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# Other Casinos #: pokerstarscasino.eu keeps deposit

Topic created on 05th Jan. 2020 | Page: 1 of 2 | Answers: 11 | Views: 3,220
buba2212
Rookie

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 04:25 am CET#1
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Hello people

more than a week ago I started playing at the above casino. Deposited I think 1000€ but did not achieve any wins. From some point I then deposited again 50€. Then I could not play anything for the time being. And then I would be blocked. At some point I got an email that I had been selected for a security briefing. I was supposed to hand in documents, which I did. But since then nothing more comes and I can not log in. How do I get my money back? Nobody answers my mails.

The support seems to be unavailable. What can I do?

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Kleinkariert
Expert

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 05:27 am CET#2
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Probably normal Verification procedure. This can take a few days, if everything fits you will be activated again.

Verification takes a little while at the casino, but you don't need to worry about the 50 euros at Poker Stars.

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Cheeseburger
Experienced

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 06:45 am CET#3
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Guys what do nudism and a payout at an online casino have in common ?
You have to undress completely

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MarcT22186
Expert

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 06:49 am CET#4
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buba2212 wrote on 05.01.2020 at 04:25: Hi guys,

i started playing at the above casino more than a week ago. Deposited I think 1000 € but did not achieve any wins. From some point I then deposited again 50€. Then I could not play anything for the time being. And then I would be blocked. At some point I got an email that I had been selected for a security briefing. I was supposed to hand in documents, which I did. But since then nothing more comes and I can not log in. How do I get my money back? Nobody answers my mails.

The support seems to be unavailable. What can I do?

Completely normal procedure. It may take some time, but if you have submitted all the documents, your account should be activated in a short time. On www.pokerstars.eu there is also a chat if necessary

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Emx81
Top Member

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 01:57 pm CET#5
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Off topic. Had there just three chests, after I went on it was dark and when refreshing I find nothing more. Anyone a plan?

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MarcT22186
Expert

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 01:59 pm CET#6
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Emx81 wrote on 05.01.2020 at 13:57 clock: Off topic. Just had three chests there, after I went on it was dark and when refreshing I can't find anything. Someone has a plan?

Either they were from this or are freespins for next WE

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buba2212
Rookie

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 10:22 pm CET#7
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As I said, I have already written several mails and also asked to return my 50 €. But the support does not react. In addition, I see no chat possibility.

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Kleinkariert
Expert

pokerstarscasino.eu keeps deposit

5th Jan. 2020, at 11:24 pm CET#8
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buba2212 wrote on 05.01.2020 at 22:22: As I said, I have already written several mails and also asked to give my 50 € back. But the support does not react. In addition, I see no chat possibility.

To which email did you write? Did you contact them via the contact form (https://www.pokerstars.com/de/help/) (right green button <Kontakt>and select request), if so then you definitely get an answer within usually 3-5 business days. That was my experience there.</Kontakt>

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buba2212
Rookie

pokerstarscasino.eu keeps deposit

6th Jan. 2020, at 01:53 pm CET#9
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Kleinkariert wrote on 05.01.2020 at 23:24
What email did you write to? Did you contact them via the contact form (https://www.pokerstars.com/de/help/) (green button on the right <Kontakt>and select concern), if so then you definitely get a response within usually 3-5 business days. That was my experience there.

Yes exactly this mail address I used. Under spam I did not get an answer. I now got a mail yesterday that my ID is apparently not to be seen. Although I had no problems at other casinos.</Kontakt>

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MarcT22186
Expert

pokerstarscasino.eu keeps deposit

6th Jan. 2020, at 01:57 pm CET#10
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buba2212 wrote on 06.01.2020 at 13:53
Yes exactly this mail address I used. Under spam I have not received any response. I now got a mail yesterday that my badge is apparently not visible. Although I had no problems with other casino.

Just take a picture of the front and back of your ID and send it there. The data on it must be legible

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