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# Other Casinos #: Problems at National Casino

Topic created on 15th Jul. 2022 | Page: 1 of 2 | Answers: 12 | Views: 2,242
Anonym

Problems at National Casino

15th Jul. 2022, at 10:50 am CEST#1
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Hello community

Maybe someone can help

i won 748 euros yesterday.
My id and address documents, were approved months ago.



Now my payout was canceled, reason had to upload further Id and screenshot with bank name and Iban

https://ibb.co/yPWwK5m

I have done now fail only on a screenshot Iban and name

I told the support that my bank does not show that only on account statements but I would have to bank. In onlinbanking (Deutsche bank), but only iban is displayed without name
What can I do?

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Paddington
Expert

Problems at National Casino

15th Jul. 2022, at 10:51 am CEST#2
1 Like

Liked this post: Anonym
Then you must probably once to the bank

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Anonym

Problems at National Casino

15th Jul. 2022, at 11:02 am CEST#3
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SimonH wrote on 15.07.2022 at 10:51 am: Then I guess you have to go to the bank once

if it was so easy,i would do it,they have times not parking🤣

I swear I'll never play in booths outside Malta again.
Would it be ne Malta bude, would have Bestimmt Sabine or Caro Helfen can😪

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Anonym

Problems at National Casino

15th Jul. 2022, at 09:24 pm CEST#4
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What's the problem? You get the account statements as a PDF file, everything is there.

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Anonym

Problems at National Casino

15th Jul. 2022, at 10:02 pm CEST#5
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Vadder wrote on 15.07.2022 at 21:24: What's the problem? You get the account statements as a PDF file, there is everything on it

yes normally yes, but when I go into my deutsche bank app are the last account statements from 30.06.
i can send you times the chat history pn?

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Anonym

Problems at National Casino

15th Jul. 2022, at 11:29 pm CEST#6
1 Like

Liked this post: Anonym
Then have your bank or online banking print out a transfer receipt

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Anonym

Problems at National Casino

16th Jul. 2022, at 05:27 am CEST#7
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robby811 wrote on 07/15/2022 at 23:29: Then have your bank or online banking print out a transfer receipt

you mean order the statements and have them sent to me? that's what i did

But that won't do much good,
because they only want to have the last transaction. That was on 14.07

If I limit the transaction from. 14. 07 to
15. 07
several transactions appear.
Then the next problem is that my bank shows me that I supposedly made the last transfer to the National Casino on
15. 07

I show a clip from support,
Do not laugh my English is bad🤣.

Have now filed a complaint in several internet sites
like techsolutions group n.v


https://ibb.co/YPGMYT1

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Anonym

Problems at National Casino

16th Jul. 2022, at 07:20 am CEST#8
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Liked this post: Anonym
Salvo345 wrote on 07/15/2022 at 10:50 AM

Told the support that my bank does not show this only on account statements but for that I would have to go to bank.

This could be a crucial point why your complaint could be rejected. You told them that you could meet the requirements, because you would only have to go to your bank

Even if the whole payout process will be protracted because of that, nevertheless, if I were you, I would just do it and that's it ^^

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Anonym

Problems at National Casino

16th Jul. 2022, at 07:51 am CEST#9
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yes I'll try times on Tuesday, unfortunately I work so geschikt that the banks have mostly already closed when I'm off work
Drecksaladen the See no more money from me kak National Casino
have just printed from 14.07 the account, and the transaction marked with Farmarker
lilien from support said, looks good for them,
but the rest decides the financial department.

above is just my iban, but the name is not🤷♂️

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Anonym

Problems at National Casino

16th Jul. 2022, at 08:27 am CEST#10
2 Likes

Liked this post: Anonym, Anonym
today i received an approval of the payout,
and the money was immediately on it by bank. At least that was fast,
But will not Deposit so quickly more there.
This has shown me that the help of the here admin is priceless
and that would have saved me a lot of stress.

Ciao

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