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# Other Casinos #: Problems with Casumo

Topic created on 21st Aug. 2024 | Page: 1 of 1 | Answers: 5 | Views: 642
mcmeidi
Visitor

Problems with Casumo

21st Aug. 2024, at 03:10 pm CEST#1
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Hello, I have to get rid of my frustration here.
I had an account with Casumo until around 2022. I played there a lot on a regular basis.
At some point, the account was deactivated or deleted because I no longer wanted to comply with the new Verification rules.
(Proof of salary etc.)
Now I wanted to request a data extract according to GDPR, but I only get the statement that they can't find any account with these player names or email addresses etc.
I still have all the emails from Casumo since 2019. I used to play there and had an account.
Since I have now tried several times to get the information, I will probably have it enforced in court. And I will also pass on a report to the relevant data protection authorities.
I think the behavior is outrageous.
So that's it. !

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Kovic
Rookie

Problems with Casumo

21st Aug. 2024, at 09:01 pm CEST#2
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mcmeidi wrote on 21.08.2024 at 15:10: Hello, I have to get rid of my frustration here.
I had an account with Casumo until about 2022. I played there a lot on a regular basis.
At some point the account was deactivated or deleted because I no longer wanted to comply with the new Verification rules.
(Proof of salary etc.)
Now I wanted to request a data extract according to GDPR, but I only get the statement that they can't find any account with these player names or email addresses etc.
I still have all the emails from Casumo since 2019. I used to play there and had an account.
Since I have now tried several times to get the information, I will probably have it enforced in court. And I will also pass on a report to the relevant data protection authorities.
I think the behavior is outrageous.
So that's it. !

Hi, I'm not really a professional, but isn't it possible that deleting an account also deletes all data, so that it can be true that they no longer have anything from you? NO KNOWLEDGE FROM ME just what I think.

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btssultan
Experienced

Problems with Casumo

2nd Sep. 2024, at 05:23 pm CEST#3
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Kovic wrote on 21.08.2024 at 21:01:

Moin, I'm really not a professional but isn't it possible that all data is deleted with the deletion of an account, so that it can be true that they no longer have anything from you? NO KNOWLEDGE FROM ME just what I think.

Deleting an account does not also delete the data, this usually has to be done manually by the provider. At the same time, there are also retention periods for certain data, which are not simply deleted by the Provider until they expire or become time-barred.

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Falke
Expert

Problems with Casumo

2nd Sep. 2024, at 10:45 pm CEST#4
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btssultan wrote on 02.09.2024 at 17:23:

When an account is deleted, the data is not deleted at the same time, this usually has to be done manually by the provider. At the same time, there are also retention periods for certain data, which are not simply deleted by the Provider until they expire or become time-barred.

Yes, within the EU and only if you comply with existing laws. So they won't care about the retention period at all. They will of course continue to process the data internally, but certainly not because of any laws. They don't abide by any laws anyway.


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comiker91
Rookie

Problems with Casumo

3rd Sep. 2024, at 09:14 am CEST#5
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The problem will be that you asked the wrong Casumo.
The new Casumo is operated by Rabbit and no longer the Maltese company whose name I can't remember right now.

:)

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btssultan
Experienced

Problems with Casumo

3rd Sep. 2024, at 01:39 pm CEST#6
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comiker91 wrote on 03.09.2024 at 09:14: The problem will be that you asked the wrong Casumo.
The new Casumo is operated by Rabbit and no longer the Maltese company whose name I can't remember right now.

:)

Casumo Services Limited - MGA/CRP/217/2012/05

Keep Limited - MGA/CRP/217/2012



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