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# Other Casinos #: Problems with Sofort Bank Transfer

Topic created on 24th Feb. 2022 | Page: 1 of 1 | Answers: 9 | Views: 2,073
Ganja37
Rookie

Problems with Sofort Bank Transfer

24th Feb. 2022, at 03:53 pm CET#1
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Hello first!

I transfer sometimes with Skrill sometimes with Sofort Überweisung

On 17.2 I have transferred money to Hyperino with Sofort Überweisung

The money has been debited, but never arrived at the game account

The money is somewhere in the middle of nowhere. According to Hyperino it is not with them and at my bank it is also not.

I have contacted Hyperino several times
They say the money is not with them, they forward it to the finance department!

Have any of you had a problem like this?

Thank you very much for your answers!

LG ganja

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Ginax3
Rookie

Problems with Sofort Bank Transfer

24th Feb. 2022, at 04:06 pm CET#2
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Hello,
I recently had the problem with Klarna Sofortüberweisung. Had deposited in my Skrill account via Klarna Sofortüberweisung, the money was debited from the bank account, but not credited to Skrill, because after transfer confirmation the page had loaded endlessly and probably the confirmation could not be transferred.
Have then contacted by phone to Skrill and and via contact form Klarna Sofortüberweisung and after about 1 1/2 days the money was then fortunately booked on my Skrill account.

Would therefore recommend you to contact the payment Provider "Sofort" and Hyperino also again. You can certainly send a screenshot or PDF download of the account debit as proof

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Ganja37
Rookie

Problems with Sofort Bank Transfer

24th Feb. 2022, at 05:23 pm CET#3
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Hello thank you very much for your answer.

I have also turned to immediately transfer.

These have answered me yesterday that everything has gone correctly and no error has happened from them.

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Ginax3
Rookie

Problems with Sofort Bank Transfer

24th Feb. 2022, at 05:58 pm CET#4
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I would then reply to the email from Sofort again and ask them to urgently confirm to Hyperino that the payment has been successfully debited from the account, as Hyperino claims that nothing has arrived.
And if I were you, I would contact Hyperino again and send a screenshot of the email correspondence from Sofort and the account debit of your deposit. I would really get on their nerves, so that the money is quickly credited to your account.

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Ganja37
Rookie

Problems with Sofort Bank Transfer

24th Feb. 2022, at 10:32 pm CET#5
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I do I can believe me!

But so far nothing!

Annoying real!

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risolym
Rookie

Problems with Sofort Bank Transfer

25th Feb. 2022, at 02:46 pm CET#2
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I also had several times.
Apparently SOFORT has not forwarded to Hyperino that the transfer was successfully executed.
So they only see a failed Deposit and will always give you the same answer.

However, if the money was debited from your account, Hyperino should be able to detect the receipt of the money (as soon as it arrives).

Had this happen a few times now, each time it cleared up when the finance department took a close look (takes a few days though).

IMMEDIATELY could never help me.

I would forward screenshots from your online banking / SOFORT Transactions number etc. again.

That clarifies itself.

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Sarda49
Amateur

Problems with Sofort Bank Transfer

2nd Jun. 2022, at 05:06 pm CEST#3
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have just the same problem at Lapalingo the first 2 instant transfers were directly on it, the third after now 2 std still not from the account but already debited

For the 3 transfer confirmations sent. And nothing happens. Have already assumed what the third Deposit was not made

Am also quite perplexed

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Anonym

Problems with Sofort Bank Transfer

2nd Jun. 2022, at 05:16 pm CEST#4
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Sarda49 wrote on 02.06.2022 at 17:06 clock: have just the same problem at Lapalingo the first 2 instant transfers were directly on it, the third after now meanwhile 2 std still not from the account but already debited

For the 3 transfer confirmations sent. And nothing happens. Have already assumed what the third Deposit was not made

Am also quite perplexed


If there are too many identical transfers abroad, there may be delays. As a rule, the payments are posted at the latest after 24 to 48 hours. At least this problem has been discussed more often in the forum...

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Sarda49
Amateur

Problems with Sofort Bank Transfer

2nd Jun. 2022, at 10:37 pm CEST#5
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Royal777 wrote on 02.06.2022 at 17:16
If there are too many identical transfers abroad, there may well be some delays. As a rule, the payments are posted at the latest after 24 to 48 hours. At least this problem has already been discussed in the forum...


Thanks for the answer

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Sarda49
Amateur

Problems with Sofort Bank Transfer

3rd Jun. 2022, at 11:20 am CEST#6
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Can you vllt turn to the Provider of Sofort Banking, because somehow the money is supposedly gone. Bank has transferred it and Lapalingo says:
" No it never arrived and if it is a Fehlbuchng it will be reversed, our accounting could not find it because it never arrived, so your bank has transferred it but it did not arrive, ok

That means we can't do anything about this unfortunately."

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