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# Other Casinos #: Problems with Caxino Verification/Withdrawal

Topic created on 28th Aug. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,557
Funboy28
Afternoon,

I had been a silent reader here for a while and have now registered here to get help

On the subject

I have won at Caxino 1100 € which I have brought to the payout.

On Sunday 23.08 I have requested the payout.

After 4 days on Thursday, I asked in the chat how the status of my payout is

Since the supporter told me in Live Chat, that I have received a request for Verification by mail

This mail I never received, check the mails every day (spam folder, regular folder)

Then she sent me the mail again angäblich

I sent the documents as a scan and received a mail that they only accept photos

The photos I have of course all sent yesterday evening

Today I get a mail back saying that I have entered a wrong date of birth in my Wildz account

This is a false fact because I only use my real data

I have often heard about this practice at the rootz casino group

Can someone please help me?


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genrix
Top Member
Just take a look at your Wildz account and correct any incorrect information

But what has wildz to do with your Caxino Verification?

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Funboy28
genrix wrote on 08/28/2020 at 11:34 am: Just check your Wildz account and correct evrl wrong information

But what does wildz have to do with your Caxino Verification?

I wonder what the wildz account has to do with it. Will see if I can change it

Really annoying that they pull something like that

Have done everything correctly and then something like this

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Funboy28
I asked Wildz in the chat and now a supporter told me that my date of birth has been changed and I am also verified with wildz

So far it sounds pretty good

Despite all this I have a sinking feeling in my stomach and I am worried if the payout will really arrive

Have already read many horror stories
Read about the casinos Wildz and Caxino

But I give almost every casino a chance and test it

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genrix
Top Member
I absolutely do not understand the "horror stories". Wildz & Caxino are among my favorite casinos, extremely accommodating towards customers, fast and hassle-free payouts. If you follow the rules you have absolutely nothing to fear.

I asked in the chat at Wildz and now a supporter told me that my date of birth was changed and I am also verified at wildz.
Sit back and have a tea. You can count on it to arrive.

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