xxxxx





My question, do I have any chance of success?



Thanks for your answers in advance, am totally desperate!







This post has been translated automatically

wettibernd
Expert

Real data abuse Slotilda

27th Jun. 2019, at 12:32 am CEST#2
1 Like

Liked this post: Avatar von Verzweifelt38 Verzweifelt38
The casino has an MGA license, so if everything was as you described, you will get your money back. You can file a complaint with the MGA

https://www.mga.org.mt/support/online-gaming-support/


However, you must prove that you have not answered any mail or confirmed any code that you have received by cell phone. If something like this happens, you can forget it.

This post has been translated automatically

Verzweifelt38

Real data abuse Slotilda

27th Jun. 2019, at 12:48 am CEST#3
0 Likes

Nobody has liked this post so far
Great! Thank you very much! This gives me hope!

This post has been translated automatically

Mo1985
Amateur

Real data abuse Slotilda

27th Jun. 2019, at 06:32 am CEST#4
1 Like

Liked this post: Avatar von Verzweifelt38 Verzweifelt38
Do you use the mobileTan procedure in online banking?

If so, please contact your mobile phone provider.

At the moment, more and more criminals are buying online banking data on the darknet. In order to transfer money, they call their mobile phone
Mobile phone Provider and request a new sim card. (to a different delivery address)

as soon as the card arrives, mobile tans are generated and online transfers are carried out.

If this happened to you, the mobile operator will replace the damage and start an investigation.

I can only warn against mobileTan. The procedure is extremely susceptible to fraud.

This post has been translated automatically

sippi
Expert

Real data abuse Slotilda

27th Jun. 2019, at 09:26 am CEST#5
1 Like

Liked this post: Anonym
Someone has all the data and creates a casino account including the correct phone number? A fraudster takes but then certainly ne other number. And the casino then even calls because 3000 euros were deposited? I can not quite believe that. A fraudster wants money, but does not gamble it away. He would have had to verify himself during the payout. He will then certainly have identification. Payout only to the same account. Somehow he must be able to withdraw the money. That is noticeable

The IP address of both of you will not be the same. Casino can see them.

My guess: You lost control during the night and now you want to try to get the money back.


If the story should be true, then I would check your PC (and cell phone) immediately

This post has been translated automatically

Verzweifelt38

Real data abuse Slotilda

27th Jun. 2019, at 09:50 am CEST#6
0 Likes

Nobody has liked this post so far
Mo1985 wrote on 06/27/2019 at 06:32: Do you use the mobileTan procedure in online banking?

If yes, contact your mobile provider.

Currently, criminals are increasingly buying online banking data on the darknet. In order to transfer money, they call the mobile phone
Mobile phone Provider and request a new sim card. (to a different delivery address)

as soon as the card arrives, mobile tans are generated and online transfers are carried out.

If this happened to you, the mobile operator will replace the damage and start an investigation.

I can only warn against mobileTan. The procedure is extremely susceptible to fraud.


Under my name, a Marco Hemmrich has ordered a SIM!
MO many thanks for this Tip! I am gobsmacked!

This post has been translated automatically

sippi
Expert

Real data abuse Slotilda

27th Jun. 2019, at 09:57 am CEST#7
0 Likes

Nobody has liked this post so far
So a stranger can order a SIM that is in your name to himself? Then the Provider is to blame. I would then also file a complaint with the police. Do you have accounts with other casinos (that you have created yourself)?

This post has been translated automatically

Verzweifelt38

Real data abuse Slotilda

27th Jun. 2019, at 10:17 am CEST#8
0 Likes

Nobody has liked this post so far
UVielen thanks to all who give helpful tips.
I am very glad about it! Thank you!

To the doubters, certainly there are cases mentioned, but also cases like mine.


Why this person did this and how he would have wanted to pay out I don't know. I don't even know if he was playing with it.
Maybe someone wanted to harm me, if I knew all this, who helped me a lot.
I deal, the 1st time ever with the subject.
The bank found out that there were IP addresses from Italy and Germany to my account.

This is for me, the explanation but please finished. Who does not believe it, it does not have to.

1.Mail I found in spam after the call:

"we noticed that your first Deposit in our casino exceeded a certain amount and was therefore noted as a high deposit.

This is the following deposit: Xxxx

You can expect a Verification call from our customer support shortly. We would also ask you to confirm that you have made the deposit by simply replying to this email.

This measure protects players from possible abuses. We ask for your understanding.

Sincerely, Slotilda Customer Service Team _______________________________ Slotilda www.slotilda.com OCG International Ltd.


Edit: I, as well as the bank are in contact with the police and I pass on that with my number of course immediately.

This post has been translated automatically

DiamondDonut
Top Member

Real data abuse Slotilda

27th Jun. 2019, at 11:30 am CEST#9
0 Likes

Nobody has liked this post so far
Tough story, but what I do not understand in the matter is, what's the point of gambling with your data if he can not withdraw the money? The money would go back to your account after the withdrawal...so if he only wanted to harm you and what would some random hacker have to gain from it? Really funny...

This post has been translated automatically

wettibernd
Expert

Real data abuse Slotilda

27th Jun. 2019, at 12:13 pm CEST#10
0 Likes

Nobody has liked this post so far
Tough story, I've never heard of such a thing before. Would that also be theoretically possible for me? I have a Sparkassen Online account and use the push-tan procedure, so my phone (Samsung Galaxy S8) generates possible tan numbers itself? Does anyone know about this?

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:27 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately