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# Other Casinos #: Pokerstarscasino does not pay out and does not respond

Topic created on 27th Jul. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,586
b****o

Pokerstarscasino does not pay out and does not respond

27th Jul. 2020, at 07:06 am CEST#1
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Dear Community.

I played in the night from 10.07 to 11.07 at Pokerstarscasino.

With 2000 euros on the Pokerstars account I have requested the withdrawal.

With 50 euros were quickly transferred to my credit card. The remaining 1950 EUR was available for withdrawal. After almost exactly 72 hours, the account was blocked. There followed 4 emails to the support with the request for clarification but no response.

As a side note. Am registered for good 8 years and since then also verified.

Does anyone have an idea what I could still do?

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Freakz0id
Experienced

Pokerstarscasino does not pay out and does not respond

27th Jul. 2020, at 11:01 am CEST#2
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The best is to contact the live support and in addition in English, there's quite fast with the help

You probably have to verify yourself again, I had to do that often when I made a withdrawal.

Greetings

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upola
Legend

Pokerstarscasino does not pay out and does not respond

27th Jul. 2020, at 11:06 am CEST#3
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But that was 14 days ago, they have to get in touch if they want something.

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Elleoj59
Rookie

Pokerstarscasino does not pay out and does not respond

27th Jul. 2020, at 11:11 am CEST#4
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Yes off in live chat. I have only paid out small amounts so far, which went smoothly

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Gammler80
Experienced

Pokerstarscasino does not pay out and does not respond

27th Jul. 2020, at 11:27 am CEST#5
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bigikaro wrote on 07/27/2020 at 07:06: Dear Community.

I played in the night from 10.07 to 11.07 at Pokerstarscasino.

With 2000 euros on the Pokerstars account I requested the withdrawal.

With 50 euros were quickly transferred to my credit card. The remaining 1950 EUR was available for withdrawal. After almost exactly 72 hours, the account was blocked. There followed 4 emails to the support with the request for clarification but no response.

As a side note. Am registered for good 8 years and since then also verified.

Does anyone have an idea what I could still do?

Can at least partially reassure you.hab letztens also very long waited for an answer.dann came the excuse that it took so long because of the many requests. Is also one of the most reputable stores, so loosen your belt and relax, if you have done nothing wrong is your coal safe and only a matter of time.with what Poker money goes over the table is your win a flyspeck. Good luck yet, greetings

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b****o

Pokerstarscasino does not pay out and does not respond

27th Jul. 2020, at 08:19 pm CEST#6
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Thanks first ... Question

How do I get into the Live Chat if I can't log in?

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Gammler80
Experienced

Pokerstarscasino does not pay out and does not respond

28th Jul. 2020, at 03:00 pm CEST#7
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bigikaro wrote on 07/27/2020 at 8:19 pm: Thanks first ... Question

How do I get into the Live Chat if I can't log in?

Sry, since others may know more, I have so far communicated with pokerstars only via email, I am not aware of a live chat there, but does not necessarily mean that no one is there.gruss

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b****o

Pokerstarscasino does not pay out and does not respond

30th Jul. 2020, at 08:52 pm CEST#8
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Hello forum community

As an update. Today is the 30th and Pokerstars Support still has not responded

I am more than annoyed. This is not bad service but harassment.

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