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# Other Casinos #: Rantcasino does not release documents

Topic created on 30th Aug. 2022 | Page: 1 of 1 | Answers: 3 | Views: 1,086
Lafamilia89
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Rantcasino does not release documents

30th Aug. 2022, at 08:39 pm CEST#1
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Moin need your help the casino does not accept my documents. Regarding the origin of my deposits have meanwhile account statements emails from the casino where I won 2 years ago (now no longer accessible to my country) correspondence from my lawyer since at that time investigation was initiated suspicion of money laundering and illegal gambling submitted there


Everything is rejected
The live support is more like not to use. Answers to nothing I ask
Ask for help

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gamble1
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Rantcasino does not release documents

31st Aug. 2022, at 03:14 am CEST#2
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Could you possibly explain to me in more detail how exactly the letter from the lawyer with a procedure because of suspicion of money laundering or illegal gambling should help you? That could use the casino but rather to not verify you or to close the account

Basically, it can only be that the receipts are not sufficient and you have deposited eg. more than you have documented if the funds come from wins should be but an e-wallet or bank statement of the receipt is evident

If the bank statements are too old, the casino can also doubt whether the funds are still legitimate because if you win 50k now, it can theoretically be gone tomorrow with relatively little effort

Try to prove the here and now or the time where you have just actively gambled you have deposited 2 months ago 20k send a receipt where you had exactly this amount from

Otherwise Rant is indeed Gammix but unfortunately not listed here and if not by chance one of the managers of Gammix casinos listed here knows someone there it is difficult to help properly

Edit : What are you called as a reason for the rejection ?

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Lafamilia89
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Rantcasino does not release documents

31st Aug. 2022, at 03:23 pm CEST#3
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Hi, so the letter refers to the amount I won and that everything was dropped. Which shows where my deposits are

The money went at that time on an account of the Volksbank, however, this was immediately canceled and closed after the judgment. It was in relation to the account statements an online account


Reason for rejection is that they want to know the origin
Since Hyperino is no longer accessible I can not request anything there. Had already sent all the emails regarding the confirmed withdrawals (last 30 withdrawals a 5k were there) from Hyperino to rant esendet

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gamble1
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Rantcasino does not release documents

31st Aug. 2022, at 04:33 pm CEST#4
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Lafamilia89 wrote on 31/08/2022 at 15:23: Hi so the letter refers to the amount I won and that everything was dropped. Which shows where my deposits are

The money went at that time on an account of the Volksbank however this was immediately terminated and closed after the judgment. It was in relation to the account statements an online account


Reason for rejection is that they want to know the origin
Since Hyperino is no longer accessible I can not request anything there. Had already sent all the emails regarding the confirmed withdrawals (last 30 withdrawals a 5k were there) from Hyperino to rant esendet

Have you asked the support of Hyperino and described your problem ? The data from the account should still have because here would be the e-mail from them: hallo@hyperino.de

When was the period of the payments ? Possibly already too long ago? where is the coal then lain and/or from where have you paid in? Possibly an excerpt of it is sufficient in combination with an explanation where the coal on this account comes from

The whole Gammix casinos use as far as I know a central contact point for Verification and do not make the casino internally and the department is sometimes not the fastest but in the end, they are just doing their job so try to prove everything as petty as possible and if all this does not help you would first have to turn to an arbitration board and if that also does not lead to a result (which is usually no problem with legitimate means) then you would still remain the MGA

I suspect, however, that this is a typical communication problem according to the motto Casino wants something special that you do not know and everything else is rejected

Edit : see you just said the reason for the rejection is that they want to know the origin so we have the problem they know you have the money but they still don't know where it comes from so I would go through each step again

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