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# Other Casinos #: Public complaint : Blitzino Casino

Topic created on 06th Mar. 2019 | Page: 1 of 2 | Answers: 16 | Views: 3,921
Ellapirella84
Rookie

Public complaint : Blitzino Casino

6th Mar. 2019, at 06:04 pm CET#1
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Hello everyone ... I have a question .
I have been banned from Come on casino for years due to gambling addiction. I also could not play in the sister casinos anymore.
However, in December 2018 it grabbed me again and I diligently deposited in the new Blitzino. ( Withdrawal 500€, Deposit 900€ ) when I then had the snout full, I turned to the support and wanted to let set a deposit limit . (I did not know that Blitzino belongs to Come on) they did. Then after 3 days I wanted to play again and deposited , but the money did not arrive in the player account . Then I contacted the support and they said that they will transfer it back to me (so 20 € I think it was) and that they have also blocked my account, because I am blocked due to Gambling addiction at Come on itself. Hope everything understandable . Now my question ... do I have the possibility to get back my 400€ that I have deposited ? I am blocked for self-protection because of gambling addiction and they still let me deposit diligently. Hope you can help me. Thank you

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upola
Legend

Public complaint : Blitzino Casino

6th Mar. 2019, at 06:58 pm CET#2
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Liked this post: Avatar von Knochen Knochen, Avatar von sippi sippi
Would you have paid the money back if you had won?

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Ellapirella84
Rookie

Public complaint : Blitzino Casino

6th Mar. 2019, at 07:41 pm CET#3
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yes I would have ! They can also like to have back from me the 500€ win, as long as I get my 900€ Deposit . It's about the principle. I did not even know that they belong together and it seems to come on no one interested in what Player protection is concerned. What would be your reaction if you were in the situation and you are advised to get the deposits back if possible? Greetings

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Stromberg
Legend

Public complaint : Blitzino Casino

6th Mar. 2019, at 07:51 pm CET#4
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I couldn't find anything in the terms and conditions regarding the question if a player has to be blocked in all casinos of the group if he blocks himself. It would make sense without question. However, whether this is a requirement of the regulatory authority or not, I do not know. Christoph would have to know for sure, I think.

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Ellapirella84
Rookie

Public complaint : Blitzino Casino

6th Mar. 2019, at 08:48 pm CET#5
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Stromberg wrote on 06.03.2019 at 19:51: I could now so in the terms and conditions first find nothing regarding the question of whether a player, if he blocks himself, must be blocked in all casinos of the group. It would make sense without question. However, whether this is a requirement of the regulatory authority or not, I do not know. Christoph would have to know for sure I think

Thank you for your answer. Well, I had me locked at come on and automatically I was also locked at mobilautomaten or Mobilbet. And the Blitzino had it now also onm screen otherwise they would not have told me. Vll come yes still a few answers. Have first ne mail to Blitzino sent in this regard. See what they say.

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Stromberg
Legend

Public complaint : Blitzino Casino

6th Mar. 2019, at 08:58 pm CET#6
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Ellapirella84 wrote on 03/06/2019 at 8:48 pm
Thank you for your reply . Well I had blocked me then at come on and automatically I was also blocked at mobilautomaten or Mobilbet . And the Blitzino had it now also onm screen otherwise they would not have told me. Vll come yes still a few answers. Have first ne mail to Blitzino sent in this regard. See what they say.

Ah okay, then they seem to handle it so. Maybe something went wrong, because the casino did not yet exist when you locked yourself at Comeon...
All in all, I think you should get your deposits minus withdrawals again. In principle, they say themselves that you can not play there, then they can not let you deposit.

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upola
Legend

Public complaint : Blitzino Casino

6th Mar. 2019, at 09:30 pm CET#7
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Ellapirella84 wrote on 06/03/2019 at 19:41: yes I would have ! They are also welcome to have the 500€ win back from me as long as I get my 900€ Deposit . It's about the principle . I did not even know that they belong together and it seems at come on no one interested what Player protection concerns . What would be your reaction if you were in the situation and you are advised to get the deposits back if possible? Greetings

Do not tell such fairy tales, that you would have paid back a win.

Sure you can try, but I hardly think the casino will give you the money back.

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Ellapirella84
Rookie

Public complaint : Blitzino Casino

6th Mar. 2019, at 09:36 pm CET#8
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Stromberg wrote on 03/06/2019 at 8:58 pm
Ah okay, then they seem to handle it that way. Possibly something went wrong then, because the casino did not yet exist when you locked yourself at Comeon...
All in all, I think you should get your deposits minus withdrawals again. In principle, they say themselves that you can not play there, then they can not let you deposit.

Yes exactly . I had deposited another 20 € and then they said that I can not play, because I'm Ebend because of self-blocking. But 400€ and 20 € are already a difference 😂 the 20€ they would have then transferred back to me

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Ellapirella84
Rookie

Public complaint : Blitzino Casino

6th Mar. 2019, at 09:38 pm CET#9
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upola wrote on 03-06-2019 21:30

Do not tell such fairy tales that you would have paid back a win.

Sure you can try, but I hardly think the casino you the

Well to each his own . I am locked there and they have accepted my deposits. If I had won correctly and did not get it I would be p**sed but as long as I get my Miese back, it would be ok for me. Lg

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Ellapirella84
Rookie

Public complaint : Blitzino Casino

9th Mar. 2019, at 01:05 pm CET#10
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Stromberg wrote on 03/06/2019 at 8:58 pm
Ah okay, then they seem to handle it that way. Possibly something went wrong then, because the casino did not yet exist when you locked yourself at Comeon...
All in all, I think you should get your deposits minus withdrawals again. In principle, they say themselves that you can not play there, then they can not let you deposit.

Hello again ... unfortunately I don't know who to contact regarding the above mentioned issue. So I have so far not even a mail from them back and in the chat I also get no one have yesterday say and write 2 std waited although only one was in front of me. Do they do that on purpose ? I can no longer reach anyone there. I have it again in black and white that it is so when I come on permanently block me that it spreads to all other casinos. Vll you can give me some advice what I can do? They ignore me completely there. Lg

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